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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
2,000 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 2,000 reviews

May 07, 2025

It had been raining heavily and I desperately needed new windshield wipers. I called Faulkner and talked to Ali and she said she check and see if she could squeeze me in. I drove up to Faulkner and the serv More

by Marty Gunther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts dept. and service rep that installed wipers
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May 08, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Marty, Thank you so much for sharing your experience with us. We’re truly glad Ali and the rest of the team were able to assist you so quickly, especially in such tough weather conditions. It means a lot to hear that you felt cared for and supported — that’s exactly what we strive for with every guest. Your kind words made our day, and we’re always here whenever you need us!

May 07, 2025

Love the service details provided on the invoice. Options provided at all steps , great service More

by PAULBERNOT
Recommend Dealer
Yes
Employees Worked With
Patrick
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May 08, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Paul, Thank you for the great feedback! We're glad to hear you appreciated the detailed service information and the options provided throughout your visit. Transparency and top-tier service are what we strive for, and it’s great to know that came through during your experience. We look forward to serving you again!

May 07, 2025

Very professional From making the appointment, dealing with the service provider and the work that was performed everything was done in a professional manner. More

by pjcimino
Recommend Dealer
Yes
Employees Worked With
Service advisor Patrick klos
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May 08, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your feedback! We’re so pleased to hear that every step of your service experience, from scheduling to completion, was handled professionally. Providing top-notch service is our priority, and your kind words mean a lot to the team. We look forward to assisting you again in the future!

May 06, 2025

They always work with me. Got my 90k service and let me pick what I was going to have done. They explain everything and always have. Easy to work with. More

by ROXANNEWBEARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words! We're glad to hear that you felt supported and informed throughout your 90k service. It's always our goal to make sure you're comfortable with the process and understand your options. We appreciate your trust and look forward to continuing to work with you!

May 06, 2025

As always very professional As always I am well informed all jobs done well , everyone is always so professional and positive More

by Tfecondo
Recommend Dealer
Yes
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May 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your continued trust and kind words! We're grateful for your loyalty and are thrilled to know you consistently feel well-informed and taken care of. Our team takes pride in delivering professional, positive service every time. We look forward to seeing you again soon!

May 06, 2025

I've been using Faulkner for all my service needs on my '21 Yukon AT4 for a while now and have never had an issue or complaint. More

by Shawn M.
Recommend Dealer
Yes
Employees Worked With
Rusty
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May 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Shawn, Thank you for your continued trust in Faulkner for your Yukon AT4's service needs! We're thrilled to hear you've had consistently great experiences with us. Your loyalty means a lot, and we look forward to keeping your vehicle running smoothly for many miles to come!

May 04, 2025

Patrick explained the process and kept me up to date while my car was being repaired. Patrick kindly provided a rental car since our car would be worked on most of the week. It ended up being ring fixed More

by bkynett
Recommend Dealer
Yes
Employees Worked With
Patrick
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May 05, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We’re so glad to hear that Patrick kept you informed and made sure you had a rental car while your vehicle was being repaired. It’s great to know that the repair was completed sooner than expected, and we appreciate your recognition of Patrick’s excellent service. If you need anything else, don’t hesitate to reach out!

May 03, 2025

Overall positive. I wish they wouldn't try to push so many extras. All is well More

by BGOWEN
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Bonifazi
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May 05, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We're glad to hear your overall experience was positive. We understand your concerns about the additional options, and we always strive to offer them in a way that aligns with your needs and preferences. We appreciate your input and look forward to serving you again in the future!

May 03, 2025

Wonder i am a repeat customer Best in the area when it comes to customer service More

by JOEMEEHAN
Recommend Dealer
Yes
Employees Worked With
Vince
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May 05, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued trust and loyalty! We’re thrilled to have earned your repeat business, and we’re honored to be recognized for our customer service. We look forward to serving you again in the future!

May 01, 2025

Leslie ALWAYS had the customers best interest, she went over all the services required for my Yukon, and helped me prioritize them over the next few months. More

by CHIPNEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words! We're thrilled to hear that Leslie provided such thoughtful and customer-focused service. Helping you understand and prioritize your Yukon’s maintenance is exactly the kind of care we strive for. We'll be sure to pass along your feedback to Leslie—she'll be glad to hear it. We appreciate your trust and look forward to seeing you again!

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