Back

Fletcher Jones Imports

Las Vegas, NV

4.9
2,084 Reviews

7300 West Sahara Avenue

Las Vegas, NV

89117

Directions

By Type

Showing 2,084 reviews

December 20, 2016

Excellent Josh Singer Is One Of the Best Service Consultants I Have Dealt With In A Long time Honest ,Dependable And Gets The job Done Right The First Time . Fl More

by rudymd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Singer , Kyle, Grant
Dec 30, 2016 -

Fletcher Jones Imports responded

Thank you for taking the time to share your feedback about Josh and Kyle. We are very fortunate to have such exceptional associates on our team. I am glad to hear that they were able to deliver the best experience for you. If we can be of any further assistance, please feel free to contact us. -Azalea Hann, Client Relations Manager

December 08, 2016

Worst mechanic experience ever I am 54 years old, I got my 1st car when I was 15 an old Buick Opal my step dad bought for me for 150.00, I have been licensed since 16, I have never More

by Anseladon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dennis Eich
Dec 15, 2016 -

Fletcher Jones Imports responded

Thank you sharing about your experience. When you brought your Mercedes-Benz to us the first time, it was for routine maintenance; the second visit was for a check engine light. We determined that the aftermarket exhaust system, that was recently installed by another shop, may be an issue. Our recommendation was to replace the exhaust system with factory authorized parts, which you declined. We did not hear from you again until this November when you, again, came in for routine maintenance, and again, were having an exhaust system issue. We take responsibility for our work and document any/all diagnostics and recommendations. We cannot be held responsible for work done by other mechanics or shops. We have made efforts to reach you and assist in determining the causes and attempt to fix your vehicle. You have declined. In an effort to show good faith, we are refunding your most recent repair and hope that you are able to resolve your issues another way. Krista Alshouse Business Development Manager

December 01, 2016

Best customer service ever! This is the first vehicle that I've purchased from Fletcher Jones, Mercedes-Benz. Shai was super awesome and friendly. I felt like I got the best cust More

by MJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shai Winograd
Dec 15, 2016 -

Fletcher Jones Imports responded

Hi MJ, Thank you so much for your review and congratulations on your new Mercedes-Benz! I’m very happy to hear you had such a positive first experience and that we’ve earned your endorsement. Please feel free to reach out if any questions should arise. Krista Alshouse Business Development Manager

November 19, 2016

Very satisfied customer Raymond Lo is a great salesman. He's attentive, detailed and knows the definition of customer service. I will highly recommend him to my family and fr More

by Velocity
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond Lo
Nov 22, 2016 -

Fletcher Jones Imports responded

Hello, Thank you for the kind words and recommendation! It is great to know Raymond was able to provide you with exceptional service. Thank you for choosing Fletcher Jones Imports and we look forward to working with you again in the future. Krista Alshouse Business Development Manager

November 18, 2016

Fletcher jones Mercedes Benz in Las Vegas Excellent and professional customer service The sales person and anyone who dealt with us were helpful and curteous. I had a great experience Haim More

by Faronc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Haim Beja, sales person, Davi Juneja, Ivan Hoff, Guest Relations
Nov 22, 2016 -

Fletcher Jones Imports responded

Hello, Thank you for sharing your review and congratulations on your recent purchase! It is our mission to deliver exceptional experiences, so we are very pleased to hear Haim and the rest of the team took such great care of you. If any questions should arise, please feel free to reach out. Krista Alshouse Business Development Manager

November 04, 2016

Shai Winograd top salesman with good follow up Service Department gets a high rating for a dealership of this size, although a little hard to get a loaner car at times. This is not a criticism, as More

by Ray Hussa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shai Winograd
Nov 14, 2016 -

Fletcher Jones Imports responded

Thank you for your great feedback and recommendations. We are so appreciative to hear that our team continues to deliver such great service. As always, please feel free to contact us if we can answer any questions.

October 02, 2016

A Beautiful Buying Experience !!!!! Red Carpet treatment!! From the moment I arrived I was handled with great care & professionalism. Tom & Dave went over every detail and made me feel More

by CJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick jone, Maxine Linihan, David Schultz
Nov 14, 2016 -

Fletcher Jones Imports responded

Thank you for sharing your feedback and congratulations on your new Mercedes-Benz! It is always flattering to hear that Tom, Dave, Maxine, and the rest of our team were able to deliver the red carpet treatment and help you find the perfect car. We look forward to assisting you in the future and are here to help if you should need any additional assistance.

September 15, 2016

Touch of class I enjoyed the no high-pressure experience, he was looking for the best way to help me, really went to bat for me to help finish the deal. More

by Areacode702
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shai Winograd
September 14, 2016

You'll always get excellent service from Dennis Eich!!! You'll always get excellent service from Dennis Eich! He treats everyone with respect no matter their age (from 20s to senior citizens into their late More

by ELLEN BERG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
September 08, 2016

New Car Lease I am a repeat customer at Fletcher Jones. As usual Krista and Shai did outstanding work. It is always a pleasure to work with them. More

by Harry Anger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krista Kelly, Shai Winograd
...
174
...