Five Star Subaru of Grapevine - Service Center

As always I had a great service with the service department. I had gotten there early and they took me in and was very nice and helpful. I told my service person sorry didn't remember is name. That department. I had gotten there early and they took me in and was very nice and helpful. I told my service person sorry didn't remember is name. That my brother had been in a car wreak where 2 cars hit him on the side and didn't get hurt because he was in Subaru. I am glad too be a Subaru Outback customer and will be for life. A+ More

Consistently delivered what they have promised. We couldn't get an appointment schedule online for when we need our oil change so decided to just visit the dealership and see if they can fit us in. couldn't get an appointment schedule online for when we need our oil change so decided to just visit the dealership and see if they can fit us in. They said it will be 2 hours wait time. To our surprise, it was done just a little over an hour and our car was washed. Great 👍 service. Thanks Marcus for running a tight crews in service department. More

I’ve been a new car owner for 20 years and this is by far the best place I’ve ever taken my car to. Friendly, good customer wait area and flexible with arrangements. You obviously make an effort to treat you the best place I’ve ever taken my car to. Friendly, good customer wait area and flexible with arrangements. You obviously make an effort to treat your customers well and it shows. More

Service was ready for me when I got there. Took the time I was told ahead of time. So all good. I was told ahead of time. So all good. More

78 years old, live 1 1/2 hrs away but travel because of service! Fabulous service! Fabulous More

Customer One Service and very professional. Five Star Dealer is number one on our books. Dealer is number one on our books. More

Service was done quickly with no surprises. Service Advisor was great and friendly. Nice beard. Advisor was great and friendly. Nice beard. More

The service manager was kind enough to tell me the The service manager was kind enough to tell me the slowest part of the day so I could get in on walk in service. This is my 5th Subaru and I was due The service manager was kind enough to tell me the slowest part of the day so I could get in on walk in service. This is my 5th Subaru and I was due for my first 6000 mile service on it. Before I could get scheduled I got a nail in the sidewall of the drivers rear tire. So I needed to get in quickly. I got there and Sean was my advisor and they did my service which included the tire rotation. So it made it easy to check the tires. They quoted me a price to replace the tire that was more than fair. I mean everyone talks about the dealer being expensive and I have not found that to be true at all. I had a price from Discount tire when I stopped in two days earlier to get air. The dealer at Five Star Subaru quoted a price to replace the same exact tire at 55% less than Discount. Even though it was a great price you can't help be a bit frustrated because you had the bad luck to get a road hazard on a brand new Subaru tire. I guess we looked frustrated as we were checking out. I always purchase the extended service package on my Subaru because it is such a good value. The advisor Dyson said we got this for you this time, and they rolled in the cost of replacing the tire for me. That is the service you get at 5 Star. I am not just saying that because I saved on the tire. The place is always spotless, the people from the sales rep to receptionist is always like your friend. I stop by and grab a coffee sometimes and visit with them. Just the best bunch you ever experience. Switched my business here the first day they opened and it has been awesome every since Thanks Rick Gray More

The recall service was easy to schedule, was done within the stated time frame and with refreshingly courteous attention. the stated time frame and with refreshingly courteous attention. More

Excellent, prompt, courteous service. Reception area comfortable and well supplied. I highly rate them for quality work. They are honest and don’t disappoint. comfortable and well supplied. I highly rate them for quality work. They are honest and don’t disappoint. More