Frank Myers Auto Maxx

Frank Myers Auto Maxx
4200 N. Patterson Avenue
Winston Salem, North Carolina 27105

Sales: (336) 767-3432
Service: (336) 831-0656
Parts: (336) 831-0656

Manufacturer: Used Car Dealer

Most Reviewed Employees
Tracy Myers Tracy Myers
Certified Master Dealer
Need a New Car?

Dealership Amenities
Free Coffee Bar
Free Family Movie Night
Free Arcade
After Hours Drop-Off
Automated Car Wash
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free WiFi
Instant Financing
Laptop Computers
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Valet Parking
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:30 AM - 7:00 PM

Tuesday: 9:30 AM - 7:00 PM

Wednesday: 9:30 AM - 7:00 PM

Thursday: 9:30 AM - 7:00 PM

Friday: 9:30 AM - 7:00 PM

Saturday: 9:30 AM - 5:00 PM

Sunday: Closed


Service

Monday: 8:30 AM - 6:30 PM

Tuesday: 8:30 AM - 6:30 PM

Wednesday: 8:30 AM - 6:30 PM

Thursday: 8:30 AM - 6:30 PM

Friday: 8:30 AM - 6:30 PM

Saturday: 10:00 AM - 2:00 AM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
75 Reviews
Frank Myers Auto Maxx

Overall Score: 5 Star Rating4.8



About Frank Myers Auto Maxx
Certified: Frank Myers Auto Maxx
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Frank Myers Auto Maxx has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for used vehicle inquiries.

About Frank Myers Auto Maxx
Frank Myers Auto Maxx was recently recognized as the #1 Small Business in NC by Business Leader Magazine, one of the Top 28 Independent Automotive Retailers in the United States by Auto Dealer Monthly Magazine, one of the Top 10 Internet Auto Retailers in the Nation & one of the Top 3 dealerships to work for in the country by The Dealer Business Journal. The dealership specializes in helping people find, qualify for and own the vehicle of their dreams with little or no money down…even with less than perfect credit. For more information on Frank Myers Auto Maxx, please visit their website at: http://www.frankmyersauto.com


Raylen Minnifield
5/19/2012 1:05:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bud Davis

My Review of Frank Myers Auto Maxx:
I had visited at the local Nissan dealership, and was treated poorly. The salesman over there changed his entire attitude toward me, when he found out I had less than perfect credit. I walked out, and came to Frank Myers...where I met Bud. Bud treated me with respect, before and after pulling my credit. Bud earned these guys a customer for LIFE!!

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Response from: Frank Myers Auto Maxx
Added: 5/19/2012 1:17:01 PM
Thank you for your kind words about the dealership and about Bud. I will make sure I pass along your comments to him. If we can ever be of assistance, please let me know.

Sincerely,
Tracy Myers
Frank Myers Auto Maxx

Newf250
5/19/2012 7:43:34 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bud and rich

My Review of Frank Myers Auto Maxx:
Bud and rich were great , I came to the dealership looking at a specific f250 I hadn't purchased a truck in 10 years plus the truck was priced at 18,000 dollars and I almost left bud came out and started talking to me and said I can work with you regardless of the sticker he took me inside showed me on their computer what those trucks go for and I was surprised at how cheap I ended up getting my f250 at 6% interest and I had no where near perfect credit so big bud got me riding thank y'all all at frank myers auto maxx

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Response from: Frank Myers Auto Maxx
Added: 5/19/2012 1:20:20 PM
Dear Newf250,

Congrats on your awesome new Ford F-250! Lucky you but I'm sure you deserve it. When you need us, we'll be here.

Sincerely,
Tracy Myers

PS: I'll pass your kind words along to Bud and Rich.

bdog8
5/18/2012 7:45:33 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bud Davis

My Review of Frank Myers Auto Maxx:
Where has this dude been? Yall have had some good ones there before but Bud went out of his way for me! could've have asked for a better salesman.. It was blazing hot but he took his time with me like is was a cool spring evening....AWESOME!

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coolmanel
5/18/2012 7:34:22 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bud Davis

My Review of Frank Myers Auto Maxx:
What can I say about my man Bud! Coolness dude on the lot! He took his time with me and made sure I got the best valuable for my dollar!

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gippersdad
5/18/2012 6:59:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bud Davis

My Review of Frank Myers Auto Maxx:
Bud Davis is awesome!! His initial impression came across extremely friendly, almost like family. he seemed genuinely concerned about my needs and budget and made sure my purchase accomplished both!

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mamamarg
5/17/2012 7:23:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bud Davis

My Review of Frank Myers Auto Maxx:
I couldn't have asked for a more friendly, helpful and enthusiastic salesmand Bus went above and beyond my every expectation and made this experience truly effortless. He is a true asset to this establishment!!

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tinamarie102866
5/3/2012 10:04:52 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tracy Myers

My Review of Frank Myers Auto Maxx:
I love and appreciate Frank Myers Auto Maxx! They were there for me when I needed them the most! When everyone else said "NO" they said YES and for that I am grateful! I would definitely recommend this dealer to anyone who has had bumps and bruises that life brings. Their sales staff was not the "pushy" ones that make you believe you can get a car only to run your credit and then say NO. Thank you Frank Myers Auto Maxx!!!!

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Gokart
4/28/2012 11:56:06 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tracy Myers

My Review of Frank Myers Auto Maxx:
The service, care, interaction up to date has been fantastic. I opted for Frank Myers Auto because of all the built-in customer peace of mind value. Buying a used car is always somewhat of a gamble and I felt the risk is a shared one when I buying from a dealership who stands behind their product - used or not! Thanks Tracey for taking a personal interest and Ken McBride for your quality advice.

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bepadgett
4/5/2012 5:59:02 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Stephen

My Review of Frank Myers Auto Maxx:
In December of 2011 I stopped in at Frank Myers to look at a car (2008 Ford Fusion). After looking around on the lot for about 20 minutes I went into the sales office. I was greeted by Ashley who paged Stephen. I told Stephen what car i wanted to look at. The car i wanted to look at was a White 08 Fusion, it was a 5 speed and I dont drive 5 speeds. So Stephen told me that he had a Black 2008 Fusion on the lot that was automatic. So Stephen takes all my information and runs a credit check while we go for a test drive. I fell in love with the Fusion. We get back to the lot and Stephen tells me "GREAT NEWS".....i had been approved for not 1 but 2 car loans.............I DONT NEED 2! I tell him i just need one and because i had just started a new job i couldnt afford an outrageous monthly price. Well the next thing I know Stephen has dissappeared and another guy has taken over. He comes to the desk that i was at with a hand full of paper work and tells me what my payment is going to be....399.74. I told him No that i could not afford that payment and started to get my stuff and head out the door. He then asked me what about making it 374.99, i again told him NO!This gentlemen then tells me that he will get it all worked out and at a reasonable monthly payment...im still waiting on that. The tire pressure light was on in the car when i took it for a test drive, Stephen said he would have the service guys look at it. When i left that night with the car the light was off. The next morning the light came back on. The light came on and off for about 2 months and i had to put air in the tire at least once a week. I had taken the car back several times for the tire to be looked at and for the response of "its the weather", "we forgot to put a cap on the stem" and a few other excuses....So in Feburary my husband took the car back to the service center for the first oil change and tire rotation. When the tires are rotated the service techs tell my husband that there is a slash and a boil on the rear passanger tire(same tire that ive had problems with since day 1). So my husband leaves with the car. The following week I take the car back to Frank Myers to have them look at the tire once again and explain the situation. I have a 12 month old that rides in my car on the same side and I will not ride around with a damaged tire. I tell the service associate that i had been there multiple times with this same tire and i want the problem solved. The employee then looks in the computer system to tell me that that car has only been there once before( oil change and tire rotation). So he then tells me what my price would be for a new tire. 207.00........wrong answer, the tire was damaged when the car was sold to me, make it right. I was then sent down to talk with a manager who decided that we could go half and half on a new tire. At this point I was beyond pissed off. So i agreed so i could get out of there. Over the past couple months i have been looking into different things to try and get my payment lowered. Everywhere I have gone has gave me the same answer..."you still owe way more than your car is worth". For this reason, my car will be going back to the Frank Myers lot to be resold. I was put in a 16.2 interest rate and paying over 18,000 for my car. I have even canceled the gap insurance and extended warranty which equaled out to be around the amount of my trade in. I called back to check on the status of my refun that was to be sent to the bank and the lady that i spoke to with in the finance department was extrememly rude and had a horrible attitude. I had to use some words with her that i normally dont use to get my point across. As of this afternoon when i called the bank they had only receive a portion of the refund....ill be checking on it every day. If i had known all the things that i know now i would have gone to a actual dealership and i could be driving a 2011 Fusion for the same monthly payment. Never again do i go to this place to purchase a car, and never again do i send somebody to this place to purchase a car.

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Response from: Frank Myers Auto Maxx
Added: 4/28/2012 11:02:54 AM
My name is Tracy Myers and I am the owner of Frank Myers Auto Maxx. My dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership.

Please know that I am here to assist you with any concerns that you may have regarding your Fusion. Unfortunately, I have never personall spoken with you about this situation. I would encourage you to call me direct at your earliest convenience. I have sent you a direct message with my cell phone number. If I don't answer. please leave me a message and I will call you back when I return to the office.

As far as the finance company is concerned, I will personally speak with them regarding the way you were treated by them. Even though we have no control over what they say, they still represent us when speaking to our customers. Because of that, they used unacceptable behavior in my opinion.

I'll also gladly assist you with expediting your refund through them if you wish. Simply let me know.

Your finance terms (interest rate, term, etc) are all controlled by the finance company. I wish I had more control over that end. However, I will express your unhappiness with those things as well.

I look forward to hearing from you soon and coming to a resolution that makes you happy about your experience.

Thank you.

Tracy Myers

rhonjacobs
4/1/2012 1:31:43 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Eddie Long

My Review of Frank Myers Auto Maxx:
Mr. Eddie is the bomb he is like chicken noodle soup with a soda on the side. I was a country girl from Greenville, NC with no patience. Mr. Eddie was very professional and polite, and treated me with a lot of respect. Great salesman and deserves and raise! Thank you Mr. Eddie for all you do and done!

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