Fountain Buick GMC

The Mitsubishi service advisor Vanessa was so very rude to me while I was trying to expedite repairs through my extended warranty company. She was refusing to contact them to file a claim and almost made m to me while I was trying to expedite repairs through my extended warranty company. She was refusing to contact them to file a claim and almost made me miss my 7 day 100% money back guarantee window. I ended up getting an extension (due to Vanessa) and took the vehicle somewhere else where it was repaired at no cost out of my pocket. This is the closest Mitsubishi to my house yet they don't offer shuttle service to my home which was another inconvenience. I had to take a Lyft home. Glad I have a great extended warranty company. They reimbursed me for that as well as the initial services done by Fountain Mitsubishi. I'm still waiting on that call back from Vanessa that I never got. It's been a month now. We were interested in buying a 2022 Outlander and drove all the way to DeLand for a test drive because we refuse to do business with Fountain. Lost a potentially great client. We own a Buick, GMC and a Mitsubishi. Being new to the area, we thought we found a new service home for our vehicles. Sadly we discovered it won't be Fountain and now we have to drive farther for service. More

For the 1st time I was very disappointed. One service (tire rotation) listed, on my “coupon” was not performed, but I didn’t notice, until getting back home (an hour’s drive away). When I called, about (tire rotation) listed, on my “coupon” was not performed, but I didn’t notice, until getting back home (an hour’s drive away). When I called, about it, “Matt” told me that due to the low mileage, from the last maintenance, that it didn’t need, to be done. Even though I didn’t believe him, I was willing, to let it go, UNTIL, that is, some extremely RUDE “gentleman” (not Matt) called me today, telling me a totally DIFFERENT story + expressing his strong dislike, of my “review”. please note that I have always been pleased, with the service, in the past, but after today’s phone call, with “Mr. Rude”, I doubt if I ever use Fountain again, for my maintenance services. More

Worst customer service ever.. Don't answer the phone and no call backs after voice mails.. 2 weeks to replace a starter and lost key no call backs after voice mails.. 2 weeks to replace a starter and lost key More

Waiting for months on getting 2 simple problems resolved and they keep forgetting and dropping the ball hoping I will forget about the warrantee work to be done. and they keep forgetting and dropping the ball hoping I will forget about the warrantee work to be done. More

Please contact me.I paid cash for my car along with the Please contact me. I paid cash for my car along with the extended warranty that covers the truck through year 2024. I have had to come back to this Please contact me. I paid cash for my car along with the extended warranty that covers the truck through year 2024. I have had to come back to this facility 4 times. I brought my original paperwork to show I did pay for the coverage in full and my truck is covered through 2024. I now feel that your company is dishonest, I am very disappointed and unhappy with the service. I will never purchase from you again. More

Service center work was done well, but my interaction with Nestor Diaz was awful!! Very bad customer relations! Could have been a lot nicer, and I wouldn’t have had to go over his head for better service with Nestor Diaz was awful!! Very bad customer relations! Could have been a lot nicer, and I wouldn’t have had to go over his head for better service More

Mr Phil Spangler worst salesman ever doesn’t know nothing will not help you after the sale never will buy Vehicle from this dealership again. They only care about there sale making money will not help after will not help you after the sale never will buy Vehicle from this dealership again. They only care about there sale making money will not help after sale stay away. More