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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
939 Reviews

939 Reviews of Five Star Subaru of Grapevine - Service Center

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October 30, 2021

Came in for an oil change. Got My Vehicle in right Came in for an oil change. Got My Vehicle in right away. Even washed it came out and told me everything that the vehicle may need in the future. Ve More

by cooper75067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Cheney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Pipkin
Oct 31, 2021 -

Five Star Subaru of Grapevine responded

Thank you, cooper75067, for rating your Five Star Subaru service visit! We appreciate the chance to help with your vehicle care and welcome all of your questions at 817-438-1700. Best Regards, Marcus Procter, Service Director

October 30, 2021

Everyone there is still very friendly, Shantia still remembers me. Danny and Tyler are still my Subie heroes... All is well!!!! Thank you. More

by jimmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny, Tyler
Oct 30, 2021 -

Five Star Subaru of Grapevine responded

Jimmy, Thank you for taking the time to leave us your response about our staff's outstanding customer service! At Five Star Subaru, we value our guests and we look forward to seeing you on your next visit. Let us know when your vehicle needs service again at 817-438-1700. Best Regards, Marcus Procter, Service Director

October 21, 2021

This 5 Star facilities is in a great location, and comprised of well qualified and friendly staff members who strive to n my ale the customer’s satisfaction top priority. More

by Lriggs222
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Five Star Subaru of Grapevine responded

Hello Lriggs222, It is our pleasure to serve you at Five Star Subaru. Thank you for recognizing Dyson and our team's effort to provide a good service visit. Let us know when we can be of further help at 817-438-1700. It will be good to see you and your vehicle again. Take Care, Marcus Procter, Service Director

October 20, 2021

One of the most pleasant experiences waiting for my One of the most pleasant experiences waiting for my vehicle to be inspected and repaired. All the amenities needed to work and complimentary drinks w More

by Marroquin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryen Ruybal
Oct 21, 2021 -

Five Star Subaru of Grapevine responded

Hello Marroquin, Customer satisfaction and comfort are important for our Five Star Subaru guests. Any time we can be of service, we look forward to hearing from you at 817-38-1700. It will be great to see you again. Thank you, Marcus Procter, Service Director

October 16, 2021

Staff was very Professional, prompt, pleasant, Staff was very Professional, prompt, pleasant, respectful. Inside was very clean, great atmosphere and my car was ready in half the time that was ant More

by Machsond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Five Star Subaru of Grapevine responded

Machsond, We really appreciate the chance to help with your vehicle care at Five Star Subaru. Mike and I are available at 817-438-1700 whenever you have maintenance or repair questions. Don't hesitate to reach out. Thank you, Marcus Procter, Service Director

October 14, 2021

Dealership was a calm, clean, and a nice environment. All employees were polite and seemed to be happy to be there. Super easy experience getting routine service on my vehicle. More

by Knel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Oct 15, 2021 -

Five Star Subaru of Grapevine responded

Hello Knel, We 𝐚𝐫𝐞 happy to serve our Five Star Subaru customers. And it was great to have the chance to have you in our service center. Any time we can help, we are here at 817-438-1700. Thank you, Marcus Procter, Service Director

October 12, 2021

Much quicker than expected! All covered by warranty, etc. Appreciate time for free oil changes being extended because of pandemic. More

by pleiades1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Five Star Subaru of Grapevine responded

Hello pleiades1972, We really appreciate the opportunity to care for your vehicle at Five Star Subaru. Mike and I welcome your questions between visits at 817-438-1700. Don't hesitate to give us a call. Thank you, Marcus Procter, Service Director

October 11, 2021

Quick service. Very professional staff. Easy to get in and out. I appreciated the appointment reminders. More

by loudermilkjilld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name (he spoke with my husband)
Oct 13, 2021 -

Five Star Subaru of Grapevine responded

Hello loudermilkjilld! Thanks for taking the time to rate your Five Star Subaru service visit. We want to keep you fully aware of the care of your auto. Reach our advisors at 817-438=1700 whenever you need vehicle advice. We are happy to help. Safe Travels, Marcus Procter, Service Director

October 08, 2021

Went in for an oil change and was out in less than an hour. My service advisor Sean Roberts was very knowledgeable and super helpful in answering all my questions about upcoming maintenance items. The se More

by hyunchung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
Oct 11, 2021 -

Five Star Subaru of Grapevine responded

Thank you, hyunchung, for taking the time to recognize Sean and the Five Star Subaru service department. Sharing our vehicle care knowledge is always available to our valued customers at 817-438-1700. Let us know when you need us again. Best Regards, Marcus Procter, Service Director

October 08, 2021

Great service and friendly staff. Work was done correctly and ahead of schedule. I recommend them 100% More

by G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
BB Belharrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2021 -

Five Star Subaru of Grapevine responded

Thank you for recommending Five Star Subaru! We are grateful for the opportunity to help you care for your car and we welcome your questions between visits at 817-438-1700. Let us know how we can help. Take Care, Marcus Procter, Service Director

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