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Fitzgerald Countryside Hyundai - Service Center
Clearwater, FL
30 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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30 Reviews of Fitzgerald Countryside Hyundai - Service Center
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March 22, 2024
I talked to Troy Jackson to schedule a service appointment, and I have a difficult situation because I work full time and will be traveling soon, and Troy did an outstanding job working out a day appointment, and I have a difficult situation because I work full time and will be traveling soon, and Troy did an outstanding job working out a day and time to take my in for repairs. He was very patient and understanding about the limited availability I had to get my car worked on. His professionalism and care was refreshing and extremely helpful when I thought it would be stressful. More
by alaumack
Employees Worked With
Troy Jackson
Helpful February 29, 2024
Junked stats? ! Hard to understand why they have such a high overall rating when all I’m seeing are low ratings stating the same thing - service department is supe ! Hard to understand why they have such a high overall rating when all I’m seeing are low ratings stating the same thing - service department is super slow! Worst experience today. My time is more valuable than to wait multiple hours for simple service. Oil change & tire rotation 2+ hours of waiting. Should have been the first appointment today. Don’t understand why it took so long. Nobody kept me informed or seemed to care. Once I got it home - realized they didn’t even clear the dash & now I keep letting alerts that service is due. Smh More
by Terie R
Employees Worked With
I didn’t get any names. Just some guy reading a script who was completely disinterested in my plight.
November 20, 2023
Great prices, great people but service is extremely poor to say the least . Takes 2 months to get a service appointment and they could give a rats butt about your situation. It is what it is. Waiting for C to say the least . Takes 2 months to get a service appointment and they could give a rats butt about your situation. It is what it is. Waiting for Corporate Hyundai to return my call. I'm not impressed More
by catfishou812
Employees Worked With
Who ever answered the phone
August 08, 2023
On 8/2/23, I took my Sonata to Fitzgerald for a recall to fix a computer security problem. I was told when I made the appointment that it would take about an hour to fix. About 2 hours later, I got my car ba fix a computer security problem. I was told when I made the appointment that it would take about an hour to fix. About 2 hours later, I got my car back. On 8/8, My insurance company sent me an email notifying me that the module that reports my driving was inoperable. The Fitzgerald technician had neglected to replace it when he downloaded the Security program. That, on top of the rest of my Fitzgerald experience that morning, has led me to believe that if you like incompetence with inattention to entail, then Fitzgerald may be the dealership for you. Howard Farris More
by Muckit
Employees Worked With
Matt service writer. Not his fault
March 15, 2023
On March 7/23 brought my truck to be service for some electrical problem the was creating issues with the dashboard, shifter control, and navigation screen, 5 days later I got a call the ABS need it to electrical problem the was creating issues with the dashboard, shifter control, and navigation screen, 5 days later I got a call the ABS need it to be replace they fix it cost $ 2.040 that was on march 11 on march 14, truck broke down with the same old problems, I don't think this dealer have one good experience tech on Ram trucks, they are big on Jeeps. The service people need to have better communication with the customers More
by tamparider65
Employees Worked With
none
March 30, 2022
Had 1pm appt and girl took keys told her it was recall and waited an hr and asked about car and was told I had to see advisor well why wasnt I told when I got there. Then they said I would have to wait 2h and waited an hr and asked about car and was told I had to see advisor well why wasnt I told when I got there. Then they said I would have to wait 2hrs more. Got car and left 1st and last time I will service there. I should of been told to see advisor and told girl I'll be outside till car is ready and she said ok. She took keys said do u have appt I said yes for recall and took car which they parked and never even looked at it. Very poor service. New port richie dealership definitely has a much nicer staff and ur dealership should make sure customer is taken care of. This problem would of been resolved upon arrival especially when u have an appt. Training in customer service is definitely needed More
by Chrisbresciano218
Employees Worked With
Girl that took key never told me to xx in
March 09, 2020
AVOID! Brought my 2017 Hyundai Tucson for servicing since the air conditioning stopped working after only 38,000 miles. My service rep was Garrett Gale. Ex Brought my 2017 Hyundai Tucson for servicing since the air conditioning stopped working after only 38,000 miles. My service rep was Garrett Gale. Explained to him the situation regarding the air conditioner as well as the coolant in my reservoir goes from full to completely empty in a matter of 6-7 months. Stated to me engine coolant is 50% water and having to fill the entire reservoir in 6 months was normal due to evaporation (Which is entirely incorrect. On average you lose about 3-5 ounces of coolant a year, not an entire gallons (reservoirs) worth). Few hours later I receive a call back and I'm asked if I had been involved in a wreck, which obviously I had not (clearly no damage to the cars body or on the cars history report). He also states the coolant missing may also be connected to the damage to the condenser despite saying earlier in the day it was normal to lose a gallon of coolant in 6 months. I then get a call 30 minutes later that there is metal broken on the condenser and this was caused by a rock somehow flying through the front of the cars grill, air filter, and other components, striking it. I asked, how did they know a rock did this? Garrett states he doesn't know this and this is just the narrative he has come up with. He also states to me that metal is "indestructible" and doesn't break on its own. It would cost 1200 dollars to fix my AC condenser because Hyundai would not reimburse them if they sent the defective condenser back. Dave Bartelis refused to work with us on any kind of price. 1200 dollars or nothing. Ignore any kind of feedback that they will leave below. They are only required to respond by policy and it will be disingenuous. Also, the car isn’t under my name, which they will comment we couldn't find you in our system. It's in my fiances name. More
by Ryan A.
Employees Worked With
David Bartalis, Gale Garrett, "Arnold O."
February 14, 2019
Efficient courteous, timely service. Sean checked me in took all my queries for remedying things and by the end of the day it was done and I had a lovely clean car, exc3llent service, ple Sean checked me in took all my queries for remedying things and by the end of the day it was done and I had a lovely clean car, exc3llent service, pleasant staff a pleasure dealing with this car dealership. More
by Juds
Employees Worked With
Sean
May 05, 2018
major concern I bought a lemon I bought a brand new 2018 Hyundai LES on March 27th. On April 16th I had to bring the car in because the engine light was on. I was told they do not n I bought a brand new 2018 Hyundai LES on March 27th. On April 16th I had to bring the car in because the engine light was on. I was told they do not normally give loaners but would help me out? First of all, I'm having to get my brand new car repaired, my paperwork says a lifetime of loaners and it's plastered on their windows. A car that is less than 3 weeks old!!!! seriously?? Then I'm given several different stories about what is wrong with my car, I go to pick it up the next morning and was told that the robot put the wrong parts in my car and they found a car on the lot and stuck them in my car. Then when I file a complaint including my concern of a Breach of Contract on the dealers end they had the original service guy contact me. That was a slap in the face. I feel the dealership sold me a car that we have found out does not have correct parts and who knows if down the line we won't find more incorrect parts that the "robot" installed in my car. The dealership would not take the hit for replacing my vehicle yet I was told I could contact Hyundai and that is not my job. Then I was told I miss understood and that they did order new parts for my car, as if I could miss understand those 2 stories. And don't let me forget that I was also told there was an upgrade on my 2018 vehicle for that exact part, so I asked if there was an upgrade already made then have they had many complaints on this part and I was told no, so I asked if there was a recall and again I was told no. So understandably I have many concerns about what did I just buy? Then to make everything worse I asked for a copy of the original order invoice for the part. I was faxed an invoice with 42 items on it with an arrow pointing to the part claiming to have been ordered for my car. My first problem with that is that it does not say anything to prove to me it was the part for a 2018 Hyundai Elentra . My other problem is that there was a second arrow pointing to the date of delivery of the parts which is 3 days after I bought my car and over 2 weeks before I brought it in for repair. I am a single parent and I wanted a new car so I wouldn't have to worry about breaking down and having to be inconvenienced with repairs, something reliable on gas but I don't know what I bought. My concerns and complaint will not begin and end here as this is my money and I want what I paid for and I haven't had a good nights sleep since this all started. Plain and simple my buying experience was great but what I purchased has been a big disappointment and leaves me to believe that they are hiding something. I wouldn't blame the dealership, they just sell the cars not make them but they could have made this right and instead I'm being lied to and manipulated. Cara Forgione More
by cara l forgione
Employees Worked With
Branden
