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Faulkner Mazda

Faulkner Mazda

4437 Street Road
Trevose, Pennsylvania 19053


(215) 673-4444

Faulkner Mazda
Manufacturer: Mazda

Write a ReviewWrite a Review

  • Customer Service:

    5.0
  • Quality of Work:

    4.9
  • Friendliness:

    5.0
  • Overall Experience:

    4.9
  • Pricing:

    4.7

24-Month Rating

based on 202 reviews

4.9

4.9 out of 5

254 lifetime reviews

Faulkner Mazda

Most Reviewed Employees

  • Mike  Rocchi Mike Rocchi
    Sales Associate- New & Used Vehicles
    53 reviews
  • Renee  FargasonRenee Fargason
    Sales Associate - New & Used Vehicles
    48 reviews
  • Larry DixonLarry Dixon
    New Car Sales Manager
    45 reviews
  • Mike PigaroMike Pigaro
    Finance Manager
    45 reviews
  • Preston DeLuccaPreston DeLucca
    Sales Associate - New & Used Vehicles
    31 reviews
  • David FasolineDavid Fasoline
    Sales Associate - New & Used Vehicles
    27 reviews
  • Kim  PrincipaleKim Principale
    Internet Sales Coordinator
    15 reviews
  • Ravi RoopnarineRavi Roopnarine
    Sales Associate- New & Used Vehicles
    14 reviews
  • Tom WeaverTom Weaver
    Sales Associate
    10 reviews
  • Paul SandersPaul Sanders
    Service Advisor
    8 reviews
View All Employees

Cars For Sale by this Dealer

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Certified: Faulkner Mazda

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Faulkner Mazda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Faulkner Mazda

Faulkner Mazda opened our doors in June of 1985. We are 1 of 26 Faulkner dealerships across Pennsylvania. Faulkner Mazda is #1 sales, service and parts volume in the Philadelphia, Bucks and Montgomery counties. Our service department is 1 of 30 Quality Monitoring Dealerships for Mazda across the United States. Faulkner Mazda has been a winner of Mazda's prestigious Presidents' Award for 14 consecutive years and counting. We are also a Gold Cup Dealer. We promise to make your experience here at Faulkner Mazda whether it be in sales, service or parts the most positive experience you have had at any dealership. We can't wait for you to join our Faulkner family!

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

Cable TV Shuttle Service
Customer Lounge Area Television
Free Coffee Vending Machines
Free WiFi

GaurangPandya
5/8/2013 1:29:40 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Larry DixonLarry Dixon
David FasolineDavid Fasoline
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Faulkner Mazda:

The team is excellent. I have been in sales/ customer services and strategies myself for more than 20 years, but after visiting Faulkner Mazda I have the urge to meet them regularly. There is so much to be learnt from Messrs David, Andrew and Larry.

I wish them a grand success.

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bmiller899
4/29/2013 8:56:53 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David FasolineDavid Fasoline
Mike PigaroMike Pigaro
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    N/A
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Faulkner Mazda:

I actually leased a new Mazda3 in February and just purchased a used vehicle in April. I worked with Dave and Mike on both occasions and both are very easy to work with. Dave was very helpful with both vehicles and went out of his way to make me feel comfortable. If I had questions Dave would have the answer or find the answer. I would definitely recommend Faulkner Mazda and Dave to anybody looking to purchase/lease a new or used vehicle.

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lsh215
4/27/2013 6:54:51 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Renee  FargasonRenee Fargason
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Faulkner Mazda:

Renee was very nice and the whole dealership had a very friendly and helpful vibe. I never felt like I was being taken advantage of and I was very pleased with my whole experience.

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SeanDwyer
4/27/2013 3:15:40 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Renee  FargasonRenee Fargason
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Faulkner Mazda:

Seriously one of the best car buying experiences I ever had. Easy, Friendly and a pleasure to buy from. Would definitely come back to Faulkner Mazda!

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deschallier
4/20/2013 8:39:33 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Randall WhitemanRandall Whiteman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Faulkner Mazda:

Our sales man had gone above and beyond to accommodate us. He has a well rounded knowledge about each process our purchase had gone through and offered knowledgeable suggestions to address our concerns. Randall was a pleasure to work with and had made our experience with Faulkner Mazda a great one!

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sirlawrence
4/19/2013 8:31:55 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Randall WhitemanRandall Whiteman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Faulkner Mazda:

I spent most of my business career in Sales. I truly know what makes a saleperson stand out. Randell Whiteman more then fills this role. It was a pleasure dealing with him. Randell made use feel he wanted to make us happy, first by gathering our trust, then by his professional sales ability. He went the extra mile for us.

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febusj
4/18/2013 10:45:13 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Larry DixonLarry Dixon
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Faulkner Mazda:

I made a total of two visits to this dealership. This was my first time purchasing a new car on my own. The salesman Ravi Roopnarine kept good contact with me. He was very friendly and helpful. On my second visit I missed Ravi by 15-20 minutes. He was done work for the day. They gave him a call and he came right back to the dealer to help me out. I was very impressed by his dedication to help me out. Andrew Veirling, the finance manager was very informative with all the information he gave me. He explained my options and work with me very well. I would come back to this dealer for a future purchase. Great staff.

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ahawk
4/15/2013 9:11:29 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Larry DixonLarry Dixon
Mike  Rocchi Mike Rocchi
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Faulkner Mazda:

My experience was very good at the Trevose dealership. Larry and Mike were very helpful wtih picking the right car for me. I am very happy with my choice and the price was in the ballpark I needed. I would recommend Mike and Larry to my friends.

Anne

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kattsbro
4/5/2013 12:26:08 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David FasolineDavid Fasoline
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Faulkner Mazda:

I had experience with David a prior to my purchase. He treated me fairly, giving me all of the information i requested and price quotes that were highly competitive. It just so happened that my purchase was delayed over a few months and when I was back in the market for a vehicle, I wanted to call him back based on how well i was treated by him. The atmosphere was "no pressure" and he was able to answer all of my questions, even down to the obscure details that usually cause a salesman to run off for the answer. Truly a positive experience and I would be extremely likely to make my next purchase with David.

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saturation
4/2/2013 11:55:26 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Larry DixonLarry Dixon
Renee  FargasonRenee Fargason
Mike PigaroMike Pigaro
Kim  PrincipaleKim Principale
Mike  Rocchi Mike Rocchi
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Faulkner Mazda:

After 4 months of dealing and searching for a new MX5 from other car sites, all fell through as prices posted were increased once I showed up. One day, Mazda USA showed a car I wanted was shipped to Faulkner, so within a week of delivery I checked it out. Faulkner listed MSRP and was among the highest listed, not one I would have chosen on first pass, but I contacted Kim on a whim because of their reputation for customer service, and the price was much lower on first quote. Kim was very good with providing more vehicle details and photos all via email. Their website doesn't actually link the person mentioned but it seems to be a shared chat line, and once I got Mike Rocchi, who was very courteous to set up my test drive and visit. I came for a 30 min test drive and walk through with Renee, had a firm price in mind, spoke with Larry and in minutes we were at that price. The salespeople, manager and finance man Mike, were all very pleasant to deal with. I could drive the car out 1.5 hour later; everything was done. No gotchas, full disclosure by all before I met Mike, nothing unexpected. Many employees I dealt with were long 20+ year timers, tells me employees and customers are loyal [ the mojo in the place is RELAXED, compared to in-your-face salesmanship in many places], through all the economic turns, and other reviews elsewhere rate them as well too.

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