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Findlay Cadillac
Henderson, NV
234 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 234 reviews
March 28, 2024
excellent service Daniel Botta was able to acomodate our travel plans and complete recall Daniel went out of his way to make sure we were pleased travel plans and complete recall Daniel went out of his way to make sure we were pleased More
by edacre
Employees Worked With
Daniel Botta
Helpful March 24, 2024
Derek and Monica are the definition of perfection in auto sales. My one complaint is I did not get a cool pen Porshe gave me a carbon fiber pen I know Cadillac has cool pens They should give you a fr sales. My one complaint is I did not get a cool pen Porshe gave me a carbon fiber pen I know Cadillac has cool pens They should give you a free pen when you buy a CT5 Blackwing Shame on you Cadillac for being out done by foreigners !!! More
by Danny
Employees Worked With
Derek and Monica
March 22, 2024
Excellent service. Everything was handled professionally and promptly. Findlay has earned my trust repeatedly. I swear by its service and parts departments. Everything was handled professionally and promptly. Findlay has earned my trust repeatedly. I swear by its service and parts departments. More
by paul.blomeyer
Employees Worked With
Dannie
February 26, 2024
Ricardo my service rep. was great to work with. His timing for the service was right on. . To me the service tech appeared to be very thorough on their inspection of the veh was great to work with. His timing for the service was right on. . To me the service tech appeared to be very thorough on their inspection of the vehicle. I have always tried to service my car with the brand of car with the same car brand dealership counting on their knowledge and training of that brand of car. More
by tom
Employees Worked With
Unknown
February 03, 2024
No hard sell… that was important to me. Willingly went through the process with me while I got my GM Friends & Family discount… My Salesman, Bruce Kline handled my purchase with knowledge Willingly went through the process with me while I got my GM Friends & Family discount… My Salesman, Bruce Kline handled my purchase with knowledge of the products and willingness to walk me through “every “ aspect of my purchase! I would buy another car from Findlay Henderson, NV and specifically, Bruce Kline! More
by begregg
Employees Worked With
Sonia Bialkowsky - Finance : 5-STARS, John Saksa, Bruce Kline
January 28, 2024
About two weeks ago I purchased a new 2024 CT5, which so far, I'm very pleased with. My salesman, Mr. Marc Alberto, was friendly, professional, and down to earth. Purchasing my vehicle at Findlay Cadillac far, I'm very pleased with. My salesman, Mr. Marc Alberto, was friendly, professional, and down to earth. Purchasing my vehicle at Findlay Cadillac was a painless and stress-free experience. I was a 14-year consecutive VW GTI driver (3 separate vehicles). So, changing vehicles to a Cadillac was a paradigm shift moment in my life. (I daresay, my purchase could be considered a cleared minor middle life hurdle. I'm 52.) Mr. Alberto was very patient, understanding, and actually listened to me as I went back and forth considering the merits and cons of changing vehicles. Also, Mr. Alberto never utilized any high-pressure sales tactics. I considered several different vehicles before purchasing my Cadillac and visited over 10 separate dealerships including premium automakers like Mercedes, Audi, BMW, Lexus, etc. Findlay Cadillac, by far, provided the best customer experience. My former GTI was paid off and I had the title in hand. So, the trade-in process was very easy. Thank you, Melissa Burnett, used car assistant manager. I highly recommend Findlay Cadillac if you're considering purchasing a new vehicle. Additionally, the Findlay Cadillac dealership building, waiting area (with free fountain drinks, coffee, and snacks), showroom, vehicles, and restrooms were/are immaculate! I only had one semi-minor, but extremely maddening experience during the purchase process. My vehicle came with carpeted floor mats, and I wanted to purchase authentic GM Cadillac all-weather floor mats. The price at GM parts website was $200 + tax with free shipping to the dealership. I visited parts and they said my mats were in stock. They quoted me a price of $292 + tax. I responded, "Wait a minute. These are $200 online. I'm willing to pay the full online price plus tax." They wouldn't budge! My salesman, Mr. Alberto, spoke with the service and parts manager and they also would not budge. It kind of left a bad taste in my mouth that after purchasing a rather expensive vehicle (for me, anyways) that Findlay Cadillac would nickel and dime me over $92. All is well that ends well, though. Unbeknownst to me, after purchasing the vehicle I accrued several GM parts store points which after use dropped the online price for my all-weather floor mats to $129.12 including tax. I picked up and installed my new mats at Findlay Cadillac yesterday. More
by Jay-in-Hendertucky
Employees Worked With
Marc Alberto, Melissa Burnett
