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Five Star Ford of Dallas
Dallas, TX
1,097 Reviews
Five Star Ford Dallas serving Dallas, Plano, Fort Worth, Carrollton, Frisco, Richardson, and Irving is proud to be an automotive leader in our community. Since opening our doors, Five Star Ford Dallas has maintained a solid commitment to you, our customers, offering the widest selection of Ford vehicles and ease of purchase.
Five Star Ford Dallas' professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at {Plano Phone} if you have any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,097 reviews
April 19, 2024
Came in on a Saturday just to look around and was warmly greeted by Landon. We started off with some light conversation and built a great relationship! Landon is very relatable and understanding, listens to greeted by Landon. We started off with some light conversation and built a great relationship! Landon is very relatable and understanding, listens to your wants and needs in a vehicle and tailors the right deal for you. Came in for one car on Saturday and ended up leaving with two cars on Monday; his customer service was out of this world! Will never have anything but great things to say about Landon, I will be referring all friends, family, and coworkers to him directly. Overall five star experience at this location and with Landon, he will be getting all of my future business! Doug was great support, extremely friendly and very helpful in the buying experience at this location. Brett helped me and my wife and helped us work with lenders to find the most fiscally responsible options within our buying ranges. Nothing but positive things to say about all involved with our visits; great job Five Star Ford! More
by Tyler Dennison
Helpful April 19, 2024
Landon was incredibly knowledgeable about each car I looked at and was patient with me when I was conflicted on what I wanted. He helped steer me in the right direction by showing my vehicles based on w looked at and was patient with me when I was conflicted on what I wanted. He helped steer me in the right direction by showing my vehicles based on what I described I wanted in a vehicle and gave me honest advice on each car. Not only that but he didn't treat me as a sale and more like a friend that genuinely wanted to help me. I will recommend him to every friend who is considering purchasing a vehicle and I recommend whoever is reading this to look for him when you visit. I'd give him 10 stars if I could! More
by Makaela Dennison
April 18, 2024
Yama provided great customer service. Very easy and hassle free. Couldn’t have asked for a better sales man. Would definitely recommend him to anyone. I’m for sure buying from him in the Very easy and hassle free. Couldn’t have asked for a better sales man. Would definitely recommend him to anyone. I’m for sure buying from him in the future again. More
by bryzon.austin
April 18, 2024
Car buying was made super quick and easy! No B.S. Out of the old Ranger and into the new 2024 F-150! Thanks for helping us get into a new vehicle. We will be coming back for future vehicl No B.S. Out of the old Ranger and into the new 2024 F-150! Thanks for helping us get into a new vehicle. We will be coming back for future vehicles. More
by Dave R.
Employees Worked With
April 16, 2024
Proud owner of a brand new Ford F150 and I could not possibly be any happier with how the process went and how I was treated as a customer! Great team all around and the best car buying experience I hav possibly be any happier with how the process went and how I was treated as a customer! Great team all around and the best car buying experience I have ever had! More
by calebjohnson872
April 15, 2024
DO NOT BUY FROM HERE. I have never encountered such incompetence within a company as a whole. The Service and the Finance Departments are the worst and after contacting th I have never encountered such incompetence within a company as a whole. The Service and the Finance Departments are the worst and after contacting the department's leadership I understand why. They do not return calls, they do not do what they say they are going to do. Please, save yourself any wasted time and frustrations as this is what this dealership will cause you, utter anger, wasted time, and no resolution. Total Incompetence. More
by chism8166
April 15, 2024
Donny goes out of his way to complete the deal in a timely manner, he is very thorough and accurate. Vehicle was ready when we arrived and signing the paperwork was quick timely manner, he is very thorough and accurate. Vehicle was ready when we arrived and signing the paperwork was quick More
by Blkauff57
April 14, 2024
Service department has gone steadily downhill. First experiences there when the new location opened were very good. Then some personnel changes contributed to problems in my opinion. Took my truck First experiences there when the new location opened were very good. Then some personnel changes contributed to problems in my opinion. Took my truck in with a coupon containing no small print restrictions for routine maintenance. Repairs completed and price is higher due to cost of larger air filter. No notification or conversation, just a higher bill. Not a great price but still acceptable so I just went with it. Go back for a subsequent visit with a coupon for routine brake service. This time I know to ask if there may be any surprises on price. My service advisor goes to his manager who says yes that price will be honored if the work is on the front axle which is what I needed. Service advisor is actually honest and ethical and says brakes have some life left in them and will be good until my next return visit later. I go back with an appointment as I always do. Even with an appointment, a 2 hour wait (or more) is expected for just an oil change. I reported in comments on appointment on-line what I want to be inspected and that I have been notified by a manager that this price would be honored on my still valid coupon. Manager Steve VerHagen leaves me a message two days before my appointment stating that the price for the brake job will not be honored due to truck parts prices I assume. I return his call and leave a message reporting that his message was contradictory to what a different manager had told me recently. I asked what the price would be since he disagreed. Never heard back and cancelled my visit just before my appointment time. At least he didn't wait until I showed up or after the repairs were completed. This is only once out of many times that a call was never returned from different people in the service department. I have also called the main number twice to request a specific employee and was told they show nobody by that name. When I arrive for my appointment the person is there and I told them I was told they could not be found on the employee list. I started going to Sam Pack dealerships back in 2006 for a purchase in Carrollton. Salesman was great, service was great and general manager appeared to have a very good operation. I recently checked and all three of those great employees are still there after all these years. I intend to start going back there in spite of location issues due to this consistency in personnel and great reviews. Most disappointing with Sam Pack Dallas is how good they were when the new location opened and how bad they have become with mass confusion and the left hand not knowing what the right is doing. And also complete lack of communication as a normal course of action now. I know one customer is not important but I assume it is much more than me due to overall process and history. More
by fredlcruze
Employees Worked With
Steve DeHaven and several others
April 14, 2024
I know how intimidating it might be when purchasing a vehicle, but Adrian was amazing. He's been so much help to not only myself but other family members that have also trusted him with any vehicle purch vehicle, but Adrian was amazing. He's been so much help to not only myself but other family members that have also trusted him with any vehicle purchase. Next time you go, ask for Adrian! I promise you, you won't regret it. Awesome customer service!!!! thank you Adrian! More
by Karen L
Employees Worked With
