Ford of Kendall - Service Center

Felix Ortega was very professional and efficient. With His attention to detail at Five star , he is a great asset to Kendall ford and his superiors. With His attention to detail at Five star , he is a great asset to Kendall ford and his superiors. More

Very helpful and professional. Knowledgeable and attentive to details. Marco is an asset to the company. Knowledgeable and attentive to details. Marco is an asset to the company. More

The service department at Ford of Kendall was great. They came to my house on time, they serviced my car quickly and correctly. Very happy with the service. They came to my house on time, they serviced my car quickly and correctly. Very happy with the service. More

Excellent communication and outstanding customer service by Marcos in services department will recommended 100 💯 great job 👏 by Marcos in services department will recommended 100 💯 great job 👏 More

Issues still happening second time I take it took 2 weeks and couldn’t even fix the issues never again will take my vehicle to this location and couldn’t even fix the issues never again will take my vehicle to this location More

I took my truck in for service which I always have over the last 115k miles. I take it to Kendall Ford out of necessity and convenience, not choice. Once again I left sadly disappointed and unsurprised by the last 115k miles. I take it to Kendall Ford out of necessity and convenience, not choice. Once again I left sadly disappointed and unsurprised by their incompetence. It was for routine service and inspection, oil, brakes tire rotation etc. I also told them my sunroof didn't work and that my check engine light was on. Later that morning I got a text explaining the problem and cost to repair the sunroof. I texted back that I wont repair the sunroof at this time. I was told then that everything was done and I could pick up the truck. I paid, the truck was pulled up. I got in only to find the check engine light still on. I went back and found my service manger Daniel and told him the check engine light was still on. His response " You didn't ask me to check that" ( its in the paperwork "CUSTOMER STATES check engine light on") I was simply flabbergasted. He responded further "I checked it on my own and its your catalytic converter". I asked him if he was going to tell me that information? He sat there dumbfounded and I felt it was best to leave and not allow my anger and frustration to get the best of me. I looked over the paperwork given to me and it referenced, brakes in the future and that I "NEED FRONT RIGHT TIRE (which astonishingly wasn't told to me either) but nothing about my catalytic converter. Einstein's definition of insanity is doing the same thing over and over and expecting a different result. Well I'm clearly insane for continuing to take my truck to Ford Kendall for service. More

Courteous and good follow up. One of the service men came and told us what he thought was going on One of the service men came and told us what he thought was going on More

They don’t clean my car when I finish my service I had cleaned it when I brought it, but then it was dirty when I came to pick it up other than that y’all do a great job cleaned it when I brought it, but then it was dirty when I came to pick it up other than that y’all do a great job More

Initially there was an issue with the availability of parts for the recall. However they were able to complete the recall and fix the transmission. parts for the recall. However they were able to complete the recall and fix the transmission. More

It was a nice clean and organized dealership that attending customers well throughout the day. attending customers well throughout the day. More