My Review Of Faulkner Mazda:
After 4 months of dealing and searching for a new MX5 from other car sites, all fell through as prices posted were increased once I showed up. One day, Mazda USA showed a car I wanted was shipped to Faulkner, so within a week of delivery I checked it out. Faulkner listed MSRP and was among the highest listed, not one I would have chosen on first pass, but I contacted Kim on a whim because of their reputation for customer service, and the price was much lower on first quote. Kim was very good with providing more vehicle details and photos all via email. Their website doesn't actually link the person mentioned but it seems to be a shared chat line, and once I got Mike Rocchi, who was very courteous to set up my test drive and visit. I came for a 30 min test drive and walk through with Renee, had a firm price in mind, spoke with Larry and in minutes we were at that price. The salespeople, manager and finance man Mike, were all very pleasant to deal with. I could drive the car out 1.5 hour later; everything was done. No gotchas, full disclosure by all before I met Mike, nothing unexpected. Many employees I dealt with were long 20+ year timers, tells me employees and customers are loyal [ the mojo in the place is RELAXED, compared to in-your-face salesmanship in many places], through all the economic turns, and other reviews elsewhere rate them as well too.
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