Findlay Kia Las Vegas

On Tuesday, June 8th, I went to Findlay Kia dealership to see some car options. I was shown three different cars and I finally went for a Kia Forte. I was shown a white car but they told me I would be gettin see some car options. I was shown three different cars and I finally went for a Kia Forte. I was shown a white car but they told me I would be getting a black one exactly the same as the white one. I returned the day after to pay for the car. I was told the car was totally new but it has 2,000 miles on it, which I accepted. They asked me to come back the following day to pick up the car. Before picking up the car, I received a text message from one of the sales representatives asking me to wait for a couple of hours because the car was getting a couple of work because it has a couple of “marks”. He said I wouldn’t even notice them. When I got to the dealership I see that one of the “marks”/scratches were not removed and that apart from that one the car has multiple other scratches and damages that the sales representative was expecting me not to see. I told him I wouldn’t accept this car. I explained that I purchased I new car and that a car full of damages is definitely not a new car. It’s important to say that before paying for the car I was never told about these damages. The sales representative told me he would take care of everything and that he would make sure the rest of the damages would be removed. I told him that they were only putting “bandages” on the car to hide the damages and that I was paying for a new car and not a used one with fixed damages. As I said before, I was never told about these damages before paying and I was told the car would be exactly the same as the one shown to me (white). They are basically selling cars with damages, covering those up, and selling them as new. I tried to talk to Byron the manager but they would not transfer to him. They say he does not talk to customers or take calls. This morning they put me in contact with the sales manager to whom I requested a full refund. He was not cooperative at all and said no refund was going to be done. He said I was welcome to contact my lawyers so that they could speak with his lawyers. I am already in contact with my attorney in Las Vegas to take care of this situation. More

Dealers are polite and did not waste too much of my time . Explain carefully of the feature and function clearly. Sakes person knew the functions and features well. . Explain carefully of the feature and function clearly. Sakes person knew the functions and features well. More

Sales staff were very accommodating and professional. Our auto purchasing sales requirements were laid out upfront and we did not want to play games. Findlay KIA only had one vehicle in our requested model s auto purchasing sales requirements were laid out upfront and we did not want to play games. Findlay KIA only had one vehicle in our requested model selection. They offered an alternative upgrade model and worked with our pricing structure so it was slightly higher for sportier anSoul with additional safety features. We appreciated the professionalism and customer service concerning all the Findlay KIA staff. More

Overall, my experience was excellent. The transaction was smooth, seamless and professional. I received what I wanted on my trade in. Without question, my experience was exceedingly better here than at the K smooth, seamless and professional. I received what I wanted on my trade in. Without question, my experience was exceedingly better here than at the Kia dealership on Centennial. More

Wonderful interaction and help from salesman to finance. All tried their best to make it easy and unstressful. Explained everything we asked. Will definately recommend others to visit. All tried their best to make it easy and unstressful. Explained everything we asked. Will definately recommend others to visit. More

The best car-buying experience you could imagine!We walked in, described our expectations & made a “haggle-free” deal. Every deal should play this way!! walked in, described our expectations & made a “haggle-free” deal. Every deal should play this way!! More

Phenomenal staff. Got me in an ideal car at a rate within my range. Friendly and accommodating. I appreciated their honesty and transparency. I’m happy with this investment/ purchase. my range. Friendly and accommodating. I appreciated their honesty and transparency. I’m happy with this investment/ purchase. More

Had a horrible experience with this Kia service department. Was mislead and told a bunch of falsehoods and flat out untruths. Amazing for a major dealership. Sad. The service manager, Scott Croc department. Was mislead and told a bunch of falsehoods and flat out untruths. Amazing for a major dealership. Sad. The service manager, Scott Crockett was totally uncaring, did not want to hear my complaint at all and walked away during the conversation. Totally unprofessional. Don't support this dealership. More

Miles has the best services and his support team in the offices are awesome. Had a great experience and looking forward to enjoying our new vehicle with the family. offices are awesome. Had a great experience and looking forward to enjoying our new vehicle with the family. More

Findlay Kia made the process easy to purchase a new vehicle. Highly recommend the dealership and Justin who made our experience very smooth and easy. vehicle. Highly recommend the dealership and Justin who made our experience very smooth and easy. More