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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,697 Reviews

1,697 Reviews of Folsom Lake Ford - Service Center

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August 31, 2025

I don’t know about the rest of the service but the quick change is friendly and efficient. More

by WHAM72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey Payton
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Aug 31, 2025 -

Folsom Lake Ford responded

Thank you for your feedback and for recognizing our friendly and efficient service at Folsom Lake Ford! We appreciate your support and look forward to serving you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 31, 2025

I have had my truck serviced at Folsom lake ford since I bought it. 5+ years later I’m still amazed at the quality of service and the great treatment provided by Lacey Payton. More

by MCCOMBS.MATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Payton
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Aug 31, 2025 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! We're thrilled to hear that you've been pleased with the service at Folsom Lake Ford over the past 5 years. Our team, especially Lacey, strives to provide quality service and exceptional care to our customers. We appreciate your loyalty and look forward to assisting you with any future needs. Safe travels in your truck! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 31, 2025

Jaye took care of my truck as promised and kept me posted always a good experience More

by JULIE52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
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Sep 01, 2025 -

Folsom Lake Ford responded

Thank you for your positive review, Julie! We appreciate your kind words about Folsom Lake Ford and are glad to hear that Jaye provided excellent service for your truck. We strive to keep our customers informed and ensure a great experience. We look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 31, 2025

Sammie Johnson helped me through the process and was very kind and professional. She was able to expedite the service recall and got me out of there sooner than planned. More

by B.ARENZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammie Johnson
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Sep 01, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that Sammie provided you with kind and professional service during your visit to Folsom Lake Ford. It's great to know that she was able to expedite your service recall and get you on your way sooner than expected. We appreciate you taking the time to share your experience and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 30, 2025

Really good customer service and problem resolution. Would definitely recommend to anyone looking for ease. More

by MERICKSON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We at Folsom Lake Ford greatly appreciate your feedback on our customer service and problem resolution. It’s wonderful to hear that you found the process easy and would recommend us. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 30, 2025

My guy was great, I just don’t like having to wait for a shuttle to have to go get my rental. It’s ridiculous. You need to have a rental ON SITE!!! Fit this reason, I’ll never buy a ford again. Too much hus More

by edellartino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Car rental
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Aug 31, 2025 -

Folsom Lake Ford responded

Thank you for sharing your experience with us. I understand your frustration regarding the shuttle service for your rental vehicle. Your feedback is valuable, and I appreciate you bringing this to my attention. At Folsom Lake Ford, we aim to make the process as seamless as possible for our customers. If you have further insights or would like to discuss this matter, please feel free to reach out to me directly. I hope to have the opportunity to improve your experience in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 29, 2025

Prompt friendly and professional staff. Very helpful and informative, answered any questions I had - made me feel very valued. More

by trek5200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Cordero
Report | Print
Aug 29, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I am thrilled to hear that you found our staff at Folsom Lake Ford to be friendly, professional, and informative. We always strive to make our customers feel valued and appreciated. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 29, 2025

Service advisor Nick Sexton was very professional. He listened carefully to my concerns. Also kept me updated More

by GFRALSTON
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton
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Aug 30, 2025 -

Folsom Lake Ford responded

Thank you for your review! I appreciate your feedback about your experience with our service advisor, Nick. It's great to hear that he provided you with professional service and kept you updated. If you have any further concerns or need assistance, please feel free to reach out to us at Folsom Lake Ford. We look forward to serving you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 27, 2025

The service staff is outstanding and very professional. I recommend Folsom Lake Ford for all car service needs. More

by ABLANE79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I truly appreciate your kind words about our service staff. It's great to hear that you recommend Folsom Lake Ford for car service needs. We look forward to seeing you again for any future automotive needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 27, 2025

Lacey took excellent care of me on my recent visit. It was a simple oil change tire rotation, but I was in and out in no time. Both Lacey and James in the quick lane or both excellent employees. More

by JSTURGES54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
Report | Print
Aug 27, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that Lacey and James provided you with excellent service during your oil change and tire rotation. At Folsom Lake Ford, we strive to ensure our customers have a quick and pleasant experience. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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