Faulkner BMW

Faulkner BMW
1530 Manheim Pike
Lancaster, Pennsylvania 17601

Sales: (717) 569-4269
Service: (717) 569-4269
Parts: (717) 569-4269

Manufacturer: BMW

Most Reviewed Employees
Jonathan Hoxworth Jonathan Hoxworth
Client Advisor
Raymond Carrington Raymond Carrington
Client Advisor
Greg Schaub Greg Schaub
Client Advisor
Jason Logue Jason Logue
Business Manager
Rob Howry Rob Howry
Client Advisor
Tom Hilliker Tom Hilliker
Internet Sales
Matt Duke Matt Duke
New Car Manager
Jeremy Shenk Jeremy Shenk
Service Advisor
Brandon Gentile Brandon Gentile
Service Advisor
Brian Zipko Brian Zipko
Used Car Manager
Need a New Car?

Dealership Amenities
Free Loaner Cars
Customer Lounge Area
Free Coffee
Parts Store
Pet Friendly
Television
Free WiFi

Hours of Operation
Sales/Showroom

Monday: 9:00 PM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
48 Reviews
Faulkner BMW

Overall Score: 5 Star Rating4.8



About Faulkner BMW
Certified: Faulkner BMW
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Faulkner BMW has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Faulkner BMW
About Faulkner BMW
Faulkner BMW serving Lancaster, York, Reading, Harrisburg, Philadelphia, and Allentown is proud to be an automotive leader in our community. Since opening our doors, Faulkner BMW has maintained a solid commitment to you, our customers, offering the widest selection of BMW vehicles and ease of purchase.

Whether you are in the market to purchase a new BMW, a used/pre-owned vehicle, or if you need financing options, we'll help you find a car loan that works for you! Faulkner BMW's professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules. Please feel free to contact us at 866-919-5373 if you have any questions.



zartman001
4/1/2012 2:18:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Howry

My Review of Faulkner BMW:
Rob gave us such a good deal on a new Diesel X5 that we didn't need to look anywhere else. I have purchased 6 BMWs over the years from Rob and Faulkner and have always gotten great service!

Share on Facebook

Was this review helpful to you? Yes | No
wayneosworld
3/20/2012 11:21:47 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Jonathan Hoxworth

My Review of Faulkner BMW:
Faulkner BMW bent over backwards to make me happy as a customer. Definitely recommend Jonathan. Special thanks to Mike Strohmetz for all of his hard work and effort in the process.

Share on Facebook

Was this review helpful to you? Yes | No
vance48
3/1/2012 9:17:34 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jonathan Hoxworth, Brandon,

My Review of Faulkner BMW:
Faulkner BMW is the best automobile sales and service company I have experienced since buying my first car 48 years ago. I have owned seven BMWs, one bought on sight in Munich and the other six from Faulkner. Jonathan, Brandon, and Mark have been an outstanding support team and are more like family friends than corporate personalities. Thanks for the years of great memories and superb BMW performance!

Aubrey Vance Renfroe, EdS
Colonel, USAF (Ret)
President
Renfroe Associates International

Share on Facebook

Was this review helpful to you? Yes | No
Robinwhaley
1/23/2012 9:23:31 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Raymond Carrington

My Review of Faulkner BMW:
Extremely professional and overall great experience. Raymond is detail oriented, always follows-up after the sale (sometimes well over a year). Would not use any other dealership in PA!

Share on Facebook

Was this review helpful to you? Yes | No
Rawoster
1/20/2012 12:54:57 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Howry (sales), Matt Duke (sales manager), Brandon Gentile (service)

My Review of Faulkner BMW:
Outstanding!

Faulkner BMW in Lancaster, PA is a real world example of a dealership that performs identically to the autos they sell- Excellent.  I have developed my opinion about Faulkner BMW by having purchased/serviced four cars over the past 15 years.

Everyone I have encountered at the dealership is courteous, inspired to assist and very attentive.
The sales staff possesses best-in-class knowledge about the automobiles they offer.  They take the time to truly understand what you need in order to provide a vehicle you will be thrilled to own.

The service team is splendid.  The way they manage service appointments is brilliant.  Even if you didn’t buy your BMW from Faulkner, you should see them for service. The integrity and efficiency of the service team is terrific.

Go experience the dealership yourself; I am confident that you will be as pleased as I am.

-O

Share on Facebook

Was this review helpful to you? Yes | No
bmw4me
1/20/2012 11:25:15 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Schaub, Ricky Wood

My Review of Faulkner BMW:
Greg Schaub was so great to work with when buying my 2012 X3. There was a problem with the car, evidently in the way it was programmed, which caused the battery to go dead about a month after we bought it. It was quite a situation and Ricky Wood made it right with a lot of effort on the part of Faulkner's. We are very impressed with this dealership.

Share on Facebook

Was this review helpful to you? Yes | No
xnbro_etown
1/10/2012 10:24:41 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Schaub

My Review of Faulkner BMW:
I have been perfectly satisfied with my experience with Faulkner BMW, and this impression has majorly been influenced by salesman Greg Schaub. This was my first BMW purchase, a certified pre-owned 2006 325i. At the start, I was looking for a previous generation (E46) sedan, based on preference and cost considerations. The difficult part of my search was the fact that I was set on getting a manual transmission, which is harder than I thought it would be in a BMW 3-Series. Mr. Schaub was very patient and professional with me as we worked through the search process. Along the way, he recommended that I take a test drive of a newer-gen (E90) sedan on the lot (MT-equipped, of course). Although I found it to be very nice, I assumed it would be out of reach relative to my pre-set budget. However, in the end, Greg and Faulkner were able to offer it to me at an extremely attractive price that brought me into the BMW fold. He also personally attended to a myriad of little details that made the whole experience first-class, even though I was "only" a used car customer. I would, and will, whole-heartedly recommed Faulkner BMW - and especially Greg Schaub - to family, friends, and acqaintances.

Share on Facebook

Was this review helpful to you? Yes | No
eeyoung
12/31/2011 8:24:09 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Howry

My Review of Faulkner BMW:
Best car buying experience I ever had and I’ve been buying cars for 43 years. Our Client Advisor (Rob Howry ) was very knowledgeable, helpful and friendly. Our previous three BMW’S were purchased in York County, but after this experience Faulkner BMW in Lancaster is our BMW dealership for both service and future sales.

Share on Facebook

Was this review helpful to you? Yes | No
svrome
12/22/2011 3:33:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Randy & Rick

My Review of Faulkner BMW:
Very knowledgeable, very helpful. Great customer service. Would recommend the to anyone. Wonderful dealership. Made the transaction quick and simple. I love my new 650i.

Share on Facebook

Was this review helpful to you? Yes | No
Robynb2011
12/16/2011 7:38:16 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Raymond Carrington

My Review of Faulkner BMW:
After looking at a couple of cars online, my husband scheduled an appt at Faulkner BMW. We wanted to test drive a 300 series and a few hours later drove home in my new car! It was very nice to work with Raymond. He is very knowledgable and professional. We didn't feel any pressure to buy. Overall it was a wonderful experience!

Share on Facebook

Was this review helpful to you? Yes | No

Reviews 11-20 >>