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Frank Leta Acura
St. Louis, MO
417 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 417 reviews
March 06, 2023
Id honestly give zero stars if possible. Once the sale is done they no longer care, especially if it is a used car. Once I walked in my dad and I were told “let us get who’s next”, so obviou Once the sale is done they no longer care, especially if it is a used car. Once I walked in my dad and I were told “let us get who’s next”, so obviously they are on an up system. My dad and I waited around for a couple minutes. As soon as another couple walked in and asked to look at a used car they were helped right away. They were asked if they had an appointment and they said no. We were passed up on so I was already hesitant to give them my business. After car shopping for 6+ hours I was over car shopping and bought the one from Frank Leta. Before I signed paperwork I had asked for the back bumper to be buffed out. They agreed to it. I have it in writing. After waiting for two weeks. I had texted my sales person and was ghosted. I had to text twice to finally get a text back from Brody (the sales manager) I finally got a call to get my car serviced (car purchased 01/03, appointment with service 01/13). Once I picked up my car the spot that go buffed out looked worse than what it did when I dropped it off. My paint was cracked and there were more spots left than what there were originally when I dropped it off. After texting Brody before and after pictures, he got me another appointment with Auto detail (their auto body shop on 1/24). Vance the manager told me he wasn’t happy with how my car had looked and I should reach back out to Brody. After reaching back out to Brody he stated if I wanted my bumper repainted I would have to pay out of pocket for their mistake. I told him I was trying to find middle ground to not hear from him. Fast forward about a month (1/27) after purchasing my car I went to get it legal. Frank Leta gave me expired inspections and failed to give me and ID/OD. So back to the dealership I had to go. I was greeted by Chris the business manager who helped close my sale with Adam Dickers. He asked how I was liking my car and I told him I was disappointed with the company and how they have handled my service appointments and that I would have to pay to get it fixed correctly. Chris then spoke with Brody and Jeff (the GM of used cars). Jeff sat down and said he would work on this to see if we can find a middle ground. Jeff reached back out to me 02/02 that they would repaint the 1/2 of the bumper that needed fixed. Here we are a month later no appointment and my bumper isn’t repainted. I have been patient for 2 months and feel like this should have been taken care of by now. I have picture and all texts of proof. To say I won’t be giving the any future business is an understatement. More
by Alexuskamp
Employees Worked With
Adam Dickers, Brody, Chris and Jeff
Helpful March 06, 2023
We purchased our first new Acura and had such a great experience with Frank Leta, thanks to Alyssa. She was very helpful from the moment we walked in through the door and even checking in days after the experience with Frank Leta, thanks to Alyssa. She was very helpful from the moment we walked in through the door and even checking in days after the purchase. I would highly recommend them to anyone looking to buy or trade. More
by Emina
Employees Worked With
Alyssa
February 28, 2023
Evan was great! He made it a very stress free and simple buying experience. He made sure to have the vehicle cleaned spotless when we got there. He made it a very stress free and simple buying experience. He made sure to have the vehicle cleaned spotless when we got there. More
by Khuskey
Employees Worked With
Evan
February 28, 2023
Everyone, especially our salesperson Chris, was very knowledgeable and friendly! Chris sat with me for over an hour showing me how to operate everything on my RDX! I will definitely recommend them to my knowledgeable and friendly! Chris sat with me for over an hour showing me how to operate everything on my RDX! I will definitely recommend them to my friends! More
by NancyTucek
Employees Worked With
Chris Dohm
February 27, 2023
Fatma was really helpful, very professional by the way which made us feel like home. She got us in the car we wanted. Thanks again! You’re awesome. Heather which made us feel like home. She got us in the car we wanted. Thanks again! You’re awesome. Heather More
by Heather
Employees Worked With
Fatma
