Fletcher Jones Motorcars of Fremont
Fremont, CA
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Sang So was amazing to work with. Professional and a very seamless process. Highly recommend. Was able to answer all of my and my husbands questions. We felt very confident and taken Professional and a very seamless process. Highly recommend. Was able to answer all of my and my husbands questions. We felt very confident and taken care of. More
Mr. Marvin Ledesma is an outstanding salesman in every sense of the word. We just bought our 3rd Mercedes from him and we would never go to anyone else. We live in Huntington Beach and only 20 minutes fro sense of the word. We just bought our 3rd Mercedes from him and we would never go to anyone else. We live in Huntington Beach and only 20 minutes from the Fletcher Jones dealership in Newport Beach. That being said, we consistently go to Marvin at the Fremont Fletcher Jones because of his professionalism, his amazing service, and his dedication to pleasing his customers. We know the car he delivers will be exactly what we want and perfectly prepared for shipping. Marvin, you're the best and we are so grateful to have worked with you! More
Mr. Ricky Tan provided me with an amazing customer service. I got car from him, and he was friendly, looked for the best deals for me. He had plenty knowledgeable of his job. I think Ricky Tan is the service. I got car from him, and he was friendly, looked for the best deals for me. He had plenty knowledgeable of his job. I think Ricky Tan is the best sales and leasing consultant. We really appreciate for him. Thankyou Ricky More
Pre-ordered my 2024 Mercedes GLE 350 4matic back in March. Received a call as soon as it came in June 24. Thanks to my sales representative Mazumil Khan for the quick and easy transaction. He went beyo March. Received a call as soon as it came in June 24. Thanks to my sales representative Mazumil Khan for the quick and easy transaction. He went beyond our expectations so we could obtain the best deal and experience possible. Was in and out in less than 2hrs. Contact him if interested in a used or new vehicle or looking to pre-order. More
Truly a memorable experience for us. I have an audi & Mercedes and had Volvo in the past, but I have never such a fantastic customer service. I recommend them for any car you want to buy I have an audi & Mercedes and had Volvo in the past, but I have never such a fantastic customer service. I recommend them for any car you want to buy. They focus on customer service fully. Specially two people - Tito Tamalpas (sales) & Amin Siddiq (manager) are my recommendations. Fantastic human beings and amazing experience. I recommend Mercedes Fremont if you have to buy any car. Thank you Tito & Amin. Thank you Mercedes Fremont. More
Marvin Ledesma at Fletcher Jones helped me get an EQE SUV providing me with the best deal and a great overall experience. Working with Marvin is smooth and stress-free. I got my third car from him and it's a providing me with the best deal and a great overall experience. Working with Marvin is smooth and stress-free. I got my third car from him and it's always the trust and belief i have in him, knowing that he would do his best to make this experience of car shopping pleasant and happy. Also got the market best value for my trade-in. Jason is sales along with Joe in finance did a great job. More
Marvin Ledesma is an excellent Sales Rep. I had previously a lease with another brand . I traded my lease in for a Mercedes . He made the transition very seamless. He worked with me & is extr I had previously a lease with another brand . I traded my lease in for a Mercedes . He made the transition very seamless. He worked with me & is extremely patient . I never felt pressured or rushed . Best experience I’ve had at any dealership. I’ve owned leased many cars in the past & by far this was my best experience! I will be going to Marvin for all my leases and or purchases!! More
Mr. Ricky Tan provided me with an amazing customer service. I got 5 cars from him, and he is always friendly, caring, looking for the best deals for me. He has plenty knowledgeable of his job. I think service. I got 5 cars from him, and he is always friendly, caring, looking for the best deals for me. He has plenty knowledgeable of his job. I think Ricky Tan is the best sales and leasing consultant. He is always available to help you even after you bought the car. Some sales are only friendly and attentive when you are buying the car but after they don't really go further.... Mr. Tan you can call and ask questions and he always response with a great answers and kindness.. More
I leased my Mercedes from Fletcher Jones back in 2017, then when the lease expired, I bought it outright from them. Since that time, all my servicing and maintenance issues were handled by Servive Advisor then when the lease expired, I bought it outright from them. Since that time, all my servicing and maintenance issues were handled by Servive Advisor Payam Pageh. He was wonderful to deal with, very professional and customer focused. But unfortunately, Payam left the business. In December I had my regular servicing appointment, which went fine, and on January 12th, Fletcher Jones picked up my car to install four new tires. On the way back to the dealership, the driver got into an accident with my car. The Service Advisor, Antonio Vazquez, called me to alert me of the accident, and committed to having the repairs done, at their cost. He also committed to fixing a dent on the passenger side of my car, as a good faith gesture, again, at their cost. I subsequently called Antonio to find out how things were going, and found out from his Service Manager, Kimo Sanchez, that Antonio was no longer with Fletcher Jones, and when I told Kimo the commitments Antonio had made on behalf of Fletcher Jones, Kimo said he could not honor them - while he would have the front bumper replaced, he would not repair the passenger side dent. I escalated it to Kimo’s manager, Dave Biasatti, and Dave repeated the same thing. I then asked Dave to have his Regional Manager call me back to discuss the commitment made, and Dave said he didn’t have a manager! I researched who the Regional Service Manager was, and called Dave back and told him I would be calling him directly, and Dave said he was sure the Regional Service Manager would agree with him that they didn’t want to fix the passenger side dent, but he agreed to make the call and call me back. When Dave called me back, he said the Regional Service Manager said to fix the dent, along with the bumper damage due to the accident the Fletcher Jones driver had. I was relieved to hear that decision. But getting the car repaired took forever. I didn’t receive my car back til late March, more than 2 months after they picked it up in January. Given the way I was treated, I will take my future Mercedes business elsewhere, and cannot in good conscience recommend Fletcher Jones to anyone else. They need more professionals like Payam Pageh in their service team. More