I brought my car in for A/C and an engine light on Thursday April 7th. I was charged $300+ for diagnosis. I was informed the a/c compressor "was broken leaking a ton and that is what the smell is in the engine" and that to fix would be approx $900+, and "we don't have the part, will have to order". I was told I had a fuel line leak and that was the cause of engine light. Again approx $800+ to fix, and "we don't have part, will have to order".
So, I inquired what about the coolant leak, could't that be a cause of engine light and the sweet smell from the engine? Was informed that there was no coolant leak, it is the fuel line causing the engine light and that the smell is the freon. I inquired about a freon smell, I thought freon had no smell. I also stated that I do not ever smell anything IN the car.
I asked if I have air post my inspection/diagnosis, the girl didn't know so she said to answer all my questions, she will get mechanic. He said that currently there is air, but that I need to replace compressor in A/C. I asked if I may instead have a slow leak and that could possibly be fixed with that product that is put into the a/c and fills small holes, and was informed that question could not be answered. I also asked how I have air if compressor isn't working? No answer. I asked what am I being charged so much for the visit, and how much freon needed to be replaced. I was informed, " you are being charged for a diagnosis/exchange/charge and we don't know how much freon was in your car, he didn't tell me".
I was not to leave until I signed their paperwork and made payment for >$300. So I paid, signed that I was unhappy and felt screwed. I do at least have air, and still have air 24 hours later in the car.
I immediately took my car to a trusted mechanic in Dunedin, told him my experience and asked if he could take a look. As soon as he popped the hood, he told me, "you have a coolant leak, it is obvious, there is barely fluid in the coolant tank! Take a look yourself!" I did, and sure enough, barely any fluid in the tank. Cost me $160 to fix. I did not have the smell on the engine driving my car today.
This experience has made me feel that the dealerships can not be trusted with service. I was also lightly approached by a salesman (while sitting in waiting area) who informed me the "New Pacificas are coming out soon". $300+ is a lot of money for a diagnosis. And then to take the car immediately to someone else that actually fixed a problem that I was told isn't the problem and for less, it maddening!
After looking at your dealership site, I am surprised to see the service manager picture is the woman that was sitting next to the girl who was speaking with me. She never opted to help out or take over the conversation. The girl was as pleasant as could be, I was obviously not happy, which would be the job of the Manager/Jami to take on this conversation. Very disappointed.
I Recommend This Dealer:
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