Findlay Cadillac

I’ve bought a lot of cars through the years and can honestly say that this dealership is truly top-notch. The entire store had a kind and welcoming attitude. People obviously like working at Findlay an honestly say that this dealership is truly top-notch. The entire store had a kind and welcoming attitude. People obviously like working at Findlay and are happy to help. More

Service Department has not yet gained my full confidence. Took it in for service and the car wound up sitting there for 3 weeks before they were able to work on my car. Dropped off on Sept 19 and picked up o Took it in for service and the car wound up sitting there for 3 weeks before they were able to work on my car. Dropped off on Sept 19 and picked up on Oct 9. No rental car was provided. Lots of inconvenience to me, the customer. Omar, from the service department, did his best and frankly was the only glue that kept it together for me. But between Cadillac service and the extended insurance warranty I purchased from them - it was overall a horrible experience. Everything was 24-48 hours. I dropped off the car on a Friday - Findlay Cadillac policy, 24-48 hours before they would even look at your car - and believe me they took the 48 hour route. Car was not looked at until Monday. Then extended warranty folks - another 24-48 hours. Again, they took the 48 hours to inspect the vehicle. Don’t ever get extended warranty from First Automotive. For my policy, $30 a day for rental car that they would cover based on the number of days of actual work on the car which was about 2.5 days so they would only reimburse me about $60. Don’t make the mistake thinking that they would cover you from the time you drop off the car to the time you collect your car. I let Findlay Cadillac know from the onset that THAT is the only car we have. Findlay Cadillac could not provide me a rental car, because of the following reasons - given on different days: 1-They did not have any. 2-They couldn’t give me a rental car because it would be a liability because there was no approved work order. 3-When they finally could give me a rental car I was told that I would get my car back in a day or two. The hassle of being picked up in North Las Vegas to go to Findlay Cadillac in Henderson and then go to Enterprise to pick up the rental car. It’s too much inconvenience and also doesn’t make sense if I’m getting my car back in less than 2 days. I had already been without a vehicle for 3 weeks so did another day really matter? Also, there was the issue of my cracked screen. It’s a spider crack - and upon research online discovered that although there was no recall - there were numerous issues with this model. Extreme heat (which we have here in Vegas in the summer reaching triple digits) - and then a/c causes those spider cracks to happen. I even found an article that GM was sued for those spider crack issues. When the service rep presented it to the warranty company, the company claimed that the spider crack was caused by impact so therefore they would not cover it. Cadillac let me know that the vehicle did not have a recall for this issue so therefore their policy states that they would not fix it. So no one wants to fix it - and the cost to repair out of pocket I was quoted is at about $2500. In the meantime, I have a screen that is no longer functioning - as it is a touch screen - and is stuck on the startup screen and no matter how much I press “OK” - well, it’s not responding anymore to the touch. Also, the service tech changed oil, rotated tire, changed filters which is also covered by the service maintenance warranty I paid for through Findlay Cadillac… that I was pleased because there were no issues on that. However, the service tech neglected to reset the screen notifications. It still says that oil is at 5% level and that service is required. Air gauge on four tires is not even and I have to check if the air is even at the right level. Was told by the service rep to bring the car in and that they would reset it for me - but I’m in North Las Vegas and they’re in Henderson - it’s not a convenient trip to make and I am afraid they will ask me to leave the car again. The rep - did the best he could to keep me happy. But honestly, they had the car for 3 weeks. They gave it back to me like this - and it makes you question whether the work was really done or not. I dunno about their service department, really. I know my confidence has not yet been earned. More

Awesome attention to detail, before and after the sale. My husband and I bought cars, so Justin spent a large part of his day with us. He even brought in lunch for us, first time EVER a car salesman has d My husband and I bought cars, so Justin spent a large part of his day with us. He even brought in lunch for us, first time EVER a car salesman has done that. He is patient and very knowledgeable about Cadillac vehicles. Highly recommend you ask for his help when you’re shopping for a new car More

We really enjoyed our experience with them. The whole team was a joy to work with without the pressure some dealerships put you in. Easy going, professional and a total class act throughout t The whole team was a joy to work with without the pressure some dealerships put you in. Easy going, professional and a total class act throughout the dealership. Our salesman Anthony Johnson was superb, and he was a joy to work with! More

Working with Anthony was a great experience! He was very knowledgeable about the Lyriq and answered every question I had about EVs. When you go to Findlay Cadillac ask for Anthony,very respectab He was very knowledgeable about the Lyriq and answered every question I had about EVs. When you go to Findlay Cadillac ask for Anthony,very respectable gentleman. More

Have a 10 year old SRX, they have taken care of it from day one day one More

I have worked with Tyler Sullivan in the past, he is extremely professional and knowledgeable about my XT5. Unfortunately, my A/C stopped working, so I brought it in for service. Tyler checked some thin extremely professional and knowledgeable about my XT5. Unfortunately, my A/C stopped working, so I brought it in for service. Tyler checked some things to see if it was a minor repair. Unfortunately, it ended up being the A/ C compressor. Tyler offered a coupon discount over the original estimate and my car was repaired within a reasonable timeframe. I highly recommend seeing Tyler if you need service on you Cadillac. More

Worst dealer experience ever I brought my Escalade into service i came back outside to see a porter leaning against my vehicle and when i said something he got into my face as if he wanted to fight i let t service i came back outside to see a porter leaning against my vehicle and when i said something he got into my face as if he wanted to fight i let the service manger at the time know what happened and he replied with how many years the guy worked there didnt seem to concerned. Second incident brought my vehicle in for service and my headphones for rear entertainment came up missing was promised another set , im still waiting 🤷‍♂️ More

Tyler gave excellent service. The first service person that hasn’t tried to sell me something I didn’t need. Very attentive and professional. The first service person that hasn’t tried to sell me something I didn’t need. Very attentive and professional. More

Working with Alex Milewski was easy and smooth. He was not only professional and courteous, but was fair, honest and efficient. He was not only professional and courteous, but was fair, honest and efficient. More