My family has purchased 5 Hyundai's in the last 7 years! We wouldn't buy a car from anyone else. Great service. We definitely will be back
"Zeroed in on exactly what I wanted..."
This dealership and its employees were great from the minute I stepped in the door. Of course I had heard about the big savings event Hyundai was offering this month and did some research on the Tucson then decided to come in after scheduling with Callie Laino and Ashley Yanish. I met Josh Trinks and we zeroed in on exactly the right model of 2017 Tucson with the right packages (there are many combinations!) that would give me what I wanted most and would still fit my budget. The test drive was great of the Tucson Night Edition and checking out the Tucson Limited on the lot to see the differences in the models was extremely helpful. The Night didn't have everything I wanted (namely Apple CarPlay compatibility or an upgraded sound system) but it had most of what I wanted. Jumping up to the Limited probably wasn't going to be feasibly with my budget. And the Sport version was too limited in features. And, of course, have you seen the Night Edition?? Super cool looking, and to me the aesthetics of the vehicle are meaningful especially if they make the vehicle more unique out on the road.
Josh was incredibly helpful in the process. No pressure at all. In addition to working through the different models, he got someone to appraise the vehicle I was trading in and worked up all the numbers for an "out the door" price on the Tucson Night Edition. He was also very attentive while I was there at the dealership; it was a weekday mid-day and the place was still very busy so he had his hands full. At no time did I feel forgotten about or that I was a bother to him. I felt very secure that he was doing everything he could to keep the process moving along. He then allowed me to leave with the price quote in hand, so I could sleep on it and get back to them the next day. There was no pressure to make a decision right there and then.
I did some more homework on the Tucson that night, discovering the 2016 model had massive problems (including a recall) on the Dual Clutch Transmission (DCT) that they are built around. You can do your own research, it only takes just a little bit of digging on Google. That concerned me greatly that potentially the 2017 model year would be affected too. The reviews on the DCT in the 2017's were overwhelmingly positive with only a few reports of them doing the same thing the 2016's did. So I followed up the next day with Josh who, rather than just relaying technical information, allowed me to speak with Bob Young, Service Manager, about his experiences with the DCT. He was very open about the fact that there were problems in the 2016's but that a software update had fixed it and he had no reservations about the safety of having his own family in the Tucson (2016 or 2017) himself. He also highlighted the fact that the DCT isn't like a traditional automatic transmission. All in all, Bob was very professional, didn't make me feel like my concerns were in any way unfounded and helped explain that Hyundai was passed that problem with the DCTs.
Some deeper research again that day found some videos on YouTube and articles online describing some Do's and Dont's of driving with a DCT. VERY helpful.
Needless to say, all of this great attention and help from Josh and Bob easily swayed me to purchase the 2017 Tucson Night Edition from Franklin Sussex Hyundai. The price was great, the service was great, everyone I spoke with at the dealership was friendly and the process, overall, was painless.
Employees Worked With
Other Employees :
Josh Trinks, Aja Marshall
Very patient. They both understood my needs and helped me to the highest level. Very happy buying my car here. They helped me get a lower interest rate that really made a difference