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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
939 Reviews

939 Reviews of Five Star Subaru of Grapevine - Service Center

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October 05, 2021

Enjoying my 3rd vehicle from the Five Star Subaru of Grapevine, I have always enjoyed excellent service. They go above and beyond to ensure customer satisfaction. Five Star Subaru of Grapevine is the be More

by simplychinedu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Five Star Subaru of Grapevine responded

Simplychinedu, We can not thank you enough for all three buys at Five Star Subaru! Your loyalty means a lot to us. Dyson and I remain available for your technical or care questions at 817-438-1700. Let's make this new vehicle your best! Thank you, Doug Laymon, Sales Manager

September 29, 2021

Second vehicle from this dealer. Sales, service, and support personnel always respectful, courteous, and professional. More

by Dss4009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

Five Star Subaru of Grapevine responded

Dss4009, Thank you for returning to Five Star Subaru for another purchase! We are honored to be your dealership and we want to continue sharing our vehicle knowledge. Whether you need our service advice or another vehicle, reach us at 817-438-1700. It will be great to see you again. Take Care, Doug Laymon, Sales Manager

September 29, 2021

I went in for a coolant exchange that comes about at 137,500 miles for the 3.6 2015 Legacy, along with that a CVT fluid exchange because it was acting up. Jerky on the down’shifts’ and a bit lethargic o More

by L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Service Techs, the guys and gals doing the heavy lifting!!!
Sep 29, 2021 -

Five Star Subaru of Grapevine responded

Thank you for allowing Dyson and our Five Star Subaru service team to care for your Legacy. Keeping your drive time enjoyable is our goal. Reach us at 817-438-1700 whenever you have questions. It will be our pleasure to see you again. Take Care, Marcus Procter, Service Director

September 28, 2021

We love our Outback and trying to decide if we buy the car we leased or buy a new one. No matter what , it will be a Subaru. Very satisfied with customer service. All staff very helpful and informative. W More

by Jonny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rio Madala
Sep 28, 2021 -

Five Star Subaru of Grapevine responded

Hello Jonny, Please let us know how we can help with your decision. Reach Rio or me at 817-438-1700. We will explain all of your options to keep you happy with your Subaru decision. Thank you for being our customer! Kind Regards, Doug Laymon, Sales Manager

September 24, 2021

Five Star Subaru of Grapevine is fast, professional, friendly, and excellent. The only place to go. More

by Johnny1435
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
Sep 25, 2021 -

Five Star Subaru of Grapevine responded

Johnny1435, It is always great to see you at Five Star Subaru! Thanks for your business and we really appreciate your review. When you have future service needs, Sean and I welcome your calls at 817-438-1700. Best Regards, Marcus Procter, Service Director

September 23, 2021

Always extremely satisfied with the outstanding attention from the service department. Dyson was so incredibly helpful and attentive! He immediately listened to and acted upon my needs in such a pleasant ma More

by phmere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Five Star Subaru of Grapevine responded

Thank you, phmere, for making Five Star Subaru your service center. Dyson and our team are dedicated to making the customer experience welcoming and we look forward to hearing from you again at 817-438-1700. Let us know when you need our vehicle advice. We will be happy to help. Take Care, Marcus Procter, Service Director

September 23, 2021

Sean and Jon are amazing: thoughtful, kind and very helpful. They drove the car to where I was sitting, a small touch yet very thoughtful and much appreciated. More

by enyahe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean
Sep 24, 2021 -

Five Star Subaru of Grapevine responded

Enyahe, We try to focus on the complete customer experience at Five Star Subaru! 😁 When we can help with future vehicle care, please reach us at 817-438-1700. Your full satisfaction will always be our goal. Thank you, Marcus Procter, Service Director

September 21, 2021

Every one was very friendly. Work was completed faster than stated, even with a free car wash! Wonderful experience. More

by LUCILLE1114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Pipkin
Sep 22, 2021 -

Five Star Subaru of Grapevine responded

LUCILLE1114, We know the time without your vehicle is precious, so we do our best to complete service as quickly as possible. Thank you for recognizing Anthony and Five Star Subaru. Between visits, we welcome your questions at 817-438-1700. Call any time. Take Care, Marcus Procter, Service Director

September 21, 2021

Great service and i was quickly out of there with what needed to be done More

by laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Five Star Subaru of Grapevine responded

Hello Laura, Dyson and the Five Star Subaru service team thank you for your high rating. Any time we can offer our vehicle advice, give us a call at 817-438-1700. We appreciate the chance to work with you. Take Care, Marcus Procter, Service Director

September 17, 2021

I was very pleased with the sales team and also the service team. Very professional. More

by Genemiller54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Genemiller54, for your loyalty to Five Star Subaru. Your endorsement of both our sales and service departments is greatly appreciated. Whenever you need our advice, we want to hear from you at 817-438-1700. Safe travels and please stay in touch. Take Care, Doug Laymon, Sales Manager

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