Fitzgerald Volkswagen Frederick

They made the buying process easy and stress free. Song was professional and friendly. They were accommodating to my schedule. Not sure of his name but the guy who demonstrated the car’s features was Song was professional and friendly. They were accommodating to my schedule. Not sure of his name but the guy who demonstrated the car’s features was also very easy to work with. More

We talked to Wade about buying a new jetta, he was very nice and kind, not you average pushy salesman. we ended up not purchasing the car due to other reasons. Thanks again for your help Wade. nice and kind, not you average pushy salesman. we ended up not purchasing the car due to other reasons. Thanks again for your help Wade. More

The finance guy was fantastic, but I am really upset with the sales guy (Leon Johnson). He lied, and omitted information that related to how much I would pay in the end. He also told stories and bragged abou the sales guy (Leon Johnson). He lied, and omitted information that related to how much I would pay in the end. He also told stories and bragged about how many cars he sells a month, as well as how he and 2 other guys are so much better than everyone else who works there. I'm most upset about the lie related to the interest rates. Edit: They had multiple "Optional charges", meaning they are not required by law, but did not make it clear they were optional. I ended up spending $3,000 more than I had to, all because I was watching them under a microscope. More

After 20 years and nearly two handfuls of vehicles purchased from Fitz, I would highly suggest you search for your next vehicle elsewhere, primarily because of there service department, here are my to purchased from Fitz, I would highly suggest you search for your next vehicle elsewhere, primarily because of there service department, here are my top three reasons: 1. Lack of customer loyalty / service 3. Sexism 4. Dishonest Where it began... I purchased my first vehicle from Fitz Annapolis in 2002. I had a great experience all the way through, and Fitz proved themselves beyond this experience where I purchased my second, third and fourth vehicles, in fact, I have only purchased one other vehicle from another dealer. Fast forward to my married days and I introduced my wife to Fitz. Unfortunately, things started to fall apart for fitz when we noticed very clearly that their service department would most ALWAYS give my wife a difficult time, trying to oversell, or simply give her a difficult time taking advantage of the rental car option for fitzway cardholders. This upset me because I was very rarely treated with the same disrespect, and it showed a major level of sexism from their staff. Fast forward to today... We moved closer to the Frederick location several years ago and again and purchased 2 vehicles from this location, we had a great experience with the sales team as well, but things fell apart in the service department. Today was my “final straw”. I took my car (15k miles) for an oil change / tire rotation and since it was under warranty asked them if they were able to correct a couple small things that had been going on since we purchased the vehicle a year ago. I thought these should be simple fixes (squeaking rear windows, rattling plastics, etc) so it would be super easy to fix. I also made it very clear NOT to spend time in diagnostics if I would end up being charged, but if they were able to identify these items (how long does it take to roll down a window and hear the squeak?) to please remedy them under warranty. Upon arriving to pick-up my vehicle, I was told they were unable to find any the minor issues I had mentioned and were charging me for looking into these items. WHAT!? I told the advisor (James) that I clearly stated NOT to spend time diagnosing these items if it would cost - but further, why should a warranty concern end up costing the customer money - it shouldn't. All that said, while the cost was relatively insignificant (~$200), the principal of the matter is what got me fired up. And if this was happening at this level, what would happen if you had a major issue – I’m not confident they wouldn’t try to take as much from you as they could get. Acting against a customer’s direct request and then charging them for doing so is wrong and has eroded the final bit of trust we had with this service department. More