To explain what a GREAT experience I had at Feldmann, I first need to talk about my terrible experience with Morrie's in Brooklyn Park - to provide contrast.
I've been leasing through Morrie's for the past 6 years, and this year decided to buy out my lease. I went back to Morrie's to see what my options were, and they tried every possible argument to convince me NOT to buy out my lease, and instead lease a new one (because it's more profitable for them). The salesperson called the sales manager over to try to convince me, and I felt very talked down to - as if I don't know what the pros and cons of leasing/buying are. I had made up my mind to buy my Sentra, and a few weeks later when I was ready to make the purchase, I called the salesperson to ask if he was the one I should do this transaction with, or if I should call someone else. He didn't call me back. I called again, this time asking to speak with a finance manager, inquiring about the APR they could offer me. I think I was transferred to the new car sales manager instead - she said she couldn't find anything out about interest rates, and that I'd need to speak with a finance manager (but again tried to sell me on a new lease deal instead of the buyout). She said they were all at a meeting in the corporate office, but she'd leave my info for them and I'd get a call back. Almost a week passed and no one called me - so I called again and the woman at the front desk said no finance managers were available, but that she'd leave a message for one of them. A few days passed and I still didn't get a response.
So I called a fourth time - and finally was able to speak with the Finance Director. He ran my credit and offered me a decent APR…but here's the kicker: He said that there was an additional $545 fee to buy out my lease. I said, "Oh, I didn't see that listed on my lease agreement - I thought it would only be the $150 purchase option fee." He said, "Yeah, it's not listed on the agreement, and most dealers won't tell you about that extra fee up front…but we let our customers know right up front. It's an administrative fee that we get charged by Nissan Finance."
I was skeptical about this, so I called Feldmann Nissan (because I knew I could buy out my lease at any dealership). When I called, there were no finance managers available at the moment and the front desk person took my info and said they'd call me right back. I thought, "Oh boy, now I'm gonna need to wait another two weeks before anyone calls me back." But actually - I got a call back from finance manager Brandon Lubich within a few hours, that same day. I asked him what their lease buyout fees were, and he said it would be the $150 purchase option fee. I said, "So you don't have an additional $545 buyout fee? That's what Morrie's told me they'd charge." He said, "No... $545? I've never heard of that, I'm not sure what that is. We just have the $150 purchase option fee that's listed on your lease agreement."
Fantastic, I thought - so I went right over to Feldmann to complete my purchase. Brandon was extremely pleasant to work with, and to top it off - he was able to get me a significantly lower APR than Morrie's did. He was also able to get me a good deal on the extended warranty which he offered, but did not pressure me to purchase. Brandon did not try any hard sell tactics or try to convince me to lease a new car instead of buying out my current lease. I got the impression that he was honest and genuinely looking out for my best interests.
Overall - I was VERY happy with my experience at Feldmann, and appalled by my recent experience at Morrie's. I will be doing all my business at Feldmann from now on. I was also just at the Feldmann service shop today and had a great experience there as well - I worked with service advisor Ryan Dwyer regarding an A/C problem and other surface damages…Ryan was very kind and pleasant, called my insurance & extended warranty companies on my behalf to get questions answered, and overall made the whole process smooth and easy.
And lastly - Feldmann Nissan has a very comfortable waiting area that feels more luxurious than other dealerships I've been to - with free cookies, bottled water, a high quality coffee/cocoa machine, and overall nice atmosphere. I didn't mind sitting there and waiting for my car to be inspected - it was a nice place to get some work done on my laptop.
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