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Faulkner Buick GMC West Chester, INC.

West Chester, PA

4.6
2,000 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 2,000 reviews

May 01, 2025

If you had 3 more Vince's you wouldn't have to worry how much the shop is making More

by JADILLEY
Recommend Dealer
Yes
Employees Worked With
Vince
May 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great compliment! We couldn’t agree more—Vince is a true asset to our team. We’re lucky to have him, and we’re glad you had such a positive experience. We’ll be sure to share your kind words with him!

May 01, 2025

Brett is very professional and great at his job, but also very friendly and comfortable to work with. More

by KAMM626
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Paden
May 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review! We’re so glad to hear that Brett made your experience both professional and comfortable. His friendly approach and expertise are a true asset to our team. We’ll be sure to share your kind words with him. Thanks again for choosing us!

April 29, 2025

Friendly staff. Answered all questions I had an appointment at 10 am . Fortunately I had someone pick me up since my car wasn't done until 2:00. I am happy with the More

by Dorisarabia6
Recommend Dealer
Yes
Apr 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We're glad to hear that our staff was friendly and able to answer all your questions. We appreciate your patience with the longer wait time and are happy to know you're satisfied with the work done on your car. If you need anything in the future, we're always here to help!

April 29, 2025

The body shop at Faulkner is aces in my book. They finished the job in half the promised time! More

by MIKEDUNN2559
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan in the body shop
Apr 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thanks so much for the great review, Mike! We're thrilled to hear the body shop exceeded your expectations and got the job done quicker than promised. We appreciate your kind words and look forward to helping you again in the future if you ever need us!

April 28, 2025

Approximately two years ago, we purchased a 2017 Ford Escape from your dealership. During the purchasing process, I observed certain issues with the vehicle, specifically gaps in the passenger rear door More

by rgreenawalt0130
Recommend Dealer
No
Employees Worked With
John Simonelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2025

They couldn't fix my car so they traded it in for a new car. I couldn't be happier. More

by Allison
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Apr 28, 2025 -

Allison responded

They couldn't fix my car so they traded it in for a new car. I couldn't be happier. Thank you! Allison

Apr 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Allison! We’re so glad to hear that the trade-in process worked out and that you’re happy with your new car. If you need anything in the future, don’t hesitate to reach out. Enjoy your new ride!

April 27, 2025

The transparency, efficiency, and personalized attention was excellent! Leslie always goes above and beyond! Great experience! More

by COLVINC326
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Apr 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the fantastic review! We're so glad to hear that you had a great experience with us. Leslie truly goes above and beyond for our customers, and it's wonderful to know that her efforts made a positive impact. We appreciate your feedback and look forward to serving you again in the future!

April 26, 2025

We had a wonderful experience! Adam was absolutely fantastic and so helpful and patient! Justin was also incredible in assisting us with the financial portion. Thank You! I love my More

by ARBROWN1012
Recommend Dealer
Yes
Employees Worked With
Adam
Apr 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the amazing review! We're thrilled to hear that Adam and Justin made such a positive impact on your experience. It’s wonderful that they were able to assist you with both the car and the financial process. Enjoy your new Terrain, and if you need anything else, don’t hesitate to reach out!

April 25, 2025

Very attentive and responsive He answered my questions and kept me up to date on timelines More

by PAUL.GRACI
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
Apr 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Paul! We’re glad to hear you had a positive experience and that you felt well-informed throughout the process. Providing attentive and responsive service is always our goal, and we appreciate you taking the time to share your feedback!

April 24, 2025

No problem with the dealer. My problem is with the manufacturer. The recall for rear wheel lockup in my view doesn't fix the problem. It was nothing but a software change that l More

by gcmeyer54
Recommend Dealer
Yes
Apr 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your concerns. We understand your frustration and appreciate you taking the time to provide this feedback. While we’re glad to hear there were no issues with the dealership experience, we recognize how important it is for recalls to fully address safety concerns. If you have any lingering doubts or questions about the recall or how it affects your vehicle’s performance, we’d be more than happy to discuss it further. Your safety and peace of mind are our top priorities.

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