This experience was terrible. I regrettably purchased a 2011 Ford Flex. First, they tried to charge me much more than the vehicle was being offered on the website. My husband reminded them that he had spoken to someone earlier about the price online which was 17,000 and that we would not pay the 26,000 that they insanely tried to bring to the table. This was the first of many nightmares to come. It took three hours to come to an agreement on the vehicle because their shoddy inspection of used cars that they try to push off as the best overlooked the bald tires. After trying to convince my husband that they were awesome and in great condition they finally with an attitude agreed to throw them in for free. When we finally go through finance with the worst person on this planet, Ethan, we get out to my car that i think has been cleaned and detailed like most new cars are. NOPE!!! It was a mess and our salesman Scott Renfro tells us that the detailers aren't there so when I come in to get my tires they'll get it taken care of. I come in the next day for tires it takes them a day in a half to put them on and I call three times to Scott to see about my detailing to make sure he doesn't forget. I don't get one call back. I go to pick up my vehicle and leave at which point I make it down the road a mile for him to call me and tell me to turn around and bring it back so it can be cleaned. I sit in the dealership for another hour and all they do is clean the windows and vacuum. which Scott lets me know he did himself. Kid you not....I am then sent off with my fresh vacuum which forgot the back seat and third row seat area but i just want to get as far away as possible. I go to clean it myself and figure out there are missing parts in my car. My windshield wiper fluid will not come out there is not even a sound like it would be clogged it just flat out does not work. I had to go back a week later to sign a contract with a different institution, a higher interest rate, and all. While speaking to Ethan about this matter he informs me that I'm irrational for not wanting to accept the new interest rate. I thought it was about what I thought not about what they thought but i was wrong. It takes them another two weeks to tell me that they need a different reference and I give it over the phone directly to the institution, who was way nicer by the way. Well now that it took them so long to turn in paperwork and everything else that they drag their feet on, I still do not have my papers to pay my TTL which is due today. FANTASTIC! Oh and did I forget to mention that there is oil leaking now...... My husband has purchased two vehicles from here both Dodge vehicles and they were great. But never again will our business go to such incompetence and downright disregard for customer satisfaction. I wish i had had the same experience that others seem to have enjoyed.
I Recommend This Dealer:
Ethan, Eric, Scott Renfro, and service manager
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