Ford of Northampton

Great car personable people,impressed. A car is a very expensive purchase. It takes weeks of research to decide which make and model to buy, I don't want just anyone servicing it. This is o A car is a very expensive purchase. It takes weeks of research to decide which make and model to buy, I don't want just anyone servicing it. This is one of the very few dealers that have earned my trust. Great group of nice people. I have bought many vehicles and always cringe when I bring it in for service. Buy it from one place service it in another .Very hard to find a dealer who can be both. I was very Fortunate to find them. Could not be more impressed with there service department clean efficient and open saterday. A company is truly defined by its people. Please keep up the good work. More

Multiple issues with new vehicle and service We bought a brand new 2015 Ford Fusion last year. This is now the 3rd time we will have to be bringing our car back due to a check engine light and tu We bought a brand new 2015 Ford Fusion last year. This is now the 3rd time we will have to be bringing our car back due to a check engine light and turbulence during our commute. We have a 7month old baby girl that we have to bring along with us while they make us wait hours in the service waiting area the first time (mind you the bathrooms do not have a changing table) just for them to say the do not know what is wrong but they "changed a few filters". We called the service manager and left a message advising about our poor service and never received a call back! Second time our engine light came on we were lucky enough to get a rental vehicle. They kept our car for 4 days and advised it was all set to be picked up. We drove all the way there just for one of the issues to not be fixed and them to take the car back in. After having our car an entire week all seemed to be running well again. Now less than a month later the issue is still happening and our engine light is on again. This is a brand new vehicle bought with less than 11 miles on it. We should not be having this issue an treated so poorly when we bring our vehicle. I expected at the very least a phone call back from the service manager! More

So easy Such an amazing experience. I went in needing to get out of my current car fast! Dan was amazing. He not only found me the perfect car but I got a gre Such an amazing experience. I went in needing to get out of my current car fast! Dan was amazing. He not only found me the perfect car but I got a great deal! The process was so painless. I will be returning to Dan and ford of Northampton for all my car purchases in the future! More

Above and beyond Northampton Ford, unlike any other dealership service department I've visited, goes above and beyond. If there's a minor problem, they don't just tell Northampton Ford, unlike any other dealership service department I've visited, goes above and beyond. If there's a minor problem, they don't just tell you that there is a problem and make you feel helpless. They educate you about the problem, and how it can be prevented in the future. The employees are knowledgeable and friendly. More

Great service Always receive great service. Friendly and prompt. Have your best interest in mind. The ford rewards program is also an added bonus. Nice earning fr Always receive great service. Friendly and prompt. Have your best interest in mind. The ford rewards program is also an added bonus. Nice earning free oil changes and money off your bill More

good service Dealership and technicians were very knowledgeable of the car. Gave me a car to use for the time it took to repair transmission. That is much more tha Dealership and technicians were very knowledgeable of the car. Gave me a car to use for the time it took to repair transmission. That is much more than I can say for the Ford Focus defective transmission which was replaced at 12,000 miles. I would be hard pressed to purchase another Ford product. More

Very pleased with employees and there knowledge very pleased with employees and the knowledge they had when asked about cars, friendly, professional and helpful. Would recommend this dealership very very pleased with employees and the knowledge they had when asked about cars, friendly, professional and helpful. Would recommend this dealership very highly. Very pleased More

60,000 mile checkup on Ford F150 Check-in staff for service are very helpful and prompt to get you in. Their estimates of how long the service will take are generally excellent. If t Check-in staff for service are very helpful and prompt to get you in. Their estimates of how long the service will take are generally excellent. If there is any problems beyond what was expected they call right away. More

$130 for coolant I had a warning message show up that said "engine power reduced" so I took it to Northampton Ford as a precautionary measure. I know nothing about car I had a warning message show up that said "engine power reduced" so I took it to Northampton Ford as a precautionary measure. I know nothing about cars and apparently all it needed was more coolant. They called me after the "repair" was complete and charged me $130 to put more coolant in my car. This included an hour of labor they supposedly spent testing to make sure it did not need any further work. I am a 22 year old female, new to the area and am very disappointed they took advantage of my lack of car knowledge.. More

Be very Leary I went to Northamptn Ford on 9/15/15 to have a tune up done and I had asked them to check my brakes to see if it was time for new pads. At the complet I went to Northamptn Ford on 9/15/15 to have a tune up done and I had asked them to check my brakes to see if it was time for new pads. At the completion of my service they give me a report saying my brakes were fine. My boyfriends brings my car back to them today, 10/31/15 to have my brakes done and they are now saying that I need new calipers and new rotors. When my boyfriend called me to tell me this, I went and found the report and told him that 6 weeks ago Northampton Ford told me my brakes where fine. When my boyfriend asked them how my brakes where fine 6 weeks ago but now I need new rotors and calipers, they said there was nothing in the report that said I asked them to check my brakes or that they did check my brakes. I was appalled to hear this as I stood in my living room holding the report that stated my brakes where fine. Long story short, don't trust Northampton Ford! More