Fitzgerald Subaru Rockville - Service Center

Great service, quick turnaround I was visiting from PA when I noticed I had a bubble in my front tire. I quickly called the dealership and they were able to accommodate me. Repairs w I was visiting from PA when I noticed I had a bubble in my front tire. I quickly called the dealership and they were able to accommodate me. Repairs were completed within the day. Quick turnaround, very friendly employees. Thankful I found this dealership! Thanks Nate! More

Great Service I came in for an oil change, the staff was pleasant and knowledgeable. They let me know some maintenance was required and had it done by the time I ne I came in for an oil change, the staff was pleasant and knowledgeable. They let me know some maintenance was required and had it done by the time I needed the car. I would definitely recommend them to everyone. More

Fantastic service team Donny Villatoro of the Service Team is superb -- efficient, solicitous and very helpful. He did a great maintenance service job for my 2013 Subaru Cr Donny Villatoro of the Service Team is superb -- efficient, solicitous and very helpful. He did a great maintenance service job for my 2013 Subaru Crosstrek. Next time, I'll go straight to him! And Peter Camacho of Sales (who sold me my car) is awesome -- I always make it a point to see him when I come to Fitzgerald. Thank you! More

awesome the staff is every nice and outgoing. Every time I go I'm greeted with respect. Will recommend this awesome place to my fellow friends.Thank you so mu the staff is every nice and outgoing. Every time I go I'm greeted with respect. Will recommend this awesome place to my fellow friends.Thank you so much for your service :) More

Convenient and delightful I would like to say that the staff of the Subaru service department despite undergoing lots of construction was extremely organized and convenient mr. I would like to say that the staff of the Subaru service department despite undergoing lots of construction was extremely organized and convenient mr. Abel was kind courteous and understood my situation I had to get my truck fixed promptly so I could get my daughter off the bus and they got my truck serviced and back to me clean and in a very reasonable time and I was shocked that I was offered free pizza and water while I waited mr. Abel kept me updated on the progress of my vehicle and like I said it was done in a timely manner I would recommend mr. Abel and the staff of the Subaru service department in Rockville Maryland to everyone I know thank you very much More

Great Service I was searching for a new servicing center for my Subaru from multiple bad experiences and although, this dealer is not the closest, after I tried it I was searching for a new servicing center for my Subaru from multiple bad experiences and although, this dealer is not the closest, after I tried it and met the staff, I was wondering why I never made the trip to come here. The staff is the best and the service manager (john) went out of his way to make sure all of my needs were met. It is due to him and his staff that I will return and tell all of my Subaru friends where to come for their servicing needs. This place is the best and my Subaru runs and looks great every time I leave there. Thanks To All The Staff!! More

Great Service I came in for an oil change, the staff were pleasant and let me know my car needed some maintenance. They got me do within my time frame and even wash I came in for an oil change, the staff were pleasant and let me know my car needed some maintenance. They got me do within my time frame and even wash my car. I would definitely recommend them. More

Exceptional unscheduled service provided for low tire I stopped at the Service Department on Rockville Pike on 9/19/16 because my tire light had come on when I left my office in Tysons Corner. I purchase I stopped at the Service Department on Rockville Pike on 9/19/16 because my tire light had come on when I left my office in Tysons Corner. I purchased my vehicle at the Lake Forest location but the Rockville Pike location was much closer to my home. Luis Martinez was the service advisor who assisted me and even though it was an unscheduled service appointment, he got my vehicle into the shop for service right away. They checked the tires, found the leak, and plugged/repaired the tire for me in a reasonable amount of time. I just wanted to let Management know how helpful Luis was and how appreciative I was that my tire was fixed and I was back on the road. The risk of a flat tire while traveling the beltway to Tysons Corner every day could make my commute a very traumatic experience. Luis and the Rockville service department should be commended for their excellent customer service. On a scale of 1 to 10, they deserve a “10” that day. Thanks Luis. I understand Luis has moved to the Gaithersburg location which is my normal service location so I look forward to working with him there. More

Best costumer service Went in for warranty work and i requested i needed a tech to drive the car with me so i can show him what the problem was, the woman at the table name Went in for warranty work and i requested i needed a tech to drive the car with me so i can show him what the problem was, the woman at the table named Claudia Herrera was very helpful, knowledgeable, and her recommendations we at professional level . The way how she took control of my situation was the best. I can honestly say best costumer service ever as a first timer at that location. More

No timely reply after Internet message to dealership on web Our 2015 forester had its first service and we discovered that 6 quarts of motor oil was installed instead of the 5.1 quart specified in the owners ma Our 2015 forester had its first service and we discovered that 6 quarts of motor oil was installed instead of the 5.1 quart specified in the owners manual. We used the dealership's website and sent them a message. Four days later no reply. Again sent a message on the website and within minutes a sales person called thinking we were interested in buying a car. He said the service dept. was closed but he would tell his sales manager our concern. Surprise, sales can respond in minutes, but service can't respond in days. We are considering having future service performed at an independent shop that will comply with the factory's oil and filter specifications. We were pleased with the sales personnel when we bought the SUV, but that's were it stopped. What is the general manager doing? More