Fitzgerald Countryside Chrysler Jeep

Service Department This is the only dealership I will take my Jeep to for service. Bill is one of the best service advisors I have ever had. I was having an issue with m This is the only dealership I will take my Jeep to for service. Bill is one of the best service advisors I have ever had. I was having an issue with my battery and there wasn't a code popping up on the system - but bill wanted to inspect further and found that both my batteries were failing. If it wasn't for him going beyond what the code was showing I could have been stranded somewhere. Bill always makes sure that I am completely happy with my vehicle before he gives it back to me and always called to keep me up to date on what is going on. I am beyond happy with the service I receive from this dealership and will ALWAYS bring my car here. Thank you Bill! More

Horrendous Customer Service - Take your business elsewhere! SUE MONTY is a very poor representation of anything even remotely close to customer service. She identifies herself as the manager of the entire dea SUE MONTY is a very poor representation of anything even remotely close to customer service. She identifies herself as the manager of the entire dealership which I find very hard to believe. She does not return phone calls or messages. I have been bringing my vehicle here for service and have had zero issues with the professional or the work done by the service department. However the overall management seems to be inept and in desperate need of training. BEWARE! Take your business elsewhere. More

Juan Ramirez-Salek We have purchased many cars over the years and Juan is hands down one of the best sales people we have ever worked with. He is very funny, very knowl We have purchased many cars over the years and Juan is hands down one of the best sales people we have ever worked with. He is very funny, very knowledgeable and genuinely cares about his clients. We purchased a new 2019 Jeep Wrangler Unlimited and we could not be any more impressed. Juan was the absolute best and I highly recommend this dealership to all! THANKS JUAN More

Wanted to dropped off my leased Jeep Fitzgerald told my salesperson that I have to be present to drop off a lease, that I'm done with,VWGAVE ME THE LAST PAYMENT TO SENT TO JEEP ...My sal Fitzgerald told my salesperson that I have to be present to drop off a lease, that I'm done with,VWGAVE ME THE LAST PAYMENT TO SENT TO JEEP ...My sales person takes it to Fitzgerald and they say the customer has to be with the car ...we call another Jeep dealership that s not the case ...just drop off the vehicle with the customer information ...why does it have to be that difficult if someone is done with their lease and want to drop off the car,,,,the customer will never purchase another Jeep if this the way they are treated.... More

Sorry to be bringing business to another dealer. We purchased our 2017 Jeep Wrangler Unlimited new from this dealer. Everything has been exceptional so far. I went in today to try and make a oil ch We purchased our 2017 Jeep Wrangler Unlimited new from this dealer. Everything has been exceptional so far. I went in today to try and make a oil change appointment. I was told next appointment was Monday. I explained I will be headed north and needed to get it done before Monday. No appointments available before I leave. I understand scheduling. When I asked about another dealer doing the work I was very pleasantly told that would be no problem. Feeling a little disappointed that a car dealer where you purchased your vehicle would so easily let your business just slip away. So I called Dayton Andrews and they welcomed our business with open arms. We are in the market for a second Jeep vehicle in the next few months and sorry to say after having a great sales experience at Fitzgerald we will not be shopping there. More

Friendly, knowledgeable sales and service We went to many car dealerships and several Chrysler Dealers. Most were helpful, but we found this one a touch above. Worked with us on everything. We went to many car dealerships and several Chrysler Dealers. Most were helpful, but we found this one a touch above. Worked with us on everything. Needed a factory repair which was taken of promptly. Helpful setting up and answering our questions on the feature set ups, like navigation controls More

Excellent customer service by Isabel Castillo and Sue Monty Isabel Castillo and Sue Monty went above and beyond to make sure we were happy with our new purchase. They gave us a great deal on our trade in and ma Isabel Castillo and Sue Monty went above and beyond to make sure we were happy with our new purchase. They gave us a great deal on our trade in and made sure the numbers or where we needed to be. Isabelle is brand new but extremely knowledgeable and is going to be a great asset to your company. She was very sweet and thoughtful but also extremely knowledgeable . She even tried to help me clean out my car LOL .Thank you both for all of your help. We will certainly be back for our next car. More