Natalie was very nice, but obviously not experienced in car sales, which worked to my advantage because I was able to get a lot of information that I'm pretty sure she wasn't supposed to give out. Again she was very nice and I have nothing negative to say because what she didn't know she found out for me. The sales manager came over to answer some questions that Natalie had trouble with and he was not as nice. He told me a flat lie, that my trade in (2007 Ford Edge) had been discontinued. It has not been discontinued. I don't appreciate him taking me for a fool, I research everything I can before going into a car purchase.. visted 13 dealerships in a 3 mile radius over a 6 month period, and I know cars. The entire experience with him made me feel angry and insulted. I will not work with him.
Natalie(good) Sales Manager (bad)
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