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Fernandez Honda
San Antonio, TX
983 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 05, 2012
Kevin Witiker is very knowledgeable about my vehicle. When I went back in for car detailing. He remembered my name and the reason I had taken my car in several weeks earlier. He is very professional. When I went back in for car detailing. He remembered my name and the reason I had taken my car in several weeks earlier. He is very professional. Mr. Tavera, shuttle driver, made the drive very pleasurable. He is a good conversationalist. When I walked into the waiting area it smells of freshly baked cookies just like home. Coffee and freshly baked cookies is a very nice touch. It was a very nice experience. Ruby Plata More
by arplata
Employees Worked With
Kevin Witiker, shuttle driver, Juan Tavera
Helpful April 02, 2012
We are from West Tx and have been looking for our first Honda Pilot for a year. We were starting to get very frustrated because we didn't feel like we were being given a fair deal at every dealership we v Honda Pilot for a year. We were starting to get very frustrated because we didn't feel like we were being given a fair deal at every dealership we visited throughout Texas. Finally, we came across Fernandez Honda! They were $2300 cheaper than the Dallas area dealerships and $4000 cheaper than all West Texas dealerships! "Coach" gave us a very fair deal online and didn't push us to come in until we were happy. It was worth the 5 hour drive! We were treated great and they were just as kind when we didn't finance with them or didn't buy anything extra that they asked us to buy. We surprised them by asking for tint and roof racks at the last minute and they did both with no problem. Give them a try....you can always say no...but you won't! More
by texmex1234
March 20, 2012
I came in with pre-financing from my own bank however I came in with pre-financing from my own bank however when it came to the signing there was a glitch. Mr. Maeda and Mr Garcia proactively sought out I came in with pre-financing from my own bank however when it came to the signing there was a glitch. Mr. Maeda and Mr Garcia proactively sought out options that created a win-win situation for the dealership and myself which created additional revenue for the dealership through the sale of the loan and warranty package and allowing me to drive away with terms that were more beneficial. Through their drive to create a great customer experience they were able to salvage the glitch and make the sale. As a result I would gladly recommend there services to friends and family who not only want a great vehicle but awesome customer service. Thanks again for making it happen when it seem like things were bottoming out. The sale and purchase is always great but quality customer service wins loyalty. More
by health2wealth
Employees Worked With
Yasu Maeda
March 15, 2012
I have bought 4 vehicles from Fernandez Honda. They are great to work with regarding what type of vehicle one may be seeking & with overall customer service. There is no doubt in my mind that if you are lo great to work with regarding what type of vehicle one may be seeking & with overall customer service. There is no doubt in my mind that if you are looking for a great deal along with a pleasant experience, Fernandez Honda is the place to go. I have been to Gunn Honda with a close friend & was able to see their customer service. I have to say that the customer service was not there. Friendliness, making one feel like number 1 instead of just another customer was not there. Needless to say, I will continue to shop at Fernandez Honda for the great buying experience I always get! Marc Anthony, finance manager, was the sales guy I have dealt with in the past. Talk about caring & willing to go out of his way! I still go to him like he is a sales guy & he never turns me away. He gets me what I want & takes care of it. He introduced me to Phillip Reyna (Coach-sales guy) and I couldn't have been happier. So, take it from a very satisfied, returning customer-if you are looking to buy a vehicle check out this dealership. You really won't be disappointed and will walk out of there with a great vehicle feeling you got an awesome deal! More
by rme1997
Employees Worked With
Marc Anthony (finance) & Coach (Phillip Reyna-sales guy)
March 03, 2012
We give the salesman very high marks because of the way he made the experience of buying a used vehicle very pleasant, and not a dreaded chore. Yasu was very friendly and honest,and that in itself is the he made the experience of buying a used vehicle very pleasant, and not a dreaded chore. Yasu was very friendly and honest,and that in itself is the way we wanted to be treated. He is the kind of saleman all customers look forward to doing business with when searching for a good product. The GM had a very good personel touch and it was well recieved for giving his thanks for doing business at his store. The finance manager was a nervous individual, a little too agressive and did not want to deviate from his prepared/rehearsed paper closeout and extra honda care package, but it was late and he still had two more customers to take care of. But he was a friendly enough of a guy and it may have been just a hiccup day. The paint touch up on the truck could have been better. More
by eugenewilson
Employees Worked With
Yasu Maeda, Adam Claiborne , Yasu Maeda
February 24, 2012
Feb.2012.. I have owned my 2002 Honda Accord for 5 years Feb.2012.. I have owned my 2002 Honda Accord for 5 years now...and have always had my car serviced by Fernandez Honda...every time I have been to Fer Feb.2012.. I have owned my 2002 Honda Accord for 5 years now...and have always had my car serviced by Fernandez Honda...every time I have been to Fernandez Honda for regular maintenance or car repairs, they have been great....polite, friendly, answers all my questions promptly and sincerely...Aaron Sanchez, has always waited on me in the service department....he is great...sincere, informative and well-versed on the Honda vehicle...I never feel rushed or like I am annoying Aaron with my questions concerning my Honda..also, the atmosphere at Fernandez Honda is relaxed and friendly...Brenda M. More
by txmccarrell
Employees Worked With
Aaron Sanchez, Aaron Sanchez
February 21, 2012
I just purchased my 3rd Honda (Civic Hybrid) from Fernandez Honda. Every time I am at Fernandez Honda I ask for Yasu Maeda. Yasu is very friendly, detail oriented person. He listened to my request, n Fernandez Honda. Every time I am at Fernandez Honda I ask for Yasu Maeda. Yasu is very friendly, detail oriented person. He listened to my request, needs and he went over and beyond to deliver exactly what I asked for. No sales person tricks, no BS. Just straight forward process. I drove/tested 2 cars (one after another) spend time to talk about it, asked questions and the entire time I had his full attention and commitment. It feels right when you can talk and think about it before you spend over 20K. It was a pleasure buying a car from Yasu at Fernandez Honda and I will be back to purchase my 4th Honda (Pilot this time :)). Thank you Yasu. I really enjoy my Civic Hybrid and 46 mpg. More
by piotrs
Employees Worked With
Yasu Maeda, Yasu Maeda
February 21, 2012
I bought my 2006 Honda Civic from Fernandez Honda but I have to say I continue to go to Fernandez for their impecable service after the sale. Aaron has personally helped me from routine maintence items su have to say I continue to go to Fernandez for their impecable service after the sale. Aaron has personally helped me from routine maintence items such as oil changes, transmission oil changes, and tune ups to Uh-oh key replacements! Each and every time Aaron has made me feel comfortable with explaining the service thoughly. He is definetely and asset to Honda as well as Fernandez and I highly recommend Fernandez Honda to friends, family and neighbors. I actually live closer to another Honda dealer but my loyalty will continue to remain with Aaron and Fernandez. More
by arunrein
Employees Worked With
Aaron Sanchez, Aaron Sanchez
February 20, 2012
In 2009, my wife and I were in the market for a new Honda. Out of all the dealers we requested quotes from, within a 200 mile radius of our home, Yasu Maeda of Fernandez Honda in San Antonio, gave us t Honda. Out of all the dealers we requested quotes from, within a 200 mile radius of our home, Yasu Maeda of Fernandez Honda in San Antonio, gave us the best, no haggle, price. We were met by Yasu with a warm friendly greeting. Excellent customer service was delivered to us. It is now 2012, and my wife's sister was in the market for a new car. Without any hesitation, I contacted Yasu for a quote, amongst a few other dealers in Austin. Once again, Yasu of Fernandez Honda, gave us the best, no haggle, price, and we were once again treated with warm friendly greetings. You the man Yasu!!!!! I would also like to give thanks to Mark Anthony Garcia, for taking good care of us through the finance portion of this deal. Thanks Fernandez Honda, More
by gnreyes
Employees Worked With
Yasu Maeda, Yasu Maeda
February 17, 2012
Absolutely the best car buying expererience by far! Your the man Yasu! Thank you for making my car shopping experience a quick and easy one. Yasu made me feel as if I was family, from his friendly attitude the man Yasu! Thank you for making my car shopping experience a quick and easy one. Yasu made me feel as if I was family, from his friendly attitude and his constant follow up after the sale was complete. Yasu ensured that I was completely satisfied with my vehicle. Thank you Yasu! and thank you to his manager Brad Hickok and finance manager Mark Anthony Garcia for making my day! I would highly recommend Fernandez Honda to my family and friends and to any one looking for a dealership you can trust. More
by ilagarcia
Employees Worked With
Yasu Maeda, Yasu Maeda
