5 Star is mostly a good place to buy: Billy Miller is a good salesperson, polite, thorough, on-time, etc. Same goes for the sales manager.
The finance manager, however, Peter Seliger by name, tried to hard-sell us when I did not want an extra $2-3IK warranty on top of the standard Jeep warranty. In brief, when I politely refused the extra warranty, he treated me (I am a doctor and university professor with a national reputation) like a poor immigrant asking for a minimum-wage job. After a while he warmed up a bit, but the damage was done. My impression is that he wasn't going to TELL us they were adding on the $2K+ warranty, and when I stopped him he got pushy with me.
So, when I spend in the area of $40k for a new SUV I want courtesy and respect
Billy Miller is a great guy and a good salesman. avoid the finance manager if you can.