Farrish Subaru

Sam Vargas made this the easiest purchase I have ever made at a car dealership. Out of state ? No problem. Hard to find vehicle? No problem. Short for time ? No problem. This team at Farrish Subaru knows made at a car dealership. Out of state ? No problem. Hard to find vehicle? No problem. Short for time ? No problem. This team at Farrish Subaru knows that Exceeding the Customer’s expectations is providing Great Customer Service. Thank you again to Sam , Roxanne , and the rest of the team in Fairfax , VA . More

Stop wasting people's time with your sleezy sales tactics and lies. Called to ask if they had a 2022 Outback Wilderness on the lot. They confirmed that they have one but it was in the show room. I asked t and lies. Called to ask if they had a 2022 Outback Wilderness on the lot. They confirmed that they have one but it was in the show room. I asked the sales person William if I could test drive it. He said yes and that he'll have it ready out of the showroom to so that I could test drive it after work. I showed up 5 minutes early for my appointment and when I drive up, I don't see a Outback Wilderness on the lot, so I walked into the showroom and there it was still on display. I ask for William and I ask, can we take this out? Then he proceeds to say that it's a showroom car and I can't test drive it unless I bought it (which he was arguing that he told me that on the phone, total BS, at least have to decency to say sorry). So William, learn to respect your potential customers, tell me up front if it couldn't be done. You had my number, you could have said it can't be driven for a test drive, if you asked your manager and they said no after we talked, then pick up the phone and do your job. You had over 2 hours to let me know before I wasted my time getting there. Bottom line, I walked out, If you can't be upfront about a test drive, imagine the headache I just saved myself from other sleezy practices they teach their sales people. Just be upfront and stop wasting people's time and lying to them. More

Johnathan was an amazing service advisor and really went out of his way to make my service appointment from great to amazing. He found out that my last service appointment at the dealership didn’t go so wel out of his way to make my service appointment from great to amazing. He found out that my last service appointment at the dealership didn’t go so well, and took the initiative to make sure that I was well taken care of this time around. I appreciate the efforts and will be looking forward to having him as my service advisor for future maintenance More

The dealership provided a great experience. They were able to locate my car and secure it. They were able to locate my car and secure it. More

Always efficient, courteous and informative service—excellent in every way. I wouldn’t go anywhere else to service my Subaru. service—excellent in every way. I wouldn’t go anywhere else to service my Subaru. More

Had to have a recall addressed on my Impreza. There was no communication about when my car was ready and I had to call over a half dozen times because nobody in service was answering the phone or There was no communication about when my car was ready and I had to call over a half dozen times because nobody in service was answering the phone or returning messages or texts. Would expect better considering the only reason I even had my car in that day was a recall issued by Subaru. More

I got both of my family's Subarus serviced at Farrish on consecutive days and it all went swimmingly. They have excellent customer service and are ready to take your car in and get it back to you quickly, consecutive days and it all went swimmingly. They have excellent customer service and are ready to take your car in and get it back to you quickly, serviced, and clean. Natasha was especially helpful and they are dog friendly too. More

Three hours to determine nothing was wrong and charge a whole lotta money for that. Great example of why the auto industry sucks. Only reason I chose the dealership was an extended warranty that was stil whole lotta money for that. Great example of why the auto industry sucks. Only reason I chose the dealership was an extended warranty that was still good… and couldn’t be applied to ‘finding nothing wrong.’ More

Good people good help they always honest sales person and they on time when we have appointment they on time when we have appointment More