I have been a long time customer of Fields and have always found the customer service provided by Justin to be outstanding. They keep my car running well and advise me of upcoming services needed so that I don't have problems.

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Justin Russo is very knowledgeable and courteous. He acquired all information I needed for a particular service. He always goes above and beyond to assist you. He definitely a huge asset to the Fields Volvo service team. Thanks so much!

Frank E.

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I was very pleased with the service provided by Fields Volvo. I worked with Ashvin Shah and purchased a BMW and traded in my BMW. I showed up late on a Saturday afternoon and Ashvin stayed after closing hours. He was extremely friendly, very professional, and I never felt pressured. Overall, the experience was great and I will purchase my next car (new or used) with Fields and with Ashvin. Jeff

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I purchased my Volvo XC70 from Field's Volvo and have also been using their service for many years prior to that for a Volvo purchased elsewhere. They have been unfailingly courteous and fair. I most recently brought it in for diagnostics last week, which they did not charge me for. Justin Russo took the time to review the issues I was having with the car and patiently explored the options I had. I felt that he was candid, honest, knowledgeable and professional. I appreciated his support, and will continue to use Field's for service as long as I still have the car.

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I have been a Fields Volvo customer since 1994 and could not be happier. I recently had my 2005 Volvo XC90 serviced and had a fantastic experience. My service rep., Justin Russo, made the experience so easy. Great communication coupled with excellent service, made my service experience seamless.

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I've been going to Fields Volvo service since 1998 when I bought my first V-70 wagon in Libertyville. For the past 14 years, I had my own personal mechanic (Bill) who took a special interest in my car. I also have my own personal service advisor (Justin) who is courteous, professional and knowledgeable about Volvo. I appreciated the long trusting relationship that I have with Justin, the service department and the mechanics at Fields Volvo of Northfield.

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I am a firm believer in the quality of Volvos and feel the service here is worth driving a few extra miles to get excellent quality service.

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Rude and arrogant.
I stopped in to look at a new vehicle, and after showing interest in one, was approached by the Sale Manager.
Not only was he rude and arrogant,but, he would not stop talking!!
I thought he would get the hint when I looked at my watch several times, but that didnt work.
I nearly fell asleep listening to him rant on and on about
how good there reputation was, their competitive prices, and how well they treated their customers.
REALLY??!!!
When he finally stopped talking (zzzzzzzzzzzz) .....
I finally made an offer on the vehicle, he told me it would be hard to find this car for that price,
told me I should continue to look elswhere, and walked away.
SO, I DID
Funny thing is, I was able to find the same vehicle for a much better price at another dealership.
Apparently he doesnt like to do business as much as other dealers,
because of the "HIGH VOLUME OF RETURN CUSTOMERS WE HAVE" (his own words)
NEWS ALERT!!!
It might be a good idea to not talk so much, and spend more time listening to your customers,instead of yourself.

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Steve was extremely helpful and took time to answer all our questions. On multiple visits, he always available even on his day off. He was very thorough in explaining all the options available on the car we ultimately purchased - the C70. I would recommend him to anyone who is looking for a Volvo.

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Mark,Mike and Steve were very patient with me as I was on the fence about buying a car. I want to say that Mike was very good about researching info for me. This process took me several weeks. When I did decide to buy the car I knew the price that I got on the car was the best price around. Very pleased that I purchased the car from Fields as the dealership just oozes with class. (like the other Fields dealerships) With all of the freebies that they offer! Never for a second did I feel pressured to make a purchase. Most importantly I felt very comfortable making the purchase. And I have no regrets about making the purchase. After the purchase the follow thru was great as I needed a radio code. Steve took prompt care of me. Thanks guys, hope to deal with you again, Todd Pickett

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