Reason for Visit: Sales
I recommend this dealer: No
My Review of Fowler Honda:
Called to inquire about an advertised vehicle - 2007 Accord VP, and was told that they had them. When we arrived, we were told that they didn't have any VP's. Very frustrated that we had driven several miles for no reason, we asked why they lied over the phone? ..... Um, it "wasn't their ad"....?... "they just run the ads to get people in the door"....The finance manager said that the salesperson was new but was doing exactly what she was told to do in lying to us.... Anyway, the 'old bait-and-switch' kicked into gear and they showed us the more expensive LX. We were there for the VP. They told us that we could test drive the 2007 LX and they would show the difference in it and the VP that was due in. We liked it and decided to buy the VP. When we went into the office we were told that the VP we thought would be in in a fews day would actually be in in about 3 weeks. We got very angry and left. Of course they tried to talk us back into buying the more expensive LX for the 'internet price'. We declined. My husband said that he would if they lowered it even further. They said that they couldn't do it. We left. They called us 3-4 times that evening and into the next day to come back and make a deal. They had talked to the boss and got approval on the amount we offered for the LX. We decided that we would take the deal on the LX because we still had confidence in HONDA eventhough Fowler had given us the runaround. We drove back the next day to pick up the car. Now, the slimey finance manager proceeded to run our credit to leverage financing, eventhough we had secured a loan thru our credit union. He told us he could get us better rates but of course was more interested in selling insurance/ service agreements, etc. We said 'no'. He finally gave up, left the room and had another finance manager come in who started the process over completely as though we had just walked in.......We told her that we were tired, had spent enough time in their office and advised her to complete the transaction so we could go home. She was very personable and friendly and apologized for the really bad experience we had with the dealership and promised to 'send us something really nice in the mail'..... Well a month later..... Good thing we aren't holding our breath.... I contacted our insurance agent to add the vehicle and discovered that we were delivered a 2006 LX and not the 2007 we test drove and thought we purchased. Of course with all of the drama and confusion with the switching of the finance managers, we didn't the double-check paperwork or think to ask. We CLEARLY had given Fowler Honda way too much credit in thinking that they are a reputable dealership. Who knew that they would be so dirty?!!! AND, when we received the payment book this weekend, I discovered that the financing was not secured by the institution we were told it had been approved thru. It was some bank in Chicago that we had never heard of! NOTHING, BUT NOTHING FOWLER HONDA SAYS SHOULD BE BELIEVED!!!!! They lied to us at every turn. It's certainly no fluke when you experience so many lies from different people one business operation. It's obviously "business as usual". I'm frustrated and angry that I wasn't better prepared to deal with the low-caliber of people that Fowler employs to do business their way: The people at Fowler Honda lie effortlessly while they smile and look you straight in your face; the "slick willie" liar of a finance manager with "The Purpose Driven Life" propped on the end of his desk (I hope one day they'll read it and learn what it means to have character.). The people at Fowler Honda, when caught in a lie, will look you as if to say, "what's the big deal?"..... These people have absolutely no concept of 'integrity'. I really used to think car salesman got a bad rap. But Fowler Honda more than lived up to the most worst perception of the proverbial shady car dealer. BEWARE!!!!!
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