I totaled my car and have spent 2 months looking for a replacement. Franklin Toyota, specifically Brian McDonald, was by far the best car shopping experience I had. He was friendly, hilarious, and extremely knowledgable about the car (which was impressive since I bought a Jeep and obviously he specializes in Toyota). He did a thorough review of all of the features the car had to offer in an entertaining way. I never felt pressured or manipulated at all. I would definitely buy another car from him any time. And, I love my new 2014 Jeep Grand Cherokee!