Ford of Latham - Service Center

Great customer service! I was offered valet service which was extremely helpful. I was constantly kept up to date with the services performed and notified upfront of an incu I was offered valet service which was extremely helpful. I was constantly kept up to date with the services performed and notified upfront of an incurred charges. Overall extremely satisfied. More

Everyone was and is always very pleasant and helpful. Don always explains what is about to happen to my car when I bring it in for repair. Don also brakes down the payments I really appreciate him being Don always explains what is about to happen to my car when I bring it in for repair. Don also brakes down the payments I really appreciate him being so honest thank you Ford More

Great customer service! Very friendly and thorough. Our car was inspected in the time they quoted. Very friendly and thorough. Our car was inspected in the time they quoted. More

The vehicle repair work was very good. Just poor communications to the customer on the status of the vehicle and updates on how much longer it would take, It eventually took a month to com Just poor communications to the customer on the status of the vehicle and updates on how much longer it would take, It eventually took a month to complete More

Great communication about the process. Love the valet service. It makes car repairs so much easier. Love the valet service. It makes car repairs so much easier. More

Don was so helpful during my appointment! He was very clear about what services he thought were necessary vs. optional, and clearly explained each service so I could decide what was best. He He was very clear about what services he thought were necessary vs. optional, and clearly explained each service so I could decide what was best. He kept in contact with me the whole time. The service was much faster than expected as well! More

Don McLennan customer service is awesome. Very helpful and efficient. He is a treasure to your business. Unfortunately the cashier lady who if I am not mistaken her name is Sally was not too Very helpful and efficient. He is a treasure to your business. Unfortunately the cashier lady who if I am not mistaken her name is Sally was not too customer service oriented, she needs to smile and more cheerful to the paying customer. More

Ron was my service advisor and was excellent in understanding the history of my service for my truck since this was my first time at Latham Ford. I needed some recall work in addition to an oil cha understanding the history of my service for my truck since this was my first time at Latham Ford. I needed some recall work in addition to an oil change and tire rotation and he got it all completed in less time than expected. Latham Ford will be my new service provider even though I have a Ford dealership in my neighborhood. More

Couldn't have asked for a better experience. Service advisor was extremely professional and explained everything that would be done. The technician actually completed the repair even faster than Service advisor was extremely professional and explained everything that would be done. The technician actually completed the repair even faster than the time frame that was originally quoted. Great customer service all around. More

Took it to be serviced 3 times without luck. Promised a rental but didn’t have one. Promised a rental but didn’t have one. More