Fowler Volkswagen of Norman

Fowler Volkswagen of Norman
591 N. Interstate Dr.
Norman, Oklahoma 73069

Sales: (405) 310-4444
Service: (405) 310-4444
Parts: (877) 737-6986

Manufacturer: Volkswagen


Most Reviewed Employees
william avila william avila
internet sales manager
jimmy roberts jimmy roberts
internet sales manager
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Free Loaner Cars
Shuttle Service
Instant Financing
Pet Friendly
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free WiFi
Laptop Computers
Parts Store
Rental Car Service Onsite
Television
Valet Parking
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 9:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 9:00 PM

Saturday: 8:30 AM - 9:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 9:00 PM

Tuesday: 7:00 AM - 9:00 PM

Wednesday: 7:00 AM - 9:00 PM

Thursday: 7:00 AM - 9:00 PM

Friday: 7:00 AM - 9:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 9:00 PM

Tuesday: 7:00 AM - 9:00 PM

Wednesday: 7:00 AM - 9:00 PM

Thursday: 7:00 AM - 9:00 PM

Friday: 7:00 AM - 9:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
99 Reviews
Fowler Volkswagen of Norman

Overall Score: 5 Star Rating4.8



About Fowler Volkswagen of Norman
Certified: Fowler Volkswagen of Norman
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Fowler Volkswagen of Norman has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Fowler Volkswagen of Norman
Our Mission is simple. To enrich the collective experience — in our shop, in our community, and in our state.
Fowler Auto Group has been locally owned and operated in Norman, Oklahoma for almost 40 years. From its start as a small shop located in historic downtown Norman, the family business has grown to a five-store operation across Oklahoma and Colorado that employs over 400 people. The family has now seen three generations work to continue its success in the auto industry.


Phen0m526
5/11/2012 5:49:12 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Lackey

My Review of Fowler Volkswagen of Norman:
I forgot the name who took my appointment on the phone, but it started with him. He was really friendly and sincere over the phone. Then when when I got to my appointment, Mr. Robert Lackey helped me out. Best customer service I've received at a dealership. Very friendly. Waiting for my service was good too because Mr. Lackey hooked me up and got me a ride to the mall, so I wouldn't be bored. Then didn't have to wait long to get picked back up. My car was ready and good to go once I have arrived back at the dealership. Overall, great experience. All employees were friendly and nice. The guy I spoke on the phone to set up my appointment saw me and remember my name and greeeted me and welcomed me at the dealership. Great waiting area with nice leather couches and LCD TV and complimentary drinks were offered. I reccommend this dealership and in 4 year I would like for them to contact me because I'll be interested in trading my car for a newer model.

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JFG1220
4/10/2012 11:48:34 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Stephanie Stout

My Review of Fowler Volkswagen of Norman:
If you need to get your VW worked on, GO SEE Stephanie Stout. Best Service Dept. experience ever. Super friendly (and funny..., bonus). She was all about customer satisfaction. She is my preferable service consultant as long as I'm close to Norman. She's a Pro..., hear me? Pro.
The dealership that I purchased my first new car from is in Dallas. Which is some 3 hours away. I had to chose between Wichita Falls and OKC, so I did the requisite internet research and settled upon Fowler. So far every VW dealership that I've been to had a stellar service department, but I still get slightly anxious when going to a new service dept., like going to a new doctor for the first time.
Thank God for Stephanie. Totally made me feel comfortable. Couldn't ask for more.
Scheduled the 10k mile service for my '12 Touareg, also suspected that one of my tires had a slow leak.
Told Steph what I suspected. Said that she'd come get me when the mechanic isolated the problem.

I also asked her about how the clean diesel's blue fluid works since I was told that the engine won't start if it runs out.
She gave me the skinny on what I need to know, offered to show me how to refill it on the fly (since I told her I was going to be making a serious road trip in the next couple months), and then hooked me up with a jug of blue fluid. Good move.
After the mechanics found the nail in my slow leaking tire, they plugged and patched it on the cheap. Such an awesome move.

Steph has totally thrown the grading curve on dealer service. She pretty much has ruined it for everyone else. Haha.
Definitely going back to Fowler at next opportunity.
Thanks, Steph.

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Ziggy06
4/9/2012 3:41:34 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rob

My Review of Fowler Volkswagen of Norman:
My car has had a couple of flex pipes break. I had it fixed at another VW dealership in town and it broke again. The cost of a flex pipe isn't cheap, but Fowler was 30% cheaper on price AND labor. They're always friendly and they understand my concerns as a customer. Rob went above and beyond with my issues to fix them quickly and properly. He was the friendliest service personnel I've had the pleasure of dealing with. Keep up the great work Fowler, and show Cable how it's done.

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cranfordr
3/14/2012 3:13:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: William Alvia

My Review of Fowler Volkswagen of Norman:
My experience with VW was a blessing. I really enjoyed my sales rep (William A.) he truly was a gem. I really bonded with him and he made me feel right at home with a friend. He knew his stuff about the car I bought inside and out. Made a great deal and was extremely satisfied. I'll def. go back!

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joshandtashL
2/29/2012 5:52:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: William Avila and Chris in finance

My Review of Fowler Volkswagen of Norman:
WE went in to look at a vehicle we had found in an auto magazine and they no longer had it but William immediately found another vehicle that we really liked. He was very friendly, and very helpful. He stayed a little late talking and working for us. And Chris the finance guy was awesome as well, he also stayed late and worked hard. But they were very friendly and never made us feel uncomfortable or like we were and inconvenience. They were very helpful. Definately the best experience we have a had at a car dealership, and would recommend Fowler Volkswagon of Norman to anyone, because they truly were a great group of people!!

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jamiegsims
2/24/2012 1:33:37 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ben James

My Review of Fowler Volkswagen of Norman:
Purchased a Kia Sorento from Fowler VW last night. The overall experience was great!!! The staff was friendly and down to earth. Didnt seem like the normal haggling and hassling car buying experience. Because I was buying a Kia from a Volkswagen lot, there were things about my vehicle that Ben didn't know, and he was quick to say he wasnt quite sure. I LOVED THAT! He didn't pretend just to sell us the car. They gave me fair value for my trade and a great deal on the car we purchased. Thanks Guys, you made it great.

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zudy1975
2/23/2012 2:11:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: William Avila, Jimmy Roberts

My Review of Fowler Volkswagen of Norman:
Dealership was extremly helpful and answered all questions I had. Facility was very clean both inside and out. I drove the volkswagon CC and the Passat and decided on the passat for more room for family. Me and my wife are already talking about getting a Touareg in about 3 yrs.

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Iceman1820x
2/9/2012 5:56:32 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: William Avila

My Review of Fowler Volkswagen of Norman:
After researching the performance compact segment, I settled on buying a Volkswagen GTI. I went to Fowler VW and got great customer service from every single employee I encountered. My salesman was knowledgeable and very helpful. When I was ready to trade in my vehicle, everything was handled quickly and easily. Never before have I had such a fantastic experience with a dealer. I was treated with copious amounts of courtesy and respect. I'll gladly be returning there for all of my routine maintenance and any future purchases.

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danbino
2/3/2012 12:54:58 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: William Avilla and Chris Branda

My Review of Fowler Volkswagen of Norman:
Just purchased my first VW from Fowler. William Avila in sales and Chris Branda in finance. Both were great to work with, and made the process very easy. Eeryone I've talked to was very friendly and very knowledgeable about their product. William took the time to explain all aspects of the car and didn't hesitate to tell me to call him if I had more questions. I'm very pleased with Fowler and would definitely buy from them again.

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ComputerPeople
1/28/2012 9:49:23 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: William Avila

My Review of Fowler Volkswagen of Norman:
William was very knowledgeable about the vehicle. He pointed out things about the vehicle we would never have noticed. He was very informed about Volkswagen products, as well as add-on accessories. We felt like everyone was honest and up-front with us. While they were helpful, they were not pushy.

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