Firkins Chrysler Jeep Dodge Ram - Service Center

Check Engine light was on As usual, I called Joe Murray, he made an appointment for me, I brought my car in, and he corrected the problem (No more "Check Engine" light). As usual, I called Joe Murray, he made an appointment for me, I brought my car in, and he corrected the problem (No more "Check Engine" light). More

Service master! Joe Murphy is the BEST!! Joe is a true asset to the Firkin's Service Department. Always a pleasure to bring my car in for service. Joe Murphy is the BEST!! Joe is a true asset to the Firkin's Service Department. Always a pleasure to bring my car in for service. More

Excellent People and Service Firkins' Service Department is one of the best that I have ever dealt. All the staff are knowlegdable, friendly, and willing to go that extra step. Firkins' Service Department is one of the best that I have ever dealt. All the staff are knowlegdable, friendly, and willing to go that extra step. They understand the level of performance I require and provide it and much more. They are as concerned with the operating perfection of the automobile as I am. More

Horrible Collision Center Collision Center is extremely unorganized and the dealership lies. Do not trust your vehicle repair needs to this dealer. I could not get anyone to re Collision Center is extremely unorganized and the dealership lies. Do not trust your vehicle repair needs to this dealer. I could not get anyone to return my phone calls nor my emails. That is sad when the collision center manager completely blows you off. This dealer likes to pride itself that is a factory certified repair center. This place is full of liars and cheats. I had my insurance company cancel my repair order because after a week of sitting on their promises, nothing had been done with my vehicle. If you want lied to and the run around then by all means use this dealer. I for one chose not to and would advise against anyone using this dealership for their collision needs. I had my insurance company drop this place as a preferred provider because of the way I was treated. Bud Hoshaw, Carmelo Torres, Christ Hunt. Liars and more Liars. Don not trust!!!! DO NOT USE THIS PLACE. More

Service department Just a thank you to the service department for taking care of my car when the check engine light came on,I called made an appt they checked it out and Just a thank you to the service department for taking care of my car when the check engine light came on,I called made an appt they checked it out and found out what was wrong they had the part in stock,and fixed my car.I have been buying my cars at FIRKIN'S for years now and ONLY get them serviced there.I have sent my family and friends there and will continue to do so,very friendly customer service not only the service department but also in sales,parts and the body shop. More

Van just clicked when starting Took my 2009 Dodge Caravan into Firkins because it would not start all the time, it would just click when turning over. Two days later they told me i Took my 2009 Dodge Caravan into Firkins because it would not start all the time, it would just click when turning over. Two days later they told me it was the battery with corroded cables that cost $195.63 car rental was $118.21 Over the weekend had trouble with my van so Monday took back in which is 2 miles from my house and all the sudden out of the blue my van is over heating and still had same starting problem. Two days later my bill is $567.25 they said I needed a radiator hose and service on my coolant system flushing, presser test, new fluid. And don’t forget car rental again. Next day my van would not start so I decided to ask around for a reputable Mechanic was told to take it to Keilly’s on Cortez in Bradenton. First there was no car rental because they had a free shuttle service no matter where I wanted to go even to the beach. They found that all I had was a loose wire my total bill was $57.51 The reason why I wrote this review is because Keilly’s took pictures for me and looked over my bill and proved to me that Firkins did not complete all the work or replace the parts they billed me for. Actually they said I had 1.8 hours worth of work wrote on my bill from Chrysler so I asked Joe Murray at Chrysler what they charge per hour he said it ranges from $60.00 to $100.00 per hour so even that is a lie. Yes Firkins is all nice and polite but to take advantage of people like that is not right……. More

Three months after purchasing my new 2013 Nissan Sentra, I was unfortunately in an accident that caused extensive damage to my passenger side and rear axle. Being that the Firkins Dealership has a Nissan Ce I was unfortunately in an accident that caused extensive damage to my passenger side and rear axle. Being that the Firkins Dealership has a Nissan Certified Collision Center, it was a natural thought to have it repaired there. After about three months of my car being in the shop and me being in a rental that is in no way comparable to my own car, I am told that my car is ready, so my brother (a former auto body detailer and lifelong car enthusiast) and I go to pick it up. Unfortunately as we had dreaded, our standards were not met with multiple small cosmetic details that should not be apparent on a brand new car. Parts were ordered and I was sent on my way with my car with an appointment in the near future to have them taken care of. That evening my car died and would not start in my driveway. Missing work, the next day I had the car towed back to the body shop to be looked at. They can not explain what happened and essentially blame it on the staff at the Nissan Dealership for doing something wrong while checking a computer code, and now all of the sudden I need a new fuel pump. Another month of waiting for the part to arrive, during which I paid an unexpected visit to the shop to see how things were going. I was previously told that all the cosmetic issues we had discussed had been complete and we were only waiting for the pump. When I arrived not only were barely any of the cosmetic issues dealt with and it seemed as though my car had been sitting in the same spot the whole time, I also happened to find a rusty razor blade stuck to the top of my new car with a large rust spot around it. Miraculously, after my visit that friday, the part is in and my car is ready for me to pick up on wednesday. All seems well except for yet another cosmetic detail that was not present the last time I saw my car that is scheduled to be dealt with within the next few weeks which meant I would have to yet again inconvenience myself and bring the car back on my day off. After a day of driving a loud vibration begins to resonate from the dashboard anytime I put my foot on the gas. An appointment is scheduled for monday, I am provided with yet another rental car. The monday appointment goes well, the vibration was a minor detail and I was even surprised to find that they took care of the cosmetic detail I had pointed out at our last meeting. My brother was not able to attend the final pick up with me, but upon seeing the car he was able to point out yet again, multiple cosmetic details that are ammature mistakes in the auto body world (painting and sanding while trim is on, causing scratches on my chrome and paint where paint should not be, tape lines and uneven clear coat, Sloppily installed parts, uneven buffing causing unattractive swirls in the finish) While any average Joe may not notice the issues or think that they are a big deal. But being that my BRAND NEW car that I have owned for seven months, four of which I was paying payments on a car that was in the shop, I expected perfection and was extremely let down. While the staff at the collision center is very nice, it does not make up for the ammature, sub par work we received. My brother even went so far as to say that if he were the manager that he would be embarassed by the work that was done on my car. More

I came in for an Oil change. Had previously stopped to make an appointment 2 weeks prior. Joe Murray did not write anything down, he knew me personally and upon arriving for the service it went perfectl make an appointment 2 weeks prior. Joe Murray did not write anything down, he knew me personally and upon arriving for the service it went perfectly. i was in and out in nothing flat. What a great experience. Joe is a great employee. If everyone every where else were the same we would have a great country. Patrick Madonna 2010 Mitsubishi Outlander. More