Faulkner Hyundai - Philadelphia
Philadelphia, PA
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We were so pleased with the level of service we received from Steven Folbaum when we purchased new cars in September 2012 and March 2013, that we wanted him to help us when the car we purchased in March was from Steven Folbaum when we purchased new cars in September 2012 and March 2013, that we wanted him to help us when the car we purchased in March was damaged in an accident. On Wednesday, Faulkner Collision in Plymouth Meeting had not yet made a determination regarding loss on our car, but we wanted to be prepared in case of a total loss. We test drove a 2011 Santa Fe with Steve that evening and explained our situation. Not only did he express concern for our well-being, but he understood that until we knew something, we could not make a deal. Knowing how much we liked the vehicle, he further explained our situation to his manager, Pat, who agreed to hold the vehicle for us until we heard from Faulkner Collision. By Friday, one week from the accident, we were told that our car was a total loss. We called and made an appointment with Steve for that Saturday. Going in for the appointment, we thought that we would finalize the terms, but not take delivery until Monday or Tuesday of the following week because the insurance company only verbally told us of the total loss. Apparently this is not the case at Faulkner Hyundai. Steve had the car ready for us, explained the features and warranties included in the purchase price. Billy Mullen took care of the financing negotiations for us, which included completing the paperwork for a refund for the warranty of the totaled car, and explaining the situation with the other car and loan with the bank. We were also able to return our rental to the cashier. Steven, Pat and Billy made what could have been a cumbersome transaction very smooth and easy for us. Their customer service is top notch. We hope we are finished buying cars for a few years, but would absolutely return to Faulkner Hyundai. More
Steven Folbaum was a very patient, friendly sales person - he understood how much I wanted to spend on a new car and suggested alternative model - started out wanting an accent, but ended with an elantra. - he understood how much I wanted to spend on a new car and suggested alternative model - started out wanting an accent, but ended with an elantra. Very happy with the experience and with Steven. More
Steven Folbaun along with Alanna Casey are very Knowledgeable of the car that I purchased, no pressure sales, I Would definitely recommend anyone looking to purchase there New Vehicle to give them Knowledgeable of the car that I purchased, no pressure sales, I Would definitely recommend anyone looking to purchase there New Vehicle to give them a call. More
I have given this rating because of the extreme knowledge and courtesy of the people that I have dealth with. My experience was extremely great with the purchase of my new vehicle. and courtesy of the people that I have dealth with. My experience was extremely great with the purchase of my new vehicle. More
This was my first time buying a new car and Faulkner made it such an awesome experience. I had visited 4 or 5 dealerships prior to stopping in Faulkner and nothing compared to the service I received from the it such an awesome experience. I had visited 4 or 5 dealerships prior to stopping in Faulkner and nothing compared to the service I received from them. They were very helpful, answering any and all of my questions as well as making sure I understood things that I may not even thought to ask about! The team really did go above and beyond my expectations and I couldn't be happier. More
Steven Folbaum was a consummate professional. He was extremely knowledgeable and friendly throughout the entire process. He took the time to explain all of the features and options available to me regar extremely knowledgeable and friendly throughout the entire process. He took the time to explain all of the features and options available to me regarding the car I was interested in leasing. I would highly recommend this dealership to any friends or family interested in purchasing or leasing a Hyundai vehicle. A+++++++++ More
This was the first and last time I will ever use this dealership, and any of the other locations under the Faulkner name. Purchased as used 2000 Elentra private sale, 2 years ago. started to have transm dealership, and any of the other locations under the Faulkner name. Purchased as used 2000 Elentra private sale, 2 years ago. started to have transmission problem, dropping out of overdrive. Took it to my local repair, he thought trans rebuild? but also noticed CV joint rubber boot had a tear in it needing replacement. Never mentioned loose bearings. Since I was not very confident in my local service with the trans I took it to this dealer. After two days I authorized the repair of the axle and CV boots on the drivers side, but the trans in their estimation needed to be replaced, they quoted a used with 30 thousands miles on it. not a factory unit or factory rebuilt unit but USED. I told them it was to much money for the trans but to go ahead and repair the axle with the CV boots. Picked up car, after they called and said it was ready. Daughter took it to work and immediately called me on the phone telling me that the brake pedal was going down to the floor and could not stop the car. Went to the car and she was right pedal to the floor barely stopping the car. Had car towed to the dealer that night. Next morning showed up to tell them about the cars problem, they took it nonchalantly and told me when they had time to put it on the lift they would call me when they had looked at it and that I would not need to stay. They called and now told me that the master brake cylinder was now defective. I said to them the axle was what you were to fix how all of a sudden is the brake system now bad, they said it is an older car and it does have issues. Other issues were right front wheel bearing and left rear bearing. Counter service said he may have read the information wrong about what wheel bearing was bad.??????? now it's the left front bearing. Took the car from them. went to another local service that I sometimes use, he checked it out and immediately found that the axle spindle nut was put on incorrectly and the axle threads were now stripped and that is why the drivers side wheel was wobbling. The axle spindle nut was removed by them to put the new axle on. they tried to put the blame on the mechanic I took it to, saying he must have just done it, I took pictures and video, before anything was done. The dealer service mechanic also took a video of the wheel that was wobbling but NO ONE showed me this problem just that the bearing had some play in it and should be replaced. The mechanic that found this problem that I took it to, said that this wheel could have broken off and caused an accident! No one at the dealership ever mentioned that this was a safety issue and the car should not be driven. A report of this matter has been given to the corporate head quarters of Hyundai and I will not let up on this until someone pays for this fiasco. Larry Kaminski Philadelphia Pa More
My name is Derek and I love this place they are helpful and are the nieces people I met at any dealership and I keep coming back cause of them and will come to them in the future. and are the nieces people I met at any dealership and I keep coming back cause of them and will come to them in the future. More
My husband and I visited this dealer to discuss leasing a car. We were immediately greeted by Howard and he helped us find the right car for us. Howard was extremely helpful and friendly and explained ever car. We were immediately greeted by Howard and he helped us find the right car for us. Howard was extremely helpful and friendly and explained everything in terms we understood. I really appreciated the time Howard took with us and the patience he showed. We were concerned about the price of the cars but Howard explained that he would help us find the right car and then find a price we could afford. Once we found the car for us Howard told us how much it would cost. It was a bit higher then we expected so we worked with Howard and Rob (a manager) to find a price that worked for us. Both Howard and Rob were very friendly, patient and understanding during the pricing discussions. Howard went through the car's manual with us and explained all the features of the car. He really exceeded our expectations and we appreciated that he took the time to explain everything to us. We then met with Billy to discuss the details of leasing the car. Billy was very nice and easy to talk to and we really enjoyed working with him. He explained all of the leasing insurance options and was honest and open with us. After we signed all the paperwork it was late and the dealership closed but Howard was waiting for us to bring us to our new car. Howard took the time to show us how to use the radio and blue tooth and even link our phones to the car. We really appreciated the attention and quality customer service we received throughout the entire process. We would recommend this dealer to family and friends and we will definitely consider returning to this dealer (Howard in particular) in the future. Thanks to the staff at Faulkner Hyundai we now have a wonderful new car! More
This is the first time I visited a Hyundai dealership as I have owned Ford vehicles all of my life. What a pleasant experience I had at Faulkner Hyundai when I purchased my new Elantra. Howard was an absolu I have owned Ford vehicles all of my life. What a pleasant experience I had at Faulkner Hyundai when I purchased my new Elantra. Howard was an absolute pleasure to deal with. He answered all of my questions and made me feel welcome. Biilly was also a great help and took me through the closing process accurately and answered all of my questions as well. When it comes time to purchase my next vehicle I will definitely be back at this dealership. More