Feldman Chrysler Dodge Jeep Ram of Clarkston

My vehicle was at this location for repairs from March 25 to April 24. When I did receive it back there were different issues that were not present when I dropped it off. Communication was nonexistent, I ha to April 24. When I did receive it back there were different issues that were not present when I dropped it off. Communication was nonexistent, I had to instigate contact for any updates, and was flat out lied to as to the status of my repairs. I finally contacted the service manager who informed me that as of April 18 work had not even started on my vehicle. I spent nearly $1200 on ride share and car rental services as I was told numerous times that there were no loaner vehicles available. My entire experience with this dealership's service department was a nightmare. More

Terrible experience in used car department! My 25 year old son had his Jeep Grand Cherokee stolen while he was away with US Army Reserves. This dealer had a similar replacement vehicle. But, d My 25 year old son had his Jeep Grand Cherokee stolen while he was away with US Army Reserves. This dealer had a similar replacement vehicle. But, despite the fact that my son works for Stellantis full-time and is a part-time US Army soldier, this dealership refused to take a penny off their asking price. Desperate for a vehicle he was signing loan docs when they tried to add $1800 hidden fees for inspecting and cleaning the vehicle. It was unethical and immoral... do not recommend! More

Great service, friendly staff, and they worked with me on the price that I ended up paying. Good deal on my trade in as well. the price that I ended up paying. Good deal on my trade in as well. More

Dealership ok but service manager is sad Sap xx. First ghost us after got car then once got car back it leaks Trans fluid all over from them and car had no ac so he admits to forgetting to recharge First ghost us after got car then once got car back it leaks Trans fluid all over from them and car had no ac so he admits to forgetting to recharge something paid for then ghost ya after saying contact us get situated. Dobt lets this turd touch your car look all post they forget alot . He's worthless lazy turd look at all bad reviews all say forgot something it's pathetic he's pathetic More

Michale Carter is the best salesman and he was recommended to me from a Jack Dodge, which is my brother said he was the best and he is he accommodated me very well. I am a senior citizen woman. An recommended to me from a Jack Dodge, which is my brother said he was the best and he is he accommodated me very well. I am a senior citizen woman. And I I don’t like dealing with salesman because I am alone but he did me very well. I was very impressed with this man. He is very kind attentive, and I appreciate all that he has done for me. I would give him a 10 star any time. More

DO NOT GO HERE! We have been leasing from Al Deeby (me, my son, my mom, my husband, my sister, 2 aunts, 3 cousins, and an uncle) for 15+ years with no issue. FELDMAN We have been leasing from Al Deeby (me, my son, my mom, my husband, my sister, 2 aunts, 3 cousins, and an uncle) for 15+ years with no issue. FELDMAN IS HORRIFIC. My husbands check engine light came on his 2020 Ram 1500. We took it to Feldman (our first dealing with them since they bought out Al Deeby). They said there was sludge in the engine and refused to fix it even though it is a LEASED vehicle unless we proved we had oil changes. We thought this was such xx but produced the receipts from my husbands work mechanic (he is a truck driver). They then proceeded to tell us we had to produce RECEIPTS FOR THE OIL WE PURCHASED FOR THE OIL CHANGES OR PAY THEM $1,100.00. Needless to say, we went and got the truck, took it to Milosch's dealership and now our truck is fixed FREE OF CHARGE as it should have been to begin with. I hope it was worth losing 11 leases FELDMAN. We won't be back. Brandy is a condescending person who should not have a job anywhere (but she fits right in over there). DO NOT LEASE/BUY FROM HERE AND IF YOU ALREADY HAVE, TAKE YOUR CAR TO MILOSCH'S OVER IN LAKE ORION!!!! THEY ARE AMAZING....And they have 11 leases coming their way over the next 2 years:) #feldmanisascam More

Not the best communication when it comes to their availability of cars or the inventory of their cars that they have. availability of cars or the inventory of their cars that they have. More

The customer service at Feldman's service department is absurd. I made a service appointment over 3 weeks in advance and even dropped the vehicle off the night before per their instructions. I contacted absurd. I made a service appointment over 3 weeks in advance and even dropped the vehicle off the night before per their instructions. I contacted the dealership at 5:00PM to get a status update, and was informed they will not be able to look at my truck for maybe 4, but probably 5 days. I asked if I could pick up my vehicle and bring it back, and was informed I will lose my place in line if I take my vehicle off the lot. So basically you need to arrange 3 weeks in advance to have Feldman hold your vehicle hostage for a week. My complaint is not that they could not honor my appointment, and I understand the staffing challenges and material availability issues most industries are facing. My complaint is there were opportunities to provide improved customer service; notify customers of delays and reschedule when necessary, allow customers to drop off closer to the actual service time/date, arrange a quick vehicle triage lane to determine parts/labor time to improve scheduling through their shop, and I'm sure there are many other opportunities. This dealership has very poor customer service practices and seem ill equipped to operate in the current market climate. More

I only purchased truck due to the diligence of salesman J P MaCavoy. He got me the information I needed in order to make my decision. He also went above and beyond the call of duty when, he did not have to P MaCavoy. He got me the information I needed in order to make my decision. He also went above and beyond the call of duty when, he did not have to, by replacing my license plate which was cracking before I drove off the Feldman lot. My many Thanks to J P. More

My Jeep Grand Cherokee was dropped off for both maintenance and some additional work found while it was there. Collin was great at keeping his word in calling me back as promised for follow up. maintenance and some additional work found while it was there. Collin was great at keeping his word in calling me back as promised for follow up. More