My Review Of Fletcher Jones Audi:
This is literally the worst dealership I have ever had the misfortune to come across. I experienced both the sales and service side. I saw a car online that I was very interested in, a non-audi, used car hat Brian the sales guy had no issue telling me was not as profitable or as worth their time as new audi's were and therefore they had to have a decision within a day or two. The car was not inspected properly before purchasing it and was in the service department within 2 days of me driving it off the lot. Once there, it took them 10 DAYS to fix an air conditioning problem, which they refused to pay for even though it should have been fixed before I left with the car. Finally, they submitted it under warranty and said they'd cover the $100. When I went to pick up the car 10 days later, they told me I'd be responsible for the $100 deductible (that they'd already promised to cover). After this AC issue popped up, I had the hardest time getting anyone to respond to me at all from the service department, let alone give me a timeline on the repair. I also requested the required by law inspection report that I have yet to see/receive. Then, they "politely" offered me a loaner after 5 days of having my car. The loaner happened to get a flat within a couple days of me driving it. They told me to call audi support and it would "all be covered". However, I just noticed a charge from Fletcher Joans on my credit card for $264....no authorization ever took place for the charge. They are deceitful, money hungry jerks. I will never, ever deal with them again and will certainly be reporting them to the BBB. I would give zero stars if possible.
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