My Review Of Faulkner Mazda:
My wife and I visited Faulkner Mazda on a Saturday on October to look at the 2013 Mazda 3. Tom Weaver approached us after we had a few minutes to walk around the showroom (which I prefer!). Tom sat us down, quickly took some info, then we headed out for a test drive. Faulkner actually let us drive the car without a salesman - maybe that is not so unusual but it took me by surprise, pleasantly. After driving the 3, we decided it was just too small. Tom ran some numbers at our request, in case we decided to come back and suck it up. We did not do too much negotiating at this point, since we really did not love the vehicle. I received a follow-up call from Tom on Monday morning. My wife and I had decided we might lease so we could get a bigger vehicle. I told Tom, via email, and he said it would probably work. I test drove a Mazda 6 on my lunch break on Wednesday- loved it!
My wife and I went back that evening, after I spent the day going back and forth with Tom over price and different things. Tom was great - he promptly responded to my emails and actually answered my questions! When we got back to the dealer, we ended up having to wait to get the car since my father had to be there to sign off my old car. Mike Rocchi, the business manager, talked to us that evening to run our credit, instead of waiting until the next night. I appreciated this as I found it very efficient and it definitely saved us a lot of time the next evening.
When we went back Thursday evening (Tom agreed to stay a little late since I could not get there during the day), the process was incredibly quick for a new car sale. The car was detailed and waiting for me when I arrived. Mike Pagano went through the usual paperwork, explaining everything I needed to know in sufficient detail without taking all night. He sold me tire protection - without pressure. He highly recommended it and I bought it since the winter is approaching. Tom then sat us down, went over some features and off we went. We were there less than an hour the night we drove off with the vehicle. Faulkner was INCREDIBLE! From start to finish, I enjoyed the experience, which is rare at a car dealership. Plus they offer free car washes for life (and I only work 5 minutes away!!)! Highly recommended!
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