Fields Cadillac Jacksonville

we own a 2008 cadillac cts and around nov or dec 2023, we took car into your dealership for a broken drivers insde handle. because of the age of the car, you couldnt order parts and we were told to look for took car into your dealership for a broken drivers insde handle. because of the age of the car, you couldnt order parts and we were told to look for parts elsewhere. also verbally told that we needed a full door assembly. i ordered front door side latch and primed driver side exterior door handle from gm parts direct for $342.01 and 1 drivers side front door from classicchevrolet.com for1,00,40 not counting shipping. after some time and no one notifying me that said pats came in, i went back to your dealership and was told that these were the wrong parts. service mike wrote that the part i needed was ainside door panel 15861188 which was a plastic frame that was installed today iwas told by john the parts manager that after sergeants was done, to make an appointment with vivverettes and john would send those 3 parts to themafter car was fixed at sargeants. i then drove back to you and asked john what was i to dend to vivverettes? he asked if car was fixed and i said it appeared to be.he said that there was no reason to go. i should not have pay more shipping , please help reimpurse us for wrong ordering! john the parts manager and mike the service writer More

Outstanding Customer service at all levels. Initially I went in to purchase CT5 V and that sale went phenomenal with Melvin. Came back a week later to purchase a XT5 Sport for my wife and my ex Initially I went in to purchase CT5 V and that sale went phenomenal with Melvin. Came back a week later to purchase a XT5 Sport for my wife and my experience with Melvin and Kim was exactly the same as the first. We had a continuing issue with our XT5 and Mr Sigoreli, Melvin, Kim and KR stepped up and took it to another level with an experience that would not have happened at another dealership. The above situation would not have happened with out the assistance of Jim, Sandy and Ora in the service department. We are well seasoned car buyers and the Fields Team has taken it to another level. We will Def be back and would HIGHLY Refer them to anybody who is in the market for a Luxury Vehicle. More

I Had my 2009 CTS-V towed in for service. JR was my service rep and was a nice enough guy. They diagnosed the problem and a few days later they called me to tell me it was fixed and ready to JR was my service rep and was a nice enough guy. They diagnosed the problem and a few days later they called me to tell me it was fixed and ready to be picked up. I live two hours away so, I made sure to double check if the car was fixed. The answer was yes. I took a two hour uber to the dealership to retrieve my car. When I got there I again asked JR if my car was fixed and ready to go. "No problems right JR", He said nope its all set and ready to go. I paid the bill ($1170) and they brought the car around. Immediately I noticed the check engine light was on. A head tech (TJ) took the car to the back to try and figure out the problem. After an hour he and JR told me the fuel pump must be going bad for reasons they could only hypothesize.. Two problems, with this. Why was I told the car was " good to go " when anyone with their eyes open could see the check engine light was still on. Second why was the fuel pump issue not disclosed to me during diagnosis. The issue which I paid to fix was the fuel pump control module. So they charged me for a part related to a fuel issue but, didnt address the larger and very much related issue. The mechanic should have diagnosed it. Instead he came up with some excuse to Cover his butt. I basically paid $1170 for nothing. Yes the car starts but, can really not be safely driven. And again why in the world did no one notice the check engine light came on and why didnt anyone advise me of this before I spent two hours in an uber to get the car. Of course no one wanted to take responsibility. Finally I spoke to Matt Goin the service director. He was condescending, unsympathetic and flat out rude. His rationale was your car was brought in and wouldnt run and now it runs so we did our job. Well, yeah it ran for 15 minutes and then died for the same reason It was initially brought in. He was unwilling to accept any responsibility or even apologize that I was told three different times that my car was fixed and good to go. He had zero compassion that I had to uber two hours to come get a vehicle that was not fixed or diagnosed properly but told it was. I would have worked with him to achieve some level of compromise but, he wouldn't acknowledge that at any point his service department did anything wrong. This issue is 100% the fault of the service department but, they accepted 0% of the blame. When a mechanic diagnoses a problem and you pay them to fix the problem it seems logical to expect they pinpointed the issue and did it properly. Who is to say if they fix the fuel pump now that they wont say ooops it's something else and that will be another $2000. The feeling I got was they wanted me out of there so the problem was no longer theirs. A possible solution could have been a loaner car and try to figure out their mistake. In any case, Im a reasonable person and If Matt Goin would have been cordial or somewhat understanding I would have felt somewhat satisfied. This man has no business running a service department or any other job where he must deal with customers. His demeanor only infuriated me further. I will say even though JR made the mistake of telling me my car was fixed and ready to go when it wasnt he was at least sympathetic to the problem. Too bad he was not in charge because I can assure Mr Goin and Fields Cadillac I am not going to let this situation slide. More

Bought 2 cadillacs from both the St. Augustine location and recently from the Jacksonville location last November. Before I reluctantly purchased my 2022 XT6 I had referred my bad experi Augustine location and recently from the Jacksonville location last November. Before I reluctantly purchased my 2022 XT6 I had referred my bad experience with the damage that location had done. I left a Google review and still no call from Steve or GM . Called Cadillac Corporate and they suggested that I use a different dealership More

Doug and staff were attentive and courteous. Doug explain service that was being performed on my vehicle. Doug explain service that was being performed on my vehicle. More

Always helpful and courteous to me. Get my car back timely. Answers questions I have on service. Get my car back timely. Answers questions I have on service. More

Lenisha made us feel comfortable and kept us laughing throughout the entire process. We felt that she had our best interests in mind working out our lease pricing. We were then briefed on all the service throughout the entire process. We felt that she had our best interests in mind working out our lease pricing. We were then briefed on all the services that the Fields dealership offers their customers. The finance department expedited all the paperwork. They prepped the care while all this was happening. We drove our new CT5 out of the dealership within hours of arriving. We highly recommend working with the Fields dealership. More

Came into service department with a tire that had a nail in with a slow air leak at 3.30pm. Met with Doug and discussed situation. Doug defined inventory situation and proceeded to schedule repair/replaceme in with a slow air leak at 3.30pm. Met with Doug and discussed situation. Doug defined inventory situation and proceeded to schedule repair/replacement. The work was completed promptly and to my satisfaction. I really appreciated the efforts because my family is expecting to travel by car shortly. Great SERVICE! More

Extremely knowledgeable sales staff got me into the exact vehicle I was looking for. Joel took the time to find just the right truck. Never felt a bit of pressure to buy outside of my comfort zone. vehicle I was looking for. Joel took the time to find just the right truck. Never felt a bit of pressure to buy outside of my comfort zone. More

Jessica was awesome I’ll definitely see her again for my next car I was in and out next car I was in and out More