Felix Chevrolet

I brought my 2005 Tahoe Z71 to Felix for a minor oil change. Felix recommended that I have my parking brake adjusted. They returned the car with oil dripping from all over the undercarriage of the car. change. Felix recommended that I have my parking brake adjusted. They returned the car with oil dripping from all over the undercarriage of the car. Three weeks after the service the parking brake release mechanism stops working. Coincidence? I was suspicious, so I took the car back to Felix. They told me the whole parking brake mechanism had failed, that the failure was unrelated to the service they performed, and that the repair will cost $480 plus tax. Being a sceptic I took the car to Lancer Automotive, a local garage, to get a second opion. For $48 plus $50 in labor Lancer replaced a frayed release cable that had been damaged because --- yes, you guessed it -- the parking brake had been misadjusted. Most importantly, the "failed mechanism" Felix claimed was the problem was not broken, was not replaced and is working just fine. Based on this experience, I would characterize the jokers at Felix as either crooks or incompetents, or maybe both. The whole dealership is run down and doesn't inspire customers with much confidence. I've seen car retailers in third world countries that look better than Felix Cadillac/Chevrolet. I need a local dealer, but this is one of the dealers that GM should close. I wish Vermont Chevy was still in business. They were terrific. Oh, except for this one problem, my Z71 Tahoe has been an excellent, trouble free car. One of the best I have ever owned. More

ONLY talk to Jeff. He is straight up, VERY knowledgeable, extremely friendly and courteous and never once made us feel embarrassed, uncomfortable or pressured. We had a set price and he worke knowledgeable, extremely friendly and courteous and never once made us feel embarrassed, uncomfortable or pressured. We had a set price and he worked with us showing all options in that range. He was not desperate and LISTENED to what our needs were. After 4 nightmare experiences (with one dealership screaming, 'WORK WITH ME, WORK WITH ME') Jeff truly made our car-buying experience easy. When you talk to a real pro with integrity only then can you make the best decision for yourself. After the sale he did not just walk away, he talked about after care etc. Smooth, easy transaction. Thank you so much Mr. Anthony. More