Fernandez Honda

Reason for Visit: Service

I recommend this dealer: No

My Review of Fernandez Honda:
This dealership must have changed management. I used to come in here for my oil changes and enjoyed the pleasant atmosphere of its waiting lobby. However, a few weeks ago, I went in for my regular oil change and I immediately noticed the former soothing atmosphere in the lobby was gone. The service staff had no familiar faces at all! But, I figured I was already there, so I went ahead with the oil change.

As I'm sitting waiting for the oil change, which they said would take 1.5 hours, I am approached by the service guy after about 20 minutes. I was about to be overjoyed, until he tells me that I need a 50000 mile check up (I had just had one @ 45000). I declined, then he tells me that my brakes were worn down & only about 1cm left or something like that. Also, my strut needed to be replaced b/c it's dangerous to even drive a mile! I blew him off & told him I didn't have the $$ over & over before he let it go. I have the $$, but I felt he saw that I'm female and thought I wouldn't be savvy enough to realize he was BS'ing me.

So, through a friend, I found an independent mechanic, who specializes in Lexus, Toyotas & Hondas. When I told him what the service guy said, the mechanic just started laughing! I went to another guy and got the same reaction...in fact, the 2nd independent mechanic told me the brake pad wasn't even close to being as worn down as what I was told.

DO NOT BE SCAMMED BY THIS DEALERSHIP!!! THEY ARE AWFUL, LYING PEOPLE WHO DESERVE TO ROT IN...well, they deserve to just rot!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Fernandez Honda:
I had previously bought a used car from Fernandez Honda and I was happy with the car and service. (Our original saleman Angel no longer works there.) We received a letter stating that they wanted to buy back my Honda and that they would put us in a new Honda at a discount price. Sounds like a good deal. My husband and I went in to check it out. I knew that I owed a couple of thousand more on my car than what I could get as a trade in, but I figured that with the discount price on a new car it would still be a good deal. I was right about the amount being less for the trade in however there was no discount price offered only the MSRP. It was a complete waste of time. Apparently our salesman told the manager that I wanted a $30,000 vehicle at the same payment as my trade in. Not true. He never even showed us a car. Instead he went straight to figuring out my trade in value while my husband and I walked around looking at the outside of vehicles. Doesn't sound like a very good sales strategy. The "Buy Back Manager" told us that about 75 people had already come in because of the letter and he was able to get about 15 people into a new car at the same payment. Only about 20% of the customers leave happy! We weren't and we will never give Fernandez Honda our business again. On the plus side they were never rude, they just didn't seem interested in selling us a car.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Fernandez Honda:
I shopped around all over for a 2004 Honda Accord EX Coupe. After I got all my estimates, I called Jaime Anteola, Internet manager at Fernandez Honda.
He asked me "What would it take to earn your business."
I told him I wanted my Honda Accord for $19,200.00 drive out price. He agreed and I showed up the next day with a blank check from capitol one auto finance.
I highly recommend the blank check system. That way you hold all the cards during negotiatons.
go to: capitoloneautofinance.com
Jaime Anteola is now the sales manager.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Fernandez Honda:
while replacing instrument cluster under warranty, the mechanic damaged more than $1500 worth of interior parts. service manager stated that all parts will be replaced with new ones, however no parts were replaced and parts were painted to cover up the damage. service manager did not tell me this until i asked. this dealer has no craftmanship and no integrity. this dealer dont care about you nor any other customers. i feel unwelcome there.

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