Findlay Nissan Henderson

This is a follow up to a negative review I placed on May 4. I purchased a 2020 Chevy Colorado diesel from Findlay through Facebook marketplace from Phoenix, It was a truck we had been looking for with a die 4. I purchased a 2020 Chevy Colorado diesel from Findlay through Facebook marketplace from Phoenix, It was a truck we had been looking for with a diesel engine which was discontinued in 2022. The truck was low mileage and in excellent shape. I negotiated a deal and traveled to Henderson to pick it up. Sales experience was good and delivery was professional. I left the dealership traveling back to Phoenix with the truck mid day after finalizing "as is" used car deal. While traveling south approximately 50 miles out of Henderson, the engine light came on. I continued on figuring to check it out when I got back to Phoenix as I was on a tight schedule. I did pull over to visually check under the hood but found no problems. I notified my salesman of the issue via text to document my concerns. I continued on and the truck went into limp mode prior to arriving in Kingman Az. I visited a local dealership there and had it scoped. They said it had history codes for a particulate problem and needed attention. They didn't have a certified tech for repairs so I had to continue back to Phoenix in limp mode which was not a fun experience. Next day made an appointment at local dealership for later in the week. Took it to my local mechanic and they identified the same problem, did a forced regen and reset the system. It worked ok for another 30 miles but engine light came back on. Dealership identified the cracked turbo intake and did the needed repairs. Truck is working perfectly since repairs were completed. My negative experience was due to getting no response from dealership after several attempts with my salesman and dealership message center. after two weeks of no response I wrote a harsh review of my experience. Next day a received a call Charles Gumina, general sales manager at the dealership. He assured me they would look into it and get back to me. Although the truck was sold with no warranty, I felt the problems were in the history codes and should have been identified and repaired prior to selling. Charles Gumina agreed with me and followed through to make sure the $1500 I spent was reimbursed. I appreciate the follow up and reimbursement as it is the way a problem should be handled. This experience started out negatively but ended with a positive conclusion. Thank you Findlay Nissan and Charles Gumina for doing the right thing and restoring my faith in humanity. More

It was great. The people there are very friendly and knowledgeable. The experience was fantastic. The people there are very friendly and knowledgeable. The experience was fantastic. More

Efficient. People seem to know their jobs. Comfortable waiting area. I keep coming back. The representatives, such as Fabian, are always very helpful and nice. People seem to know their jobs. Comfortable waiting area. I keep coming back. The representatives, such as Fabian, are always very helpful and nice. More

Oscar was professional and easy to talk with regarding the needs of my vehicle. His communication was very clear and I would recommend him to family and friends. the needs of my vehicle. His communication was very clear and I would recommend him to family and friends. More

From the minute I arrived to the picking up of my vehicle, my experience was made easy and smooth by James. He was so kind, helpful, knowledgeable. Your company is lucky to have him on your team. vehicle, my experience was made easy and smooth by James. He was so kind, helpful, knowledgeable. Your company is lucky to have him on your team. More

Good job and excellent costumer service Communication is good 5 plus Correct ?? Very good service good 5 plus Correct ?? Very good service More

Didn't expect a huge bill till I paid thought it was under my extended plan?? under my extended plan?? More

The service it self was fine. But $225 just for replacing an engine filter and cabin air filter seems to be a bit much. But $225 just for replacing an engine filter and cabin air filter seems to be a bit much. More

Fabian is a true asset to your company he is always on top of his game and always let's you know what is going on top of his game and always let's you know what is going on More

Fabian was amazing the best service advisor we have ever had... AMAZING ABOVE AND BEYOND FABAIN had... AMAZING ABOVE AND BEYOND FABAIN More