Reason for Visit: Service
I recommend this dealer: No
My Review of Fernandez Honda:
This dealership must have changed management. I used to come in here for my oil changes and enjoyed the pleasant atmosphere of its waiting lobby. However, a few weeks ago, I went in for my regular oil change and I immediately noticed the former soothing atmosphere in the lobby was gone. The service staff had no familiar faces at all! But, I figured I was already there, so I went ahead with the oil change.
As I'm sitting waiting for the oil change, which they said would take 1.5 hours, I am approached by the service guy after about 20 minutes. I was about to be overjoyed, until he tells me that I need a 50000 mile check up (I had just had one @ 45000). I declined, then he tells me that my brakes were worn down & only about 1cm left or something like that. Also, my strut needed to be replaced b/c it's dangerous to even drive a mile! I blew him off & told him I didn't have the $$ over & over before he let it go. I have the $$, but I felt he saw that I'm female and thought I wouldn't be savvy enough to realize he was BS'ing me.
So, through a friend, I found an independent mechanic, who specializes in Lexus, Toyotas & Hondas. When I told him what the service guy said, the mechanic just started laughing! I went to another guy and got the same reaction...in fact, the 2nd independent mechanic told me the brake pad wasn't even close to being as worn down as what I was told.
DO NOT BE SCAMMED BY THIS DEALERSHIP!!! THEY ARE AWFUL, LYING PEOPLE WHO DESERVE TO ROT IN...well, they deserve to just rot!
Share on Facebook
Was this review helpful to you? Yes | No