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Flagler Chrysler Dodge Jeep Inc - Service Center
Palm Coast, FL
18 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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18 Reviews of Flagler Chrysler Dodge Jeep Inc - Service Center
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September 08, 2023
WORST DEALERSHIP EXPERIENCE ever. I live in Flagler Beach, let me start there. I went to this dealer 8/29/2023. I own a 2022 Jeep Grand Cherokee with less than 36K miles which I bough I live in Flagler Beach, let me start there. I went to this dealer 8/29/2023. I own a 2022 Jeep Grand Cherokee with less than 36K miles which I bought New- not from Flagler CDJR ( I bought it when I was up north last year) but brought my Jeep in to service with Flagler CDJR last week. I had an issue with my Right Rear Window Trim Panel falling off the Jeep. It would be covered under warranty since I am under 36k and I am also having some issues with my trans acting up. I drove into the Service lane. No one came out to greet me. I walked into the Service Dept & a young man asked if I had an appt. I said no, but here is my situation- explaining about the panel (did not even get a chance to discuss the Trans Concern). He asked if I bought it there- I said no but does that matter when it comes to servicing my Jeep? ( This young man had no idea I have been working in automotive on the dealership sales as well as service side since 1998). He said yeah, and since you didn't buy it here I'm not sure we can help. I stated that it is under FACTORY Warranty and I should be able to take it to any Jeep dealer in the U.S and have work done. He said that panel probably isn't under warranty. Stuff like that falls off usually happens when you take it through a car wash!???? I said to him, I bought a $53,000 Jeep, this is my 3rd one owning and are you telling me I can't take my Jeep through a carwash? Do you want to even look at it? There is no damage to the Jeep, it literally fell off while I was driving. He asked me if I had the part that fell off? I said NO, it fell off while I was driving down the highway & noticed it after I parked the Jeep and returned to get into it. He said without the part, we can't help you, have to have the broken one to return it under warranty. I shared that I have been in the car industry a long time, and understand OEM requirements for warranty work. If there is an explanation in the return rarely do you have an issue with reimbursement from the manufacturer. HE SAID " Yeah well Covid changed alot of things from factory warranty work". WHAT????? I could not believe he seriously tried to use COVID as a reason NOT to service my Jeep! I was so disturbed I left and immediately called the 800# for Customer Service for JEEP. In talking to the representative, he in fact told me yes, this part & issue would in fact be covered under factory warranty, he apologized for the experience at this location & asked where else I'd want to take it. He told me I could take it to a CDJR dealer ANYWHERE. He gave me a case#. I took it to a store within 30 miles. Pulled up, was greeted immediately, asked what I was there for, without telling them I even had a case # with Jeep, they ordered the part, scheduled me for a service appt for the following week to look at my Trans & install the new panel to the trim and will put me in a loaner car while they do so. THAT is the type of SERVICE Customer Service Flagler needs to learn. This wasn't my 1st time experiencing this with them either. On a previous visit, I brought in my Jeep to have them look at the rear hatch because the motor wasn't working to lift & close it. They told me they couldn't get me in to even look at it for 2-3 weeks, and the part probably wouldn't be covered under warranty. I called New Symrna CDJR as soon as I left Flagler. They asked if I could bring it in @ 2pm that day, which I did. It was in fact the motor to the lift gate, they didn't have the part in stock but sent a driver & got it from another local dealer who did, it was covered under warranty & it was all done same day. I will NEVER EVER GO TO FLAGLER CDJR Service Dept again. They should be ashamed of how they run their service dept & treat customers like they do AND the Owner & General Manager should re-evaluate their staff as they are losing service customers because of it. More
by sunflower19co
Helpful August 29, 2023
Flagler dodge is one of the best I have ever experienced, accommodating, professional, great reception and very reasonable prices accommodating, professional, great reception and very reasonable prices More
by nedhalsaeed
Employees Worked With
Other Employees :
Chris Miller, Asmaa Wady , Matthew Barrett
December 28, 2022
At this dealership, Upon evaluation, I was informed an animal did damage to my electrical and it would be $600 for an assessment. I called my insurance company and they honored that assessment with a $50 animal did damage to my electrical and it would be $600 for an assessment. I called my insurance company and they honored that assessment with a $500 deductible. I was informed a few days later after having my vehicle for 2 weeks that it was not an animal but many other factors and it would cost $3500 to fix of which I did not have. This dealership can not be trusted.. I agree with the other reviews. RUN! go anywhere else. More
by anna
Employees Worked With
Front Desk, Jimmy in Repairs
September 13, 2022
Although I bought my Jeep here, they have several times utterly failed at service. Couldnt fix a tire, or change a battery, and now with the check engine light on, they refused to see me in less than 2 wee utterly failed at service. Couldnt fix a tire, or change a battery, and now with the check engine light on, they refused to see me in less than 2 weeks. I will never ever go there again. More
by ccc ok
Employees Worked With
Kelly
July 14, 2022
Greeted promptly; treated courteously; excellent work completed timely and promptly on my Jeep; returned to me clean. Service staff was great…..I will continue to use this dealership for all of my servi completed timely and promptly on my Jeep; returned to me clean. Service staff was great…..I will continue to use this dealership for all of my service needs. More
by hfa2265
Employees Worked With
Unsure
January 14, 2022
RUN as fast as you can from this place. ZERO STARS My Dodge broke down in their parking lot and they refused to help us. I explained we were stranded in their parking lot but they did not care. They told Dodge broke down in their parking lot and they refused to help us. I explained we were stranded in their parking lot but they did not care. They told me "If my mom was right here saying the same thing you are, I would tell her to go to Daytona Beach Dodge. We can't fix it, we're in bad shape". I got towed to Daytona Beach and best thing I ever did, they took care of me on the spot. They cannot service what they sell, it's a complete clusterf*** This place gets ZERO STARS. Don't believe me, ask them if the rental car agency cut ties with them. RUN More
by GATERMAIN
Employees Worked With
Service Adviser
August 26, 2021
Service needs to be retrained! 1 1/2 hour for a schedule oil change. Also schedule to look at another issue, but didn’t have time. Happy with sales department but not service! Will go to DAytona for further oil change. Also schedule to look at another issue, but didn’t have time. Happy with sales department but not service! Will go to DAytona for further service! More
by Adcurley
Employees Worked With
Cashier
March 06, 2021
I took my 2013 jeep grand cherokee in fora dash recall. they left it filthy and broken. i found the steering wheel cover in my cup holder, used gloves on the floor. The area they worked in was filthy, blac they left it filthy and broken. i found the steering wheel cover in my cup holder, used gloves on the floor. The area they worked in was filthy, black finger prints on my side air bag covers, same of the head liner and a large grease streak hidden under the sun visor. 3 of the 4 vents for air conditioning were broken, the vent on top of the dash is popping up and bent, the tabs for this vent are broken off so it wont stay put. the passenger side vents are pulling away from the dashboard. the dashboard is also not level, one side is higher than the other. I was told they fired the technician the day before. so obliviously they knew he had problems but either refused to follow up his work or just didnt care. after my snarky comment to the service manager he said he didnt need my attitude and left. the owner said they would take care of it but only offered to clean my car, not repair what they broke. they also offed to take my jeep as a trade in, so pay them for breaking my jeep. gee thanks. More
by mattsont
Employees Worked With
chris millier, mindy miller supossedly the owner, jonathon service manage
October 04, 2020
I am an almost 49 years old female and I can say that this is the first time that I am writing a negative review. I brought my sons vehicle to the Flagler Chrysler Dodge Jeep Ram dealership to get an est this is the first time that I am writing a negative review. I brought my sons vehicle to the Flagler Chrysler Dodge Jeep Ram dealership to get an estimate on fixing his A/C- driver's side was not blowing very cold and estimate to balance/ rotate tires. I was extremely clear that my son was in the military and was being sent to another area. I clearly instructed them to not do anything and to just get me an estimate. I would get that to him to see how he wanted to proceed. The bill was over $1,200. and my son decided to wait on the repair. When I went to pick up the vehicle I was charged a diagnostic fee. I know in the future to ask about that but it would have been nice to have been told that. They did the tire rotation and balancing also, which I did not authorize and I was not going to pay for it. The "gentleman" was insistent that I did authorize it in which he is either mistaken (because I was extremely clear about it- the tire rotation and balance was also on the estimate that they emailed me) or he was lying. I paid a mechanic 1/5 th of the price I was given by the dealership. Almost none of the repairs that they said were needed actually were. His A/C is fully operational now. The main reason that I am writing this is that they wouldn't even pull my car up to the front when I was leaving. I had to go in the back behind the gate where they lock them up for the night. Absolutely classless! I hope that you never do that to an elderly person. More
by nancymcain
Employees Worked With
It was the service department- cashier was nice and stuck in the middle, . .
March 12, 2020
Pacifica screen blinking Bought the car in Va. but am in Fl. for winter. Screen started blinking and I went online to see others report on same problem. Many have similar prob Bought the car in Va. but am in Fl. for winter. Screen started blinking and I went online to see others report on same problem. Many have similar problem so I went to Flagler Chrysler to see their recommendation or solution. First thing they commented on when seeing I was from Va. was all the lemons sold by my dealer up there. Then they looked at my screen and claimed to never have seen that or heard of anyone else with the problem. They didn't want to attempt repair since I couldn't leave the car for them. They suggested nothing. Totally useless with zero concern. I suggested they google the problem as I did and they would see that this is an ongoing problem everywhere with Pacificas. Yet they had never before been aware of such a problem. Never again will I buy a Chrysler. The cars and the service are worthless. Bankruptcy would be best for all concerned. There is no value added when dealing with a company like that. More
by jcmadx
Employees Worked With
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