Ford of Northampton

My current car is a 12 year old Toyota Solara. I'm looking at several different types of cars before I settle on something. I test drove a Fusion and an escape and Mr Lundy was pretty reasonable. All looking at several different types of cars before I settle on something. I test drove a Fusion and an escape and Mr Lundy was pretty reasonable. All he does is give me the keys and wait for me to bring the car back, which is good to drive the car without a salesman. Today I wanted to try the Focus hatchback since I always drove hatchbacks before I bought my Solara. I called ahead so Mr Lundy would be there. Once inside I was directed to his desk where hew as sitting, staring at the computer screen and quickly hitting numbers on his desk phone. I stood and waited. He continued to look at the computer screen and quickly hit more numbers on his phone. Still no "hello" or even a glance. Another salesman walked by me twice and excused himself each time. I'm still standing and waiting. Finally Mr Lundy looks up at me and asks if I'm "actually buying something" or keeping my car another year. He doesn't invite me to sit down, doesn't have the car ready even though I called ahead. I told him I wanted to drive the Focus since I always had hatchbacks and I'm "not here for fun". Mr Lundy then told me to not be so defensive. I told him there's lots of others dealerships around and I walked out. Simply a rude and unprofessional salesman who wants to make a quick buck. I get better treatment at Burger King!!! Try Marcotte Ford in Holyoke... they are very, very nice and very professional. More

This was a terrible experience. We attempted to explain what we needed and the salesperson just was no help to assist us. We left once and they immediately called us to come back, when we did they were st what we needed and the salesperson just was no help to assist us. We left once and they immediately called us to come back, when we did they were still unable to accommodate us. They called us again once we got home and said they "think" they have a deal for us. By this time I was frustrated and feeling defeated. Luckily we got in touch with Steve Lewis Subaru who made everything perfect for us. Northampton Ford called us the next morning and told my husband that they "saw" us at Steve Lewis Subaru and attempted to coax us to come back into to the dealership and they would find something in our budget. We declined and are very happy with our choice. We should have started across the street at Steve Lewis Subaru now we know. More