Findlay Cadillac

overall just a bad place to do business Never go here. Lies after lies. Very poor experience. After several emails back and forth with CHIP ROGERS, Internet Sales man, I went in for a tes Never go here. Lies after lies. Very poor experience. After several emails back and forth with CHIP ROGERS, Internet Sales man, I went in for a test drive. After him rushing the test drive he showed me the final price for the truck we had been looking at. Now during the process he kept telling me great deal need it gone fast ready to take home. But when i mentioned going to get lunch and calling around to check tire prices insurance, updates for the navigation and to call my bank becomes my preaproval was 1500 under what I needed. I was told by chip that if I left he would not honor and prices he had quoted me. He did not want me to leave with the paperwork he had printed out. Told me we are raising the price of the truck when you walk out that door by 3000 dollars . What else could I do but leave. I went threw the Internet to avoid pushy salesman. I am very disapointed. The truck was pretty nice would have been good for us. This dealership seems to be using dishonest tactics. More

**************************BEST IN CLASS!!!***************************************** I just purchased a new Cadillac SRX on 12/30/2012 from Findlay Cadillac in Henderson and I was CLASS!!!***************************************** I just purchased a new Cadillac SRX on 12/30/2012 from Findlay Cadillac in Henderson and I wasn't even shopping for a Cadillac. I was there to check out their pre-owned inventory and was actually on my way to Toyota to try to renegotiate a used Toyota Venza that I had looked at a couple of days earlier. I just want to shout from the roof tops that your staff is simply AMAZING!!! Pete Finklea was my awesome sales person! Not that anyone needs to "sell" a Cadillac product, but he went beyond expectations. Please commend Pete for his outstanding guest service. I would and will recommend him and Findlay Cadillac in Henderson to anyone shopping for a new vehicle. Thank you so very much for a pleasureable experience. I get in my SRX every day and I am instantly in a great mood! I love my new Caddy!!! YOU GUYS ROCK!!! More

I was up front with the salesperson that I was doing my homework but not buying a car that particular day. I wanted to get some information, establish a relationship moving forward and I was a qualified bu homework but not buying a car that particular day. I wanted to get some information, establish a relationship moving forward and I was a qualified buyer. Furthermore, I also told the dealer that my last vehicle was purchased from a Findlay dealership and I was giving them first chance at the deal. A new Cadillac ATS was one of three cars I was considering and would they please take the time to go over some of the features of the vehicle and possibly a test drive. They would not. The attitude I received was astounding. Examples: Can you tell me a little bit about the CUE system? "No. It takes too long." What can you tell me about the car? "Look, it's Saturday and I have to wait on other customers." (Strange, four salespersons were just standing around out front doing nothing.) Can I have a brochure? "No, we don't have any." I was very put-off to say the least. Maybe I should have made an appointment... yet, this is not an excuse for the cursory customer service I received. My wife who was with me walked away in disgust at the overall tone of the salesperson and sadly we gained nothing from visiting this dealership. Except, that we should find another. More

Mike G was the best!! honest, quick, easy to deal with, has me in and out in no time. best part was he made me want to bring my Cadillac in for service even though i live 45 minutes away. has me in and out in no time. best part was he made me want to bring my Cadillac in for service even though i live 45 minutes away. More

I brought my one year old Cadillac Wagon in for service although the mileage was quite low. Mike Giordano was very helpful scheduling the car in and getting it completed quickly while I was running some e although the mileage was quite low. Mike Giordano was very helpful scheduling the car in and getting it completed quickly while I was running some errands. The car was serviced and washed at no charge under Cadillac's ownership plan. I have used various Findlay dealerships over the years and had very good experiences. More

I have had my SRX for about 2 years now and I don't know very much about cars but I do know a lot about service and mike seems to superb at it . Even though I make last minute appointments , at the busiest very much about cars but I do know a lot about service and mike seems to superb at it . Even though I make last minute appointments , at the busiest times of the day , he always is there to accommodate me . Mike is excellent at making you feel welcome and stress free when I come in and always is in a good mood . I appreciate his work and highly encourage everyone with a service question or problem to see him !! More

The Sales Manager Rick does not get the credit he deserves. He has the final say over all new car sales and it is Rick's professionalism, courtesy and experience (30+ years) that that made all 3 of m deserves. He has the final say over all new car sales and it is Rick's professionalism, courtesy and experience (30+ years) that that made all 3 of my Cadillac purchases with Findley possible. Kudos also to Deb and Elizabeth. More

I can't say enough about my experience purchasing my car yesterday. I spent 6 hours at another deanship that same morning only to be haggled with all morning over a used luxury SUV until I finally walked. I yesterday. I spent 6 hours at another deanship that same morning only to be haggled with all morning over a used luxury SUV until I finally walked. In a last attempt I checked the internet and noticed Findlay Cadillac has 2 used vehicles that might be within my price range. I immediately called Chris and he said I have the perfect car and I can make it work within your (mine) terms meaning my price, term, rate, and monthly payment and we wouldn't have to waste time. I got to the dealership thinking I can never afford anything on this lot. Deb was waiting for me and approached me and said this is the car Chris wants you to see and we drove it. It was a 2011 fully loaded Cadillac SRX and I was in love. It was steps above the one I was looking at that morning with a better price. They ran some numbers and didn't waste anyone's times going back and forth. We immediately found the lowest rate for me (lowest I've ever receive) and our negotiations started within in dollars of where I need to be. It took us 10 minutes to reach a deal that worked for all of us and they actually beat all of the other dealers terms. Most of all, they and I knew that I wasn't there to purchase a $70,000 brand new cadillac. I was there to look at their used inventory and hope that something would fit my budget but still make me very happy. I NEVER, not for one second, felt that I was treated any differently than their most loyal Cadillac customer. I know they took the same amount of time with me, the same amount of care with the vehicle and Deb explained every little detail of that car. I have a couple follow up appointments this week to add some items to the car and learn about the Nav etc... but they made me feel like I was buying a brand new Cadillac that day. Lastly, I do want to mention Jimmy. He is starting his training in sales and spent the couple of hours with us but has worked for the dealership for several years in other capacities. He knows those vehicles better than most people at the dealership. He was always honest, friendly, courteous, knew so much more than one would think and if he didn't know the answer, he found out within minutes for me. He's going to have a great career. I would recommend this dealership and every individual that I worked with yesterday to get me into my dream car! More

Could not have been better. Every did there job well. I was very impessed buy how clean the dealership was. looking forward to doing visiting again. was very impessed buy how clean the dealership was. looking forward to doing visiting again. More