Firkins Chrysler Jeep Dodge Ram - Service Center

Let me start by saying my salesman Chris has been outstanding. I have bought 2 cars from him and he has been extremely helpful. The service/warranty department has been a nightmare. At the end of outstanding. I have bought 2 cars from him and he has been extremely helpful. The service/warranty department has been a nightmare. At the end of September 2023 I bought a certified pre owned Pacifica. In October 2023 I started having issues with the radio and apple play not working. I have taken the vehicle in at least 3 times and the issue is still not resolved. They replaced the original radio with a radio that does not have the apple car play app installed. I have tried explaining that to them and the response I get is I have to wait for an update. They have been telling me for months to wait for the update and they still can not tell when this update will come out. They tried to tell me the issue was with my phone but when they tried hooking up a phone from one of the workers at the dealership it still did not work. During this process I have called the Service Mananger James multiple times and he would not call me back until I called the General Manager John Gross. I have called Mr. Gross multiple times as well and have gotten no response. It has gotten to the point where I had to contact Chrysler directly and they suggested I take the vehicle to a different dealership for a 2nd opinion so I am making arrangements to take it to a dealership in Tampa. If you buy a car from them pray you do not have any warranty issues. More

First time Sahara jeep owner and without a doubt, one of the worst experiences in buying a new vehicle. Now that there is a "death wobble" that is covered under warranty but that has not been repaired corre the worst experiences in buying a new vehicle. Now that there is a "death wobble" that is covered under warranty but that has not been repaired correctly, everyone at the dealership went dark. Now I have to spend my time dealing with Mopar and NCDS and oh have I learned quite a bit. Even with class actions on this condition, it does not keep them from selling this car. Beware of Firkins as they will ignore you... and if you dream of owning a jeep, think long and hard. Research "death wobble" as this will likely happen to you. More

Poor Service Management. In 2020 our Wrangler had a recall and we were notified that the “parts were in” so we dropped off our vehicle to be repaired. Next thing we know we In 2020 our Wrangler had a recall and we were notified that the “parts were in” so we dropped off our vehicle to be repaired. Next thing we know we get a call telling us that they do not have the parts. 3 Months later we finally received our vehicle back! Fast forward to 2024… In February of 2023 another recall is made on our Wrangler, and when I call in December inquiring about this recall, I’m told they have not received parts yet. While having our vehicle serviced in January of 2024, I ask our Service Coordinator what’s going on with the parts, and I’m told that they have started to trickle in and they have done the service on a few vehicles. I asked that I be next on the list since we are heading north in late February... The next morning, I get a voice message telling me that the parts are in and we can schedule service on our vehicle. When I call to schedule service, I ask to double check that the parts were in. After checking with the Parts Department, I’m told they are in. The day before service I get a reminder call regarding our service, and again, I ask to confirm that they still have the parts. Again, I wait while the Service Scheduler checks with the Parts Department, and the response is “all the part are here”. So, I drive almost an hour to bring our vehicle in for service, I check the vehicle in, and head into the waiting room. After about 15 minutes, I am asked to come outside to my vehicle only to be told that they DO NOT HAVE THE PARTS! After talking to the Service Manager Jason, he tells me that “it’s the Parts Department’s fault”. He goes on to tell me they discovered the issue “late yesterday afternoon” … but no one called to let us know. Janson’s answer: “we have too many services performed in a day to find out who may have been impacted”. Since the recall has to do with a manual transmission, and the fact that there was not a manual transmission Wrangler within a 500-mile radius when we purchased it in late 2018 (and thus we had to order the vehicle) I can’t imagine that anyone else was scheduled to have this same service on that day. The fact is that no one in the Service Department, not the Service Manager, not the Service Coordinator, not the Service Scheduler who supposedly checked to see it parts were there, cared enough to do their job! No one cared enough to properly check for parts. No one cared enough to contact a customer to let them know that they could not perform the service. No one cared enough to even take responsibility for the error! I asked to have the Owner call me to discuss this. Not a single call. No one cares! More

After blowing a gasket in the middle of the freeway, I was able to get immediate service at Ferkins. Jake in the service department was extremely understanding and communicable. I hands-down recommend Fer was able to get immediate service at Ferkins. Jake in the service department was extremely understanding and communicable. I hands-down recommend Ferkins! More

xxxx Poor Service Management. In 2020 our Wrangler had a recall and we were notified that the “parts were in” so we dropped off our vehicle to be repaired. Next thing we know we In 2020 our Wrangler had a recall and we were notified that the “parts were in” so we dropped off our vehicle to be repaired. Next thing we know we get a call telling us that they do not have the parts. 3 Months later we finally received our vehicle back! Fast forward to 2024… In February of 2023 another recall is made on our Wrangler, and when I call in December inquiring about this recall, I’m told they have not received parts yet. While having our vehicle serviced in January of 2024, I ask our Service Coordinator what’s going on with the parts, and I’m told that they have started to trickle in and they have done the service on a few vehicles. I asked that I be next on the list since we are heading north in late February... The next morning, I get a voice message telling me that the parts are in and we can schedule service on our vehicle. When I call to schedule service, I ask to double check that the parts were in. After checking with the Parts Department, I’m told they are in. The day before service I get a reminder call regarding our service, and again, I ask to confirm that they still have the parts. Again, I wait while the Service Scheduler checks with the Parts Department, and the response is “all the part are here”. So, I drive almost an hour to bring our vehicle in for service, I check the vehicle in, and head into the waiting room. After about 15 minutes, I am asked to come outside to my vehicle only to be told that they DO NOT HAVE THE PARTS! After talking to the Service Manager Jason, he tells me that “it’s the Parts Department’s fault”. He goes on to tell me they discovered the issue “late yesterday afternoon” … but no one called to let us know. Janson’s answer: “we have too many services performed in a day to find out who may have been impacted”. Since the recall has to do with a manual transmission, and the fact that there was not a manual transmission Wrangler within a 500-mile radius when we purchased it in late 2018 (and thus we had to order the vehicle) I can’t imagine that anyone else was scheduled to have this same service on that day. The fact is that no one in the Service Department, not the Service Manager, not the Service Coordinator, not the Service Scheduler who supposedly checked to see it parts were there, cared enough to do their job! No one cared enough to properly check for parts. No one cared enough to contact a customer to let them know that they could not perform the service. No one cared enough to even take responsibility for the error! I asked to have the Owner call me to discuss this. Not a single call. No one cares! More

Have been a customer of Firkins Service Department for many years. Always helpful, friendly and gets the job done in a timely fashion. many years. Always helpful, friendly and gets the job done in a timely fashion. More

First time here since moving to Bradenton. So far so good. Thanks Firkins Jeep CD So far so good. Thanks Firkins Jeep CD More

Very efficient knowledge able and work was done to my satisfaction would recommend this dealer satisfaction would recommend this dealer More

Ram 3500 had an issue, ended up being tires, told the guys that the number they had was a home number and gave them a cell to text, about 3 days after the tires arrived, we called and left 3 VMs with no guys that the number they had was a home number and gave them a cell to text, about 3 days after the tires arrived, we called and left 3 VMs with no return call. We called and left a VM for service mgr (no return call) but at that time we got a call from service saying the vehicle had been done for 2 days and the techs were calling (nope, no missed calls or VMs) and texting the number (house number = no texts). When we picked up the truck the rims were DIRTY, the rims had to be taken off to replace the tires and the techs did NOT wipe them down! They were off, you probably had a rag, it's like a minute per rim, clean up for the customer (or after yourself) so 2 things: Listen to the customer, if they tell you text this number or call this number DO that not what you think, technology is great but customer service is better, next (item 2) go the extra distance for the customer, doesn't need to be above and beyond but at least clean what your touching More

Have been a customer with the service dept. for the past 3 years. They’ve always takin good care of me. for the past 3 years. They’ve always takin good care of me. More