Five Star Ford Lincoln

Jerry was AWESOME! Probably one of the most friendliest people I've met in Georgia so far and I've been here for 4 years if that says anything. Needless to say, I hadn't seen any Southern Hospitality since people I've met in Georgia so far and I've been here for 4 years if that says anything. Needless to say, I hadn't seen any Southern Hospitality since I've been here. Honestly, my fiance and I were not looking to buy when we drove up to the dealership. We had already done all our research and all but we had a long day already and we just wanted to see if the Mustang she wanted was all what it was cracked up to be. Jerry was extremely knowledgeable on the Mustangs and always had a great smile on his face (even though it was over 100 degrees that day) and very professional. After the test drive, my fiance was feeling more up to negotiating and we started talking finances. This is the part I dread because it usually turns friendly salesmen into jerks who think they know you and your finances from a single number. Anyways, Jerry remained Jerry and got us a great deal. When I say great deal I really mean great deal it was incredible. Thanks to Jerry and his Manager who worked with us. All of you guys were awesome. More

The Salesman, Nick, was quick to offer help,very friendly, knowledgeable and willing to help find the correct vehicle, not rushing or pushing for a sales. When it came time to work a deal, he was h friendly, knowledgeable and willing to help find the correct vehicle, not rushing or pushing for a sales. When it came time to work a deal, he was helpful as was the sales manager who assisted with the final negotiations. The financial manager was very knowledgable, and took time to thourghly explain things and answered all my questions. overall a good experience. More

Originally, I had gone to a different dealership that had lost my business with extremely poor customer service. Truth be told, I was irritated and disgruntled as I pulled into Five Star Ford Lincoln Mercury lost my business with extremely poor customer service. Truth be told, I was irritated and disgruntled as I pulled into Five Star Ford Lincoln Mercury. We were met with pleasantries as soon as we pulled in (which I did not return). However, the Sales Representative kept a very happy disposition which honestly put me at ease. After talking with our sales representative about the makes and models I was interested in, he showed me everything on the lot I had described without reservation or hesitation. I could tell that he was knowledgeable not only about the cars but also by what he had on hand and where they were located. I was unexpectedly impressed with one vehicle in particular, a low-mileage 2007 Lincoln MKZ. That's when we started to get into finances, the part of buying a car I hate the most. The team that was helping to back our sales rep seemed to forget that they worked for the dealership because they gave me an incredible deal not only on the price of the vehicle but also on the amount of my trade-in. I was blown-away by how easy they made the whole experience and how they managed to honestly work with my budget to help me walk away with a fantastic vehicle. If I ever decide to trade-up for a new vehicle or buy one outright, I'm definitely going back there to do it. More

Five Star Ford has renewed my opinion of car dealers. In the past I have been pressured and led around for long periods of time. The folks at Five Star treated me like my time was important and did not was the past I have been pressured and led around for long periods of time. The folks at Five Star treated me like my time was important and did not waste it. They also made sure that I was pleased with every aspect of my vehicle and knew how to use my Sync etc. Very Professional as well as Friendly. It was a Great experience pruchasing my 2011 Ford Fusion from them and would not hesitate to refer friends and family to them. More

Bill Swinford did an outstanding job selling us the Ford Edge. He was professional and thorough. He is the reason for the "Great" ratings. He responded quickly to our concerns and responded appropriately Edge. He was professional and thorough. He is the reason for the "Great" ratings. He responded quickly to our concerns and responded appropriately. We would recommend Mr. Swinford to a friend purchasing a new vehicle. More

Had a very good salesman (Tom Hicks). I bought a Mustang. I liked the car so much I bought another. The second deal was terrible in my opinion. We had to follow up with the finance manager twice because of h I liked the car so much I bought another. The second deal was terrible in my opinion. We had to follow up with the finance manager twice because of his mistakes. My wife and I both had to take time from work to go back and redo paperwork they messed up. It took them two weeks to pay off my trade. This cost me money in additional interest. The car was in the shop for two days out of the first five days I owned it. The dealer did not know what the problem was. I had to find a TSB online and take it to them to help them out. The hood was out of alignment and they could not fix it at the dealer. They sent me to the local Chevy dealer to have it repaired. My car smelled like gasoline on the inside when I picked it up. They had the door and windows open trying to air it out when I got there to pick it up. One of their workers (Vonda) called me at work one evening to explain to me how important it was for me to fill out the survey that Ford sends you after a purchase. She offered me a free tank of gas to bring it to them and let them do it. I think that undermines the importance of the survey. More

Well, it was the typical dealer experience. I got jerked around, told one thing, then another thing, then another. I never got the deal I was promised, and I don't think I ever talked to the same person twi around, told one thing, then another thing, then another. I never got the deal I was promised, and I don't think I ever talked to the same person twice. I was looking for an F-150 and the salesperson barely knew anything about it. You should at least know about what you are selling. The whole trip there was a waste of time. Don't even bother going there. More