I have been going back and forth on buying a new car for several months. Mine technically still runs, but at 16 years of age...it gets a little touch and go. I had narrowed it down to the Jeep Grand Cherokee (Altitude) and the Toyota 4-Runner Premium. Both very nice rides but with differences. In December, I was really getting into the final decision and new I would be making a selection within a month. I will leave the bad experiences at the bottom for whomever wants to read, but those (and there were a few others), is why I was so pleasantly surprised with my experience at Fitzgerald.
After my bad Toyota experience (see below) I was almost about to give up on the idea of a new car and just limp along in my current car. I decided to go online and see the Jeeps that were nearby…and I was pleasantly surprised to see Fitzgerald’s had the exact vehicle I wanted. When I arrived, I had my armour up ready for the sales dragons, but Curt came up and greeted me with a nice laid back approach. We went for a test drive and again, it was nice easy conversation about the vehicle, the holidays, what I was looking for in a car, etc. Just conversation, not a laundry list of why it is the best ever and I need to buy it. We came back to the showroom and started the process answered more of my questions and it was all so smooth and easy. One of the managers Alvin was keeping me updated as to what was going on in the process, so I wasn't just left to wonder.
Curt had to step out so I was transitioned to Dane came in. I say transitioned, becasue that is what it was...not a hand-off. Curt introduced me to Dane, and explained why he had to leave. Alvin came over and made sure I was aware of the transition and why there needed to be a change. Dane was great on the final walkthrough of the vehicle, answering my questions along the way with all the fun technical thingies not present in cars 16 years ago.
Then of course when it came to the final financial paperwork, Bo was awesome. He stepped me through all the options, provide recommendations with a nice attitude of they are recommendations and you can take 'em or leave 'em...because it is your decision. Again there was no hard sell of "ohhh you have to buy this expensive warranty" it was an open frank conversation letting me know my options, how it impacted the price. I felt informed to make the best decision for me.
This is the first new car I have ever purchased, and aside from balloons not falling from the ceiling and a band playing me off the lot, it was the best car experience I have ever had!! I would recommend this place to anyone looking to buy a Jeep!!!
Just a few bad experiences prior to Fitzgerald which is why I was sooo pleasantly surprised.
There was an Altitude version I liked at a dealer in Tampa, but my repeated comments of "I am not buying a car today...but am planning to in the next month" didn't seem to stick. Not only did he keep pressing about how he could change my mind, he actually brought someone else over to talk to me and I overheard him say "I've done everything I can to get her to buy today, perhaps you can change her mind". At that point I was pretty much done. The next closest place who had the vehicle I wanted was in Ft Myers (I just didn’t like it that much), so was leaning toward the 4-Runner since I knew someone who recently bought one, so I was going in as a referral. Long story short the guy wasnt there when I showed up (had to drive approx 45min to get there), was about 20min before someone came to help me, kept trying to get me to buy telling me "everyone says they're not buying today...but they do", then trying to get me to agree on a price - which ended up being on the base model and not the Premium...the response I got "not sure how that happened ...but here's the new price (up about 43k) and have you decided on a colour." I called to speak to the man I was referred to. I left a voice mail and I am still waiting to hear back.
I Recommend This Dealer:
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