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Faulkner BMW

Lancaster, PA

4.8
188 Reviews

1530 Manheim Pike

Lancaster, PA

17601

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Showing 188 reviews

November 13, 2025

Service manager and mechanic went above and beyond, were very thorough and helpful with my concerns. More

by gvonmarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan, Mike
November 12, 2025

My experience has been consistent over the last 10 years with Faulkner BMW. In particular, my service advisor, Jesse being along time team member with a great memory and a good bedside manner, makes the exp More

by scott.kuhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse in Service
November 12, 2025

I will never have my x5 serviced at Faulkner BMW. Tried to sell me on a part that it did not need. Took it to another certified BMW mechanic to verify. More

by Jay.reynolds104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Skidmore
November 07, 2025

I bought a used car sight unseen from Faulkner BMW and relied on my gut regarding the trustworthiness of Johnathan Hoxworth, the salesman. The car was trucked from Pennsylvania to South Florida and.turne More

by chipbertelle
Recommend Dealer
Yes
Employees Worked With
I only dealt with Jonathon Hawksworth, who is tariff, Nick Skidmore
November 06, 2025

The team there is excellent. Stephanie Dull has been a trusted guide for all service needs. And Kyle Banner helped me find my current X3, and checked in with me when I was last More

by pcmohr555
Recommend Dealer
Yes
Employees Worked With
Stephanie Dull - 5 stars
November 05, 2025

You get first class service and brand new loaner vehicles. They make the whole process easy and enjoyable. More

by Jwelsh0511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
October 31, 2025

Excellent service. Jesse does an excellent job of knowing what needs to be done. The showroom is very nice More

by Jgisslin1818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Jones
October 29, 2025

Consistently excellent service and professional staff. They service both of our BMW’s, and we have no complaints. Scheduling service is easy. The team provides frequent updates on the service, and over More

by Lourdescho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steph Dull 5 stars!
October 07, 2025

Knowledgeable friendly took all the tim we needed and have a fair price on my yrade More

by stephenbankos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanner
September 29, 2025

Have always had a great experience with Rob Howry as my salesman and the service department is excellent to work with also. More

by drbucher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Jones, Rob Howry
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