Fort's Toyota of Pekin - Service Center

The service performed was ok. I did not like finding a part on the passenger side floor ! After looking in my car manual, it seems to be part of my air conditioner filter locate I did not like finding a part on the passenger side floor ! After looking in my car manual, it seems to be part of my air conditioner filter located behind the glove box. When it gets warmer I will look to put back together. The technician should have noticed this !!! I really like that you pick up cars for service. Thank You. More

Fortunate to have competent top notch advise and service. Chad was knowledgeable and willing to discuss our particular maintenance needs. Chad was knowledgeable and willing to discuss our particular maintenance needs. More

Good experience everything was good! Chad does a great job. Didn’t have to wait too long for completion. Chad does a great job. Didn’t have to wait too long for completion. More

I would have ignored this email had i known i had to provide comments. Sometimes feedback is just a rating provide comments. Sometimes feedback is just a rating More

I was in on Friday the 9th of Feb. for a service that only required a tire rotation Every winter I have to add to my tires because the pressure drops to 23 psi I normally readjust, b for a service that only required a tire rotation Every winter I have to add to my tires because the pressure drops to 23 psi I normally readjust, but since I was going there that they would. No one asked me why the psi was now 41-43 psi.. and I “assumed” they would ask or adjust. My receipt says they adjusted….. they did not… I am not complaining , just disappointed they did not do as the receipt reads or come and ask me… other than that I always get good service at fort More

Good service experience as always at Toyota of Pekin. Chad and team are awesome and take care of their customers. Chad and team are awesome and take care of their customers. More

Everyone was very nice and helpful making the visit easy and didn’t have to wait long. and didn’t have to wait long. More

As always Forts takes care of our all our vehicles and helps us project out what will be coming up for maintenance. We will be back helps us project out what will be coming up for maintenance. We will be back More

Excellent service. The only complaint would be the temperature in the waiting area. The last several times the waiting area is chilly. The only complaint would be the temperature in the waiting area. The last several times the waiting area is chilly. More

Let's be honest, car repairs usually rank somewhere between root canal surgery and interpretive dance in terms of excitement. But this trip to Forts Toyota was like a clown car full of happy surprises! between root canal surgery and interpretive dance in terms of excitement. But this trip to Forts Toyota was like a clown car full of happy surprises! First off, the service advisor, Eric Stahl, had the charisma of a game show host and the knowledge of a car whisperer. I'm pretty sure he gets all his whispering from Kenny in the back. They explained everything in terms even my dog could understand (although, to be fair, my dog is pretty darn smart). Bonus points for the juggling act with loaner car keys while quoting Monty Python. Who says car repairs can't be cultured? The waiting area was like a fever dream of complimentary snacks. I'm pretty sure I saw a unicorn drinking on a gourmet coffee next to the free massage chair. I may have blacked out from sugar overload after the third donut, but hey, a happy tummy makes a happy customer. Did they discover a time machine in the back? Did they negotiate with the gremlins living in HVAC fan? Whatever their secret sauce, it worked like a charm. More